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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service, highlighting its promptness and efficiency. Many people appreciate the clear communication regarding deliveries, with updates provided at every stage. The quality of products, especially fresh meat, is frequently commended for being excellent, well-packaged, and arriving in good condition. However, some customers were dissatisfied with aspects of their orders and deliveries. A few people reported issues such as leaked or damaged items, incorrect order fulfillment, or missing products. There were also instances of delayed deliveries or concerns about the freshness and quality of certain items upon arrival, with some reviewers mentioning moldy or out-of-date goods.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery. Many reviewers praise... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the quick delivery, with... See more

Quality

Reviewers mention ambiguous feedback about quality. While many customers praise the freshness and good... See more

Order

People report ambiguous experiences with order. Many customers praise the freshness of items, timely... See more

Service

Clients share positive opinions on service. Many reviewers praise the excellent and friendly service,... See more

Based on these reviews

Rated 4 out of 5 stars

Good service overall. Happy with my first order which arrived in good time. Although the items were well packaged, a couple of date syrup jars leaked and a couple of tins were dented, nothing serious... See more

Rated 4 out of 5 stars

Easter has come and what better to celebrate it with steaks... Even though I'm not part of the club. I also added mince, a lot of mince. The order was delivered on time and was contacted by te... See more

Rated 5 out of 5 stars

The items were in good condition. Despite them very well packed in the box, the outer cardboard box was only just holding together, I suppose that was due to the delivery company mishandling it. Desi... See more

Rated 5 out of 5 stars

Excellent products and delivered on time. All my groceries came very well packaged without any damage despite glass jars and fragile items All the meat was extremely chilled with the help of ice p... See more

Rated 5 out of 5 stars

I was very happy with my delivery everything was fresh like I picked it myself and packed well. I will definitely be ordering from them again I was kept up to date with the delivery which was very he... See more

Rated 5 out of 5 stars

Great experience. I ordered first time, was a bit confused but they delivered the order in time as promised and everything was fresh and packed appropriately, even frozen items. Highly recommended.

Rated 5 out of 5 stars

Best in the business from quality of meat, speed of delivery & customer service. Wouldn't look anywhere else for halal meat delivered to your door.

Rated 5 out of 5 stars

I’ve been ordering from Desime for a while now and it’s been great. The products are fresh, the prices are fair and everything arrives on time. The website is easy to use and the delivery team is reli... See more

Rated 5 out of 5 stars

Just started ordering my meat from here as we can't get mutton where we live reasonable prices quick delivery and fresh meat x

Rated 5 out of 5 stars

It's always a pleasure shopping here. Very good and friendly service, they respond to email enquiries and keep you informed. Products are always good.

Rated 5 out of 5 stars

Happy with products, first time I ordered from desime. Very happy with the well packed items, long expiry dates, brilliant variety online. Happy customer.

Rated 1 out of 5 stars

Incredibly disappointed and let down by DesiMe at the last minute. Our order was confirmed and accepted on the 19th November. Payment was taken the same day.  You failed to deliver on the agreed... See more

Rated 1 out of 5 stars

Extremely disappointed, and absolutely unacceptable. Received moldy flat bread and out of date tinned hummus. Extremely cautious about the raw meats, as dont trust the dates on them. The package... See more

Rated 5 out of 5 stars

Great first time experience Everything was packed well And the fresh things I ordered were fresh just like I would pick from the shop Myself. I was kept informed with delivery up u til it was del... See more

Rated 5 out of 5 stars

Top class service with friendly people. I cannot fault this store, very happy with their meat, quick delivery and price is unmatched.

Rated 5 out of 5 stars

First purchase from and it went super smoothly. Items received and packaged great. Will use again and would recommend.

Rated 1 out of 5 stars

I could’ve given 0 if there was an option. Poor, poor service. Dpd is worst in customer service as well. Please do not order if you are living far from Bradford. Please read that again do not ord... See more

Rated 5 out of 5 stars

Fresh and excellent products, good quality and very easy to shop on the website the customer service is great.

Rated 5 out of 5 stars

Delivery was on time, products are of good quality and fresh stock was properly packed and temperature controlled.

Rated 5 out of 5 stars

I highly recommend halal meat products from desime. Some of my favourite items are mostly sold out. Loved the fresh guavas delivered.

Rated 5 out of 5 stars

Excellent Service and Very Quick Very Quick Delivery Above And Beyond Many Thanks Please Keep Up A++++++.

Rated 5 out of 5 stars

Great service, got everything I ordered and quick delivery, thank you.

Rated 5 out of 5 stars

I received good quality & fesh chillies perfect for "Balado Ijo " Sambal /sauce Authentic speciality from West Sumatra Indonesia

Rated 1 out of 5 stars

I ordered over £100 of meat for a bank holiday feast with family and friends. Desime got my order wrong in that they did not provide the correct weightage of leg of mutton and so we were not able to... See more

Rated 5 out of 5 stars

Very good service prompt delivery updates until the delivery very pleased.

Rated 1 out of 5 stars

Ordered 2nd of Jan for delivery today. No updates whatsoever, nor am I getting any responses from my emails. Don’t order from them.

Rated 5 out of 5 stars

Fresh Halal lamb meat, very clean and great packaging.

Rated 4 out of 5 stars

The delivery and website were great - the mince meat did have quite a bit of fat - was not lean

Rated 1 out of 5 stars

Some items simply didn't arrive, others were inferior and cheaper substitutes for the items I paid for, and some items arrived just in time to go out of date. You have to admire the bare-faced cheek o... See more

Rated 1 out of 5 stars

Unfortunately not the greatest l have not yet received this parcel it’s almost 3 weeks now lm still waiting. I have emailed the seller, and l have not had any response as to what’s happening with my o... See more

Rated 3 out of 5 stars

I'll generously give 3 stars since the items were delivered one day later than the day showing at the time of order—however, items delivered as ordered, thanks.

Rated 2 out of 5 stars

Disappointed! Wondering if i will get refund for products never delivered. I am using Desime for few years and this is first time my experience wss bad.


Company details

  1. Asian Grocery Store
  2. Fruit and Vegetable Store
  3. Grocery Delivery Service
  4. Indian Grocery Store
  5. Meat Products Supplier
  6. Supermarket

Written by the company

DesiMe is your one stop online shop for all your essential halal foods! From freshly cut meat and poultry, to exotic fruit and vegetables from around the world, we offer next day delivery to every where in the UK!


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

all the items were not delivered in…

all the items were not delivered in time . the courier people did not put the goods inside the house and left outside the house which were heavy to carry inside. They charged for green chillies but it was missing in the items

6 May 2025
Rated 4 out of 5 stars

Alright

Products are good just no customer service. Never replied to my email

29 April 2025
Rated 4 out of 5 stars

Meats Back on the Menu

Easter has come and what better to celebrate it with steaks...
Even though I'm not part of the club.
I also added mince, a lot of mince.
The order was delivered on time and was contacted by text at every stage.
The quality and packaging was as professional as a butcher supplier.
Slightly pricey, but what can you do.
So, a big four stars for Desime as that is a big deal when it comes to halal meat butchers.
I currently buy from Desime after failures from other halal meat online sites.
So thank you..

15 April 2025
Rated 3 out of 5 stars

Delivered on-time

Delivery was spot on, and they followed my instructions for the guavas order perfectly. However, all the chickpea cans were badly smashed, which is a bit disappointing. I'm not sure if I can use them.

9 April 2025
Rated 5 out of 5 stars

Great service.

Easy ordering process, quick delivery and best packing I've ever had. Great experience and will definitely recommend.

8 April 2025
Rated 5 out of 5 stars

First time ordering and was very…

First time ordering and was very impressed because my expectations were low however they literally had everything I needed online. I live in a remote area and this will be my way of getting desi groceries 😊. So convenient and communication with the people was brilliant!

27 March 2025
Rated 5 out of 5 stars

Compliment to Desime

I can't say enough to compliment Desime! You feel the dedication, care for their reputation and care for customer satisfaction as well as the notable professionalism and responsiveness. They call for any substitute required, parcel delivered on time in a convenient manner with a paper invoice of the purchase, all items with valid expiration date and good quality. The wrapping is well taken care of. Any refund is processed. All the best and Keep the good work!

26 March 2025
Rated 1 out of 5 stars

They delivered my parcel at wrong address

They delivered my parcel at wrong address , I called them and they didnt pickup , I recorded my msg yesterday however today they their phone is not even ringing, i dont know why maybe they have blocked me from their number I cannot call them, it was 100 pounds order, even DPD refused to cooperate as their drivers finish their shift at 6pm so they can leave parcel anywhere? . I emailed desime they are not responding me back. Whose gonna pay my 100 pounds? Where is my order? What a audacity of driver to leave parcel at wrong address and upload the picture. Worst experience worst service. They dont even reply.

26 March 2025
Rated 5 out of 5 stars

First class customer service…

All products were well packaged and delivered quickly.

The meat is of of a very high quality everything was as described on the website.

Customer service is outstanding

Will definitely be using this business time and time again.

25 March 2025
Rated 3 out of 5 stars

Not so good :(

This time chicken steaks were not cut properly, used the old chicken pieces as they are not light pink in colour they were in yellowish colour and had bad smell in those pieces so it was mixed not all good pieces.
I have also ordered Pearl Basmati rice it has got special offer £19.99 sign on the package and i was charged £24.99 which is sad that they are not selling according to the offer price.
Dates package wrapping was ripped.
The remaining order was fine so gave 3 starts on that basis.

17 March 2025
Rated 3 out of 5 stars

I like the fact that I can order online…

I like the fact that I can order online which is convenient for me especially during Ramadhan, I have ordered the meatbox - unfortunately I was not completely satisfied as I found the lamb with bones as I was hoping I would have some boneless lamb which is what my children prefer but my kittens did not mind so I have given a star for that.
This is expensive and carries a delivery charge too so you do have high expectations with your purchase when spending this amount of money.

26 February 2025

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