Design Pickle Reviews 363

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Horrible experience. Horrible onboarding. Terrible design work. A different designer on all of the work for the same product with design inefficiencies. You have to email in slack. Terrible respo... See more

Company replied

Rated 5 out of 5 stars

What an incredible experience we have had with Design Pickle. Although we are no longer clients, we are happy to recommend Design Pickle to anyone seeking their services. We would like to Highlight ou... See more

Company replied

Rated 3 out of 5 stars

Unfortunately, the job-to-job performance has been inconsistent. Some jobs come back quickly and well done. Other jobs take longer and have obvious errors and mistakes or uninspired and disappointing... See more

Company replied

Rated 5 out of 5 stars

Design Pickle is instrumental to our business, As a fractional CMO we want to make sure we can quickly execute ideas. Design Pickle works on our terms on slack. We can quickly see where work orders s... See more

Company details

  1. Graphic Designer
  2. Business to Business Service
  3. Design Agency

About Design Pickle

Written by the company

Design Pickle is the leading creative enablement platform, providing quality design and illustration work for thousands of businesses.

Founded in 2015 by Russ Perry, Design Pickle was born from the idea that everybody needs access to seamless, reliable and professional graphic design on a consistent basis.

Our mission is to change the world with creativity - and we welcome you to join us!

Design Pickle offers clients:

- Graphic Design - Custom Illustrations - Presentation Design - Motion Graphics - Video Editing - Canva file delivery - Figma file delivery

Design Pickle was the first in the space to offer:

- Creative Design Automation - Integrated Design Workflows - AI powered creative brief request tool - Adobe, Figma, and Canva-ready source files - plus so much more.


Contact info

3.5

Average

TrustScore 3.5 out of 5

363 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Fast, Quality and No drama creative dev

The team was incredibly fast and receptive to feedback. In the past i've worked at Fortune 500 with combo of in-house and external agencies and this service blew my mind. Overnight i've received new logos for sub-brands and new marketing landing page designs. So so fast and no hard feeling with direct feedback. Design Pickle is a perfect pairing with copy writing help from ChatGPT. Very efficient and incredibly cost effective.

20 May 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

We're so pleased to hear this fantastic feedback, Brian! Cheers to more amazing designs together! Keep those requests coming! :)

Rated 1 out of 5 stars

Shocking quality of work

Shocking quality of work. Sales team is A+, quality of work is beginner level. I assume it's because their designers have so much work to do at once they just use templates and generic designs. Very disappointed. Complete waste of money and time for us as a whole.

25 April 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Hi Info Snap -

We don't have any record of your brand in our system/platform. Please reach out to our support team so we can help right away: support@designpickle.com

Thank you!

Rated 1 out of 5 stars

Overcharged and underserved.

6 May 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Hi Sarah - We're glad you were able to connect with our customer support leadership and confirm you were not over charged. Reach out should you need anything else at any time! Thank you!

Rated 2 out of 5 stars

Several years with Design Pickle

Several years with Design Pickle, and it's not better.

We have had a constant workflow for years (so not just one experience but in aggregate). The quality of the work hasn't improved in spite of repeated asks and notes. From sending along InDesign templates that get ignored to the poor formatting of returned documents, we use about 40-50% of what we get back and of that, we still have to often make modifications and changes to make it presentable. This is particularly distressing in that we have narrowed our asks nearly completely to a couple clients. We have been transitioning many of our higher impact requests to other resources with better results. The dashboard is nice, and the company talks about making improvements. We've yet to see the positive impact.

In response to the company, perhaps I should be clear. I met with the company multiple times in my many years with the platform with requests for many of these things to be addressed. I do hope they do finally address these issues, but this is a review, and up until this time, they have not. It is disingenuous to suggest I have not replied to your company (I did, saying the same thing), spoken to the company (3 times in customer review sessions), or to suggest to people looking at Design Pickle that this is not an authentic experience. It very much is. If you ask for reviews, please be prepared for actual reviews and do not attempt to undercut them.

30 April 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Thank you for your feedback. Our CS Leadership has reached out to you a few times to try and connect to improve your experience. We hope you'll take us up on your offer to connect soon.

Rated 5 out of 5 stars

Best design service in the market!

Best design service in the market!

I can't recommend DP higher!

1 May 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Thank you Alistair! We're so stoked to hear this awesome feedback! Cheers to more years of amazing design! :)

Rated 4 out of 5 stars

The service offers notable benefits

The service offers notable benefits, but to fully leverage its capabilities, opting for the upgraded premium plans is necessary. Utilizing the basic plan can pose challenges, particularly with its 24-hour turnaround time. Even with efficient use of the basic plan, users may find themselves needing to plan design projects well in advance. This plan may not be suitable for those requiring fast turnarounds.

On the other hand, the upgraded premium plans offer real-time editing features, which significantly enhance the service's functionality. Despite the limitations of the basic plan, the service remains commendable, allowing users to effectively manage their time and resources.

23 April 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Thank you so much for this thorough and helpful review, Ralph! We are glad to hear how much value you're getting with your Premium Plan and agree it's definitely best for those seeking faster turnaround and real-time collaboration. If you have any suggestions or feedback, please don't hesitate to let us know: support@designpickle.com.

Rated 5 out of 5 stars

Great response time and willingness to help

Responded right away and assured me she would get to the bottom of the challenges we were having. It's not always easy communicating with customer service via chat but this was definitely the exception!

23 April 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Thank you so much for the great feedback, Heather! We are so pleased to hear your interaction with our service and support staff via chat was not only helpful but easier than the status quo! :) Please don't hesitate to let us know if you need support in the future!

Rated 5 out of 5 stars

Needed Help Reopening a Design

Megan held my hand the entire time answering my question. Not only did she reach out to my team via Slack, she followed up and make sure I had what I needed. Thank you Megan -- as a new pickler I'm still working through the kinks.

23 April 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Megan's the best! We're so glad you're getting what you need. Please don't hesitate to reach out for support, not just as a new pickle, but any time! :) Welcome to the Jar, Girls Mentorship Team!

Rated 5 out of 5 stars

As a new small business owner I was…

As a new small business owner I was looking for affordable options to get a logo and business card designed. Design Pickle was the perfect solution and created something I loved with easy ways to provide feedback to get the job done in a timely manner. I will definitely be back for future projects.

23 April 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

That's great to hear, Stephanie! Congrats on your new business; we can't wait to support your growth and continued success! Please reach out any time.

Rated 5 out of 5 stars

Design pickle is incredible

Design pickle is incredible. Love using the platform, our designer is intuitive and we are able to get quick turnarounds.

20 April 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Thanks, Dave! So great to hear about your awesome experience. We'll be sure to let your designer know as well. :)

Rated 5 out of 5 stars

Yaminah Vargas

It is a pleasure working with Yaminah Vargas. Her guidance, and commitment to our success, set an example.

12 April 2024
Unprompted review
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Reply from Design Pickle

Thank you so much, SH! Yaminah is the best and we'll be sure to let her know the impact she's had on you and your team!

Rated 5 out of 5 stars

Lacey, Megan, and Kitz

Lacey, Megan, and Kitz, are dedicated, hard-working and easy to talk too. organized. I am very happy with their ability to navigate quickly.

15 April 2024
Unprompted review
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Reply from Design Pickle

Thank you very much, Regina! You've got 3 super stars on your side (and many more any time you need it)! We're so glad to hear this positive feedback and will definitely let Lacey, Megan and Kitz know you appreciate them!

Rated 5 out of 5 stars

Great

Great! This is the best designer hub in the world.

13 April 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Thanks so much, Elis! We think so, too. :)

Rated 5 out of 5 stars

Design Pickle is a Great Solution

Design Pickle is an outstanding graphic design service that has exceeded all of my expectations. As a small business owner, their talented designers have been a game-changer, delivering high-quality, professional-grade designs that perfectly match my brand within 24-48 hours of my requests. I've been able to expand my marketing efforts and improve my brand's visual identity thanks to Design Pickle's responsive and exceptional service.

10 April 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

We're so excited to hear this, Robert! Thank you for the 5-stars and great feedback. Cheers to more fast, quality professional designs for you and your team!

Rated 5 out of 5 stars

The person I work with most frequently…

The person I work with most frequently is Carlos. He is an amazing designer, communicator, and service provider. He is prompt to let me know when he has questions, is great at identifying potential things I missed in my requests, and has suggestions for us to consider. I have enjoyed working with him, am extremely pleased with his work, and delighted with his customer service!

10 April 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Thank you, Shelley! We'll let Carlos know what a positive impact he's had on your team. We sincerely appreciate your feedback!

Rated 5 out of 5 stars

Kit was a great support when I had…

Kit was a great support when I had billing/renewal issues. Managed to handle my account renewal to accommodate our needs.

8 April 2024
Unprompted review
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Reply from Design Pickle

Thank you, Ji! We appreciate the feedback and are glad to have you renewing with us once again!

Rated 5 out of 5 stars

Amazing Team

Amazing team to work with. Very quick, amazing work. Love working with them. Down to Earth, punctual, and they always deliver quality.

28 March 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Thanks so much for sharing this positive feedback, Jay! We're so glad to hear it.

Rated 1 out of 5 stars

Mid and Slow.

Presentations were basic templates and lacked any real design work.

The admin panel on this application ( the one you interact with the entire time ) looks and functions like internet circa 2007.
Simply inputting text or design feedback feels archaic.

Turn around time was guaranteed for 24 hours but your project would be split into parts, I’d get the first few slides then wait another day.it was not a 24 hour turn around time, I’d submit presentations and this service always delayed me.

Overall design pickle didn’t save me any time and all the work was mediocre.

18 January 2024
Unprompted review
Design Pickle logo

Reply from Design Pickle

Hi Robert, thank you for the feedback, we do appreciate the insight. We're always looking for opportunities to improve and evolve, so please don't hesitate to connect with us via support@designpickle.com.

Please note, while we can turn around may designs in 24 hours, big slide decks, especially those that contain nuanced or complex graphic components may take longer depending on the project. We'd be happy to help give you more specific estimates by project as well! For a full list of average/expected turnaround times (which are still 50% faster than the market average) please visit our knowledge base!

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