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Despegar Reviews 

13,860
•
TrustScore 1.5 out of 5

1.6

Events & Entertainment
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

A year ago (Nov2019) I bought 2 flight tickets (reservation no. 696040108800) which were canceled in February 2020 due to the pandemic (cancellation no. IC-569143). I have already paid the t... See more

Rated 1 out of 5 stars

I used to book my flights here even for work! But not anymore they have been holding my money for 5 months already!!! With this COVID Situation they Sent an email saying they can re inburse the amou... See more

Company replied

Rated 5 out of 5 stars

That has must have a personal treatment when you have a problem with the reservation because you do not know who to address because only messages come from a computer and there are no answers from a p... See more

Rated 1 out of 5 stars

Cancelled my flight on July 14, 2020. They confirmed a full refund. Still waiting for it. And no one answers emails, the call center, twitter, etc. Don't use their service.

Company details

  1. Events & Entertainment

Contact info

1.6

Bad

TrustScore 1.5 out of 5

14K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.6

All reviews

(13,860)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

They always charge for luggage that…

They always charge for luggage that must be paid at the airport. They are not very accommodating if there is a problem

2 December 2018
Unprompted review
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Reply from Despegar

Hello Leonard, thanks for writing us!


In response to your request and in order to locate your reservation, we require you to give us a little more detail about it, such as:

- Email you entered to make the purchase.

- Name of one of the passengers (as registered in the reservation)

- Product purchased.

- Reservation number.

We wish you have a good rest of the day!

Cordially

Despegar.com

Rated 2 out of 5 stars

Excelente y rápido

29 October 2018
Unprompted review
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Reply from Despegar

Estimado Miguel, ¡gracias por escribirnos!

Agradecemos amablemente la información brindada ya que son este tipo de acciones las que nos permiten ofrecer un mejor servicio; con este fin innovamos en nuestra calidad de atención y en cada de uno de nuestros productos.

Cordialmente,
Equipo de Despegar.com

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