detail.com Reviews 173

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the convenience and efficiency of the process. Many people are thrilled with the quality of the work, noting that their vehicles look brand new and often exceed expectations. The staff is frequently commended for being professional, polite, and thorough, making the overall experience very positive. However, some customers also noted significant issues with scheduling and service delivery, including last-minute cancellations and unfulfilled commitments. A few other people also felt that the quality of the work was mediocre, and some reported issues with the final outcome of the service or a lack of professionalism from certain technicians.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the punctuality and efficiency of... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Quality

Users describe positive interactions with quality, consistently praising the meticulous attention to detail... See more

Product

Clients share positive opinions on product. Many customers are extremely happy with the results, stating... See more

Website

Customers consistently note positive experiences with the website. Many reviewers express satisfaction, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Detail was able to accommodate my request for next day service. The technician arrived right on time. I requested an interior clean only and my car was spotless. The price was reasonable. My technicia... See more

Rated 5 out of 5 stars

We just had an older vehicle detailed and we could not be any happier with the results! Jamal did a fantastic job of not only detailing the car, but showed such patients and compassion in dealing with... See more

Rated 5 out of 5 stars

When I decided to detail my daughter’s car I spent 2 days researching mobile detailers. I decided on Detail.com and booked a same day appointment. I truly did not think the car could look this good ag... See more

Rated 5 out of 5 stars

My experience with Daniel was incredible! I am a “detailed” person and appreciate true and complete services. He was timely, fairly priced and did an amazing job! I will definitely use them again an... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

173 reviews

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Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

The service provided was great and the…

The service provided was great and the technician was friendly and was eager to please. The communication from detail.com could be improved as I wasn't informed there would be a delay until after the appointment window passed.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Alex did a great job detailing my car

Alex did a great job detailing my car, beyond my expectations. The interior and exterior were cleaned and polished. He spent about four hours on the car.
Detailing.com gave me the option of paying in advance with my credit card which I appreciated.

16 November 2023
Rated 5 out of 5 stars

AMAZING SERVICE! Highly Recommended

I have 3 young kids ages 5-11, and 2 yellow labs. My Interior was a disaster! There were fingerprints, snacks, food crumbs, drink spills, dog paw prints, pet hair, drool marks, etc. - everywhere! Scheduling Online for same-day service was easy, and having the service done at home was stress-free and convenient. The technician arrived on time! He was very professional, his attention to detail was astounding, and he made sure I was happy with the service. My SUV looked "white glove" clean when he was done! A+++ service all the way around! Highly recommended!

13 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Appointments and communications were great. Live people answer their toll free number. They also have a great support process for any issues that may come up. Will definitely use again and again.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Well done!

Gotta say, things went better than I expected. Had a major spill in the car on our way home from a road trip. Was able to schedule that day and my car was detailed to perfection. Really appreciate the text updates and kind technician

18 January 2024
Unprompted review
Rated 5 out of 5 stars

My service was amazing

My service was amazing. I have 2 kids, my car was horrible, and it has black paint, so you can see water spots and fingerprints all over it. I got notifications every step of the way. The technician arrived and got started quickly! Once they were done, they wanted me to inspect the work to verify if I was happy, and i was! The black was like a mirror now! Looks like I just picked it up from the dealership! Would highly recommend to everyone!

12 December 2023
Rated 1 out of 5 stars

NO CALL, NO SHOW!

No Call, No Show. Then proceeded to charge my credit card for work not performed. Will be disputing the charge with my credit card company. Stay away from this company. It's a scam.

22 October 2023
Unprompted review

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