Order a outfit in July never received it..kept check it said it was delivered never came then it said in transit..email customer service they said the was going to replace it never heard from them aga... See more
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Ordered an outfit for my mum to wear to her 80th birthday party, followed Thd tracking, took 6 weeks then said it had been delivered. There was someone in plus city footage the whole day it was said... See more
Terrible customer service. I’ve sent 3 emails and an Instagram message looking to process a return. The product I received has manufacturer defects (very crooked stitching). I have had no response and... See more
delivery was fast. Set is very high quality and nice. but unfortunately the size doesn't fit me, I've been trying to contact the company for a couple of weeks and I'm not replying either on email or... See more
Company replied
Company details
Written by the company
DESIRE™️ is all about the movement, it is created to inspire people with positive vibes to make them follow their passion(s).
Contact info
Netherlands
- info@desireamsterdam.com
- desireamsterdam.com
1.3
Bad
55 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice products and fast delivery, but bad customer service
Nice products and fast delivery, but the customer service is difficult to reach and it takes very long before you get an answer to your email.
12 November 2021
Reply from DESIRE
Hey there! Wow, that doesn't good. We usually reply within 24 hours (48 hours max). I'll look into this so we can improve on this part. Thank you for the feedback :-)
Trustworthy company
Really quick delivery, great quality of the hoodie and overall a good experience with the company. Would definetly recommend buying here!
12 October 2021
Reply from DESIRE
Thank you very much! :-)
Great fit and comfortable material
Great fit and comfortable material. Delivery held the promised time👍🏻
8 October 2021
Reply from DESIRE
Thank you Wiggo! Enjoy your item(s) :-)
Visible PayPal free return ship
Should be a little clearer that free return shipping is only when order is payed with PayPal. Other than that absolutely remarkable service
19 September 2021
Reply from DESIRE
Hi Yusuf! Thanks for the feedback, very helpful :-)
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