Des Kelly Interiors Reviews 

5,564
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 858 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, often going above and beyond expectations to assist with purchases and provide expert advice. Many reviewers highlight the outstanding service and customer care, noting that employees ensure a stress-free and enjoyable experience from start to finish. People appreciate the quality products and the expert guidance provided, which helps them make informed decisions and explore various options without feeling pressured, contributing to a positive overall user experience. However, some customers also noted that when issues arose, customer service follow-up was sometimes slow or required persistent effort for resolution.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their attentiveness,... See more

Service

Customers consistently note positive experiences with service, describing it as outstanding, excellent, and... See more

Product

Clients share positive opinions on product quality and selection, with many expressing satisfaction with... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

User experience

Users describe positive interactions with user experience, consistently reporting outstanding overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience using Des Kelly for putting new floors in our kitchen. Alan, who fitted the floors, was an absolute gentleman and truly went above and beyond for us. He identified a potentia... See more

Company replied

Rated 5 out of 5 stars

Paul McGuire fitter with Des Kelly fitted my Vinal flooring in my attic conversion in Swords, super job and was so helpful reviewing the job before laying, doors etc which needed removing. He made the... See more

Company replied

Rated 5 out of 5 stars

Had a great experience at Des Kelly. Was assisted by Barry who was brilliant and looked after every bit of our purchase. Explained everything well and clear. Also helped us pick the best and value for... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience thanks to Kalem at Des Kelly. From the moment we arrived, he was incredibly friendly, patient, and genuinely helpful. He took the time to answer all of our questions,... See more

Company replied


Company details

  1. Carpet Store
  2. Bedding Store
  3. Carpet Installer
  4. Flooring Store
  5. Furniture Store
  6. Wood Floor Installation Service

About Des Kelly Interiors

Written by the company

Des Kelly Interiors are an Irish, family run business, with over fifty years experience in the industry. We are dedicated to providing top-quality products and expert advice in the areas of beds, carpets, flooring, and home furnishings. Our reputation for excellence continues to grow. We have ten stores located throughout Leinster. We offer both online shopping and in-store shopping experiences. We pride ourselves off the fact that we look after our customer's from start to finish, with our hassle - free supply and fit service.

If you are starting a new interior project, Des Kelly Interiors is here to help. We specialize in creating stylish and functional spaces with our luxurious carpets, comfortable beds, beautiful flooring, and essential home items. Visit our stores or shop online for a seamless experience.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,564)

859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, received a lot of useful information, very helpful and polite

20 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi there

Thank you so much for taking the time to share your review and your feedback. We really appreciate you taking the time to share this.

DKI Team

Rated 5 out of 5 stars

Fantastic Experience at Des Kelly’s Sandyford

I had such a pleasurable experience today in Des Kelly’s Sandyford. Kevin took the best care with us from start to finish. He made sure we had everything we needed and couldn’t help us enough. No task was too big for him even when I was quite indecisive and wanted to try a few options. We will 100% be back! Thanks Kevin!

20 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Anna

Thank you so much for taking the time to share your review and your feedback. We are so happy to see that Kevin was able to assist you so well while in store. We look forward to seeing you back in store in future.

DKI Team

Rated 5 out of 5 stars

Rachel in coolock is fantastic

Rachel in Coolock provided a fantastic 10/10 service to us. We needed carpet quickly and on a budget, and we wanted to check against an older order which she went off to find for us. Nothing was a problem for her and the service was quick and easy. Thanks so much.

20 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Blaithin

Thank you so much for your lovely review. We really appreciate you choosing us for your new carpets and we are thrilled to see that Rachel was able to assist you so well in store. We will be sure to share on your kind words.

DKI Team

Rated 5 out of 5 stars

Incredible 5 star ⭐️ experience

We visited Des Kelly’s in coolock looking for a new mattress , the choice on display was mind boggling , we were approached by the salesman (Derek) who was able to ascertain our needs and requirements and by narrowing it down to 3 mattresses he suggested we try out, he was so knowledgeable and professional and respectful by leaving myself and my partner alone for a while to try out the suggested mattresses.
We made our choice and are super happy with the one we chose .
This was our 4th furniture and bedding store to visit in recent weeks and on arrival We knew we didn’t have to look no further ..
It was also satisfying to know we made our purchase from a 100% Irish owned company supplying Irish made mattresses.
Thank you Des Kelly’s and a massive thank you to Derek 😃

18 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Des

Thank you so much for taking the time to share your fantastic review and your lovely feedback. We are thrilled to see this and that Derek was able to assist you so well while you were in store. We are so glad your final stop was with us and that you chose us for your new furniture. We look forward to completing your delivery.

DKI Team

Rated 5 out of 5 stars

Totally professional

I was in Des Kelly’s Coolock on Saturday looking for a new mattress and a sofa bed. I was unsure of what to get but thankfully Derek from the store was a great help to me in finding a mattress and a sofa bed that suited my husband and I’s needs. Derek was very patient and supportive and not pushy in the slightest. My husband and I left the store completely satisfied with our purchase and Derek played a big part in making that happen. Well done Des Kelly’s and well done Derek in Coolock store

18 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Ann

Thank you so much for your lovely review. We are so happy to see that Derek was able to assist your husband and yourself while in store. We really appreciate you choosing us for your new furniture and we look forward to completing your delivery.

DKI Team

Rated 5 out of 5 stars

I just got both my kitchen and bathroom…

I just got both my kitchen and bathroom floors redone-old tiling had to be prepped and skimmed beforehand to create an even surface and then pale grey wood effect lino installed.
Everyone,from Brian,who made the initial sales call and gave me a quote on the spot,to Pavol,who prepped the floors the night before,to Trevor,who installed the new flooring,were excellent,so efficient and pleasant to deal with.
I looked for product suggestions and prices from 2 other local family owned companies and to date neither have got back to me with a quote,despite coming to my apartment to measure up and have a look,so I am very impressed with the top service given by Des Kelly Interiors Swords.
A stress free and very good value experience and I am delighted with my new floors.
I highly recommend this company.

18 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Aideen

Thank you so much for your review. This is fantastic to see. We are so happy to that everyone from Brian to Trevor and Pavol were able to assist you so well. We will be sure to share this on to all involved. We really appreciate you choosing us for your flooring and we appreciate you taking the time to share this amazing feedback.

DKI Team

Rated 5 out of 5 stars

Excellent selection and service

I cannot recommend the selection and service enough from Derek at Des Kelly (Coolock). He went above and beyond in demonstrating the many options of mattresses and bed frames including the ottoman beds which provide fantastic storage. Would recommend Des Kelly and Derek for anyone looking for a better night sleep (and lots of storage:)

18 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi there

Thank you so much for your lovely review and for your feedback. We are so happy to see that Derek was able to assist you so well while in store. We really appreciate you taking the time to share this and for choosing us for your new furniture.

DKI Team

Rated 5 out of 5 stars

Easiest shopping experience and amazing…

Easiest shopping experience and amazing price for supply and fitting of laminate floor. John was really helpful and informative and explained all my options. Thanks so much John and team.

18 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Janice

Thank you so much for your lovely review and your feedback. We really appreciate you taking the time to share this. We are thrilled to see John made your shopping experience with us so easy. We will be sure to share on your kind words.

DKI Team

Rated 5 out of 5 stars

Excellent Service

Thank you to Kalem for great advice and expertise with our flooring. I would recommend Des Kelly Interiors to anyone looking for flooring. Excellent customer service, thank you.

18 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi there

Thank you so much for your review and your feedback for Kalem. We really appreciate you taking the time to share this.

DKI Team

Rated 5 out of 5 stars

Terrific service and knowledgeable staff

Terrific service. John in the Blanchardstown store was extremely helpful and explained the products and order details clearly and knowledgeably. I would have no hesitation in recommending John and the team at Des Kelly Interiors!

17 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Siobhan

Thank you so much for your review and your feedback for John. We are thrilled to see this and really appreciate you taking the time to share this.

DKI Team

Rated 5 out of 5 stars

Got a great deal on their clearance…

Got a great deal on their clearance sale. Nick was very helpful and knowledgeable.

17 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Phillip

Thank you so much for your review. We are so happy to see Nick was able to assist you so well in store.

DKI Team

Rated 5 out of 5 stars

Kevin in Sandyford gave me time and…

Kevin in Sandyford gave me time and advice when choosing my vinyl.. very kind ..not pushy.. would recommend

17 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Marie

Thank you so much for your review and for your feedback for Kevin. We really appreciate you taking the time to share this.

DKI Team

Rated 5 out of 5 stars

Visited the Swords store for a mattress…

Visited the Swords store for a mattress today and the two male employees went above and beyond. Sorted out our delivery of mattress and frame (that was bought in the Navan store) to come together in less than two weeks! Absolutely thrilled with the service. Thanks lads!

16 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Sam

Thank you so much for your lovely review. We are thrilled to see our sales colleagues in our Swords branch were able to assist you so well. We will be sure to share on your kind words.

DKI Team

Rated 5 out of 5 stars

Mick and his mate did an incredible job…

Mick and his mate did an incredible job with my carpet, spotless, quick and clean!
Highly recommend them!

16 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Matheus

Thank you so much for taking the time to share your review and your feedback for Mick and his team. We really appreciate you choosing us for your new flooring. We will be sure to share on your kind words.

DKI Team

Rated 5 out of 5 stars

John was very knowledgeable and…

John was very knowledgeable and attentive and helped us pick a lovely new carpet! Highly recommended.

15 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Dave

Thank you so much for your review. We really appreciate you taking the time to share this and for choosing us for your new carpet.

DKI Team

Rated 5 out of 5 stars

The employee John was very helpful and…

The employee John was very helpful and helped with everything and got everything sorted

14 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Dezzy

Thank you so much for sharing your review and for your feedback for John. We really appreciate it. We will be sure to let him know of your kind words.

DKI Team

Rated 5 out of 5 stars

I visited Des Kelly in Blanchardstown…

I visited Des Kelly in Blanchardstown and dealt with John.
He was very helpful and friendly and his knowledge about carpet was great.
I purchased carpet for my stairs and landing and it's getting fitter next week.
I am a happy customer

14 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Catherine

Thank you so much for taking the time to share your review and your feedback. We really appreciate you choosing us for your new carpet and we look forward to completing your installation.

DKI Team

Rated 5 out of 5 stars

John was excellent

John was excellent

14 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Linda

Thank you so much for taking the time to share your review for John. We will be sure to pass this along.

DKI Team

Rated 5 out of 5 stars

I had a fantastic experience thanks to…

I had a fantastic experience thanks to Kalem at Des Kelly. From the moment we arrived, he was incredibly friendly, patient, and genuinely helpful. He took the time to answer all of our questions, offered honest advice without any pressure, and made the whole process so much easier.

Customer service like this is hard to come by, and Kalem is a real credit to the company. He's an absolute asset to Des Kelly, and I wouldn't hesitate to recommend both him and the team to anyone. Thanks again for all your help!

Luke shortt

13 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Luke

Thank you so much for taking the time to share such a fantastic review. We are thrilled to see Kalem was able to assist you so well while you were in store. We will be sure to share this onto him.

DKI Team

Rated 1 out of 5 stars

Find alternative shop

No problems in the sales department but if an issue arises that’s when you realise you should have shopped elsewhere. Far better alternative shops out there. Will never return.

17 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Stephen

Thank you for taking the time to leave a review.
We're sorry to read that you feel this way. We always welcome genuine feedback as it helps us improve, but unfortunately we haven't been able to locate any record of your visit or purchase using the name on this review.
If you could contact us directly with a few more details—such as the store you visited, an order number, or the name the order was placed under—we'd really appreciate it. We'd like to understand what happened and see if there's anything we can do to help.
We look forward to hearing from you.

DKI Team

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