Designed By Debz Reviews 736

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly highlighting the comfort and sensory-friendly nature of the fabrics and designs. Many appreciate the excellent customer service, noting helpful and prompt responses, and the overall positive experience with their purchases. People frequently mention the unique and fun patterns, as well as the support for a small, ethical business. However, some customers experienced issues with sizing, finding that products did not fit as expected despite using sizing guides. A few reviewers were dissatisfied with the customer service regarding order problems, such as incorrect items or lack of communication. There were also occasional mentions of long waiting times for orders, and a small number of people reported quality issues like seams not holding up or items arriving damaged.

What people talk about most

Product

Customers generally express satisfaction with the products, particularly praising the comfort and quality of... See more

Quality

Users describe positive interactions with quality, highlighting products as beautifully made with soft,... See more

Order

Reviewers mention ambiguous feedback about order. Many customers appreciate the personalized touches, such as... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent and prompt... See more

User experience

Consumers find the user experience to be ambiguous. Many reviewers praise the comfort and support of... See more

Based on these reviews

Rated 5 out of 5 stars

I had to wait for my underwear to be made, but this is a sustainable brand, not fast fashion and they most certainly don’t contribute to the mountain of clothing in landfill. As with last time, the... See more

Rated 5 out of 5 stars

I cannot tell you how much I love this company. I've got a drawer full of the comfiest, cutest undies, that wash and dry countless times and never diminish in quality. I have pain conditions and senso... See more

Rated 5 out of 5 stars

Great company, good communication and shipping was fast. Luckily I'd read the other reviews about this bra and sized up! I'd recommend going up 2 sizes from your regular. Also weirdly for a compressio... See more

Company replied

Rated 5 out of 5 stars

First time using wilde mode and won't be my last. Brilliant customer service kept me updated through the whole process. Finally a comfy bra that actually fits properly. The fabric is buttery soft, d... See more

Company replied


Company details

  1. Underwear Store
  2. Beach Clothing Store
  3. Clothes and Fabric Manufacturer
  4. Clothing Store
  5. Lingerie Store
  6. Plus Size Clothing Store

Written by the company

Founded by Debz, Designed by Debz is for individuals who value sensory comfort, self-expression, and the expertise behind handmade, slow-fashion. Debz Breen (the founder of brand Wilde Mode) is a multi-award-winning designer and entrepreneur from Dundee, Scotland. She's a disabled, queer, neurodiverse designer and artist who's all about that creative freedom in her work. Designed by Debz is a Dundee-based slow-fashion studio in Scotland that makes clothing and apparel that look good AND feel like you. This brand isn't about fast fashion or chasing attention, it's about connection, intention and making pieces that FEEL like you. Our hands-on approach is at the heart of everything we make. Every piece begins the same way - with a feeling: comfort, protection, confidence, softness and strength. We are not trend-led, not mass-produced, not proformative, but honest, thoughtful in design, and most of all, made to be lived in.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

736 reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing sensory friendly products and great customer service!

Amazing products, i have ordered 3 times now. I love how transparent they are about production time and the quality of the products are great, ive ordered 3 different comfort tops and all 3 of them are true to size. They have handy size guides on their website that i found incredibly helpful, and the customer service is great! I had accidentally entered my adress incorrectly and sent them an email that was responded to very soon after and it was amended very quickly and the order arrived to the correct adress.

As an autistic person their sensory freindly material and flat seams make the experience of wearing their comfort tops just as the name says, comfortable!

Overall very good experiences and i will definitely be ordering again in the future!!

22 October 2024
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Reply from Designed By Debz

We love you! 🥰

Rated 5 out of 5 stars

Love their clothes

Bought a hoodie, it's lovely and incredibly comfortable. It arrived quick and with a lovely postcard. Get one

29 September 2024
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Reply from Designed By Debz

You look amazing in it too! ❤️💙

Rated 4 out of 5 stars

Love the high waisted briefs, but not the bras.

The website itself is fairly user friendly. I love their high waist briefs. I don't particularly fancy their bras though, they don't seem to keep shape, getting super stretched out in the band throughout the day, which leads to little to no support.

21 September 2024
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Reply from Designed By Debz

Hello, if your bra is stretching out too much then this means it’s too big for you and you need to size down the back. We would be happy to replace with another size if you contact us 😊 Debz x

Rated 5 out of 5 stars

Great styles great fits

Great styles and great, comfortable fits. It's nice to be able to order the type of underwear for my own human bod without struggling to fit in the usual boxes at your 'normal' retailers.

20 September 2024
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Reply from Designed By Debz

We are so pleased you feel catered for! Debz x

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing - I recently find Wilde mode on instagram and was instantly drawn to the beautiful designs, upon receiving the underwear I’m obsessed and immediately placed another order, the Quality and details of the design is outstanding and even better that the top and bra are so comfortable I completely forget I’m wearing my tops! They’re so comfortable, Customer service is amazing & the owner is super lovely. Thank you xxx

17 October 2024
Unprompted review
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Reply from Designed By Debz

Awhhhhh. What an amazing review. Thank you! So pleased you like your products. Debz x

Rated 5 out of 5 stars

Well worth the wait!

Well worth the wait! So beautiful, really helpful and kind. Beautiful quality, will definitely be buying again!

25 October 2024
Unprompted review
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Reply from Designed By Debz

Can’t wait to make you more. Thank you. Debz x

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing - I have Ehlers Danlos so I struggle with finding supportive wear that doesn’t hurt my ribs. I completely forget I’m wearing my tops! They’re so comfortable, so me with the range of patterns, & gender affirming. Customer service is amazing & the owner is super lovely. Thank you xxx

22 October 2024
Unprompted review
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Reply from Designed By Debz

We are so glad that there is something that works for you! Huge gentle hugs xx

Rated 5 out of 5 stars

I will never wear wired bras again

I love the underwear made by these wonderful people. I have several designs with matching underwear. I love the range of choices. Thank you for making it so underwear is finally comfortable and bright

30 August 2024
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Reply from Designed By Debz

That’s a statement! Xx

Rated 5 out of 5 stars

Love ❤️

Honestly never been disappointed with a wilde mode order! Everything is always perfect and it's so exciting getting to try it all on, this company has ruined all other underwear and clothes for me because everything's so comfortable!

24 August 2024
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Reply from Designed By Debz

Awhhhh thank you. So glad you are comfy ❤️

Rated 5 out of 5 stars

Plus size disability friendly

Being on the larger plus size I struggled to find non wired bras that were supportive with no back fastening..due to my disability I just wasn’t able to do bras with back fastening.
Ordered from Wilde mode and make a mid with my measurements as wanted more supportive fit.
Debbie without hesitation was patient and supportive with getting me the right size and fit. Exchanged item came really fast!
Super comfy, while not as supportive as wired bras it’s definitely supportive enough for ‘outside’ days. Wore mine all day and that’s a first they usually get ripped off as soon as I’m in the house.
Will probably buy more on the 3 for 2 offer is money allows 😍

4 October 2024
Unprompted review
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Reply from Designed By Debz

So pleased to hear that you aren’t feeling uncomfortable ! Yey!! ❤️

Rated 5 out of 5 stars

Nothing but love here

Ordered a comfort top ages ago and loved it. Decided to try the comfort bra as I was fed up with welts and sores from underwiring. Loved the one I ordered then ordered 3 more as a buy 2 get one free. I made an error on sizing when ordering one bra but I asked for an exchange which was granted quickly and very nicely. I really appreciated it as the error was mine. Love all 4 of my comfort bras and have worn them daily ever since. Totally forget I’m wearing them as they are so soft and comfy. Don’t think I would wear them for high impact exercise ( not that I do any) but they are perfect for yoga and walking which I do lot of. Love the company and love the products

30 September 2024
Unprompted review
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Reply from Designed By Debz

So please you are comfy ❤️ yey! X

Rated 1 out of 5 stars

Awful service! Wouldn’t bother

Purchased from here before and loved the items. This time was a totally different experience. False advertising! Some crappy half hearted line on the listing does not prove transparency when it comes to an item. Refused a refund which, it is what it is, but Deborah’s attitude was vile, should not be running a business. It is such a shame because the quality of the products is fantastic

30 September 2024
Unprompted review
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Reply from Designed By Debz

Hello and thanks for your review ☺️ We list all details of the item on our product listing. This is clearly marked on the website in the description and as per the screenshots you received you can see it listed clearly. You were offered an exchange of the product as you didn’t choose to add on a slider strap for your bra (also listed in the description ) and we would have again happily offered an exchange but you wanted a refund. As part of the terms and conditions of sale, you agreed to at check out, we do not offer refunds for items that we handmake to your measurements. Again, we are happy to exchange the bra for you and add slider straps upon your return of the bra ☺️ Wilde Mode.

Rated 5 out of 5 stars

Amazing experience

Amazing experience! I commented on insta I was unsure of something and they replied instantly, we spoke on messenger to discuss sizing as they wanted to ensure I got a really good fit (this was despite it being a weekend). My bikini arrived quickly and it's beautiful and fits so well.

Absolutely the best, thanks so much.

5 September 2024
Unprompted review
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Reply from Designed By Debz

You’re so welcome and thanks for your kind words xx

Rated 5 out of 5 stars

First rate brand underwear with a difference

I have ordered from this company quite a few times now. This is a small ethical sustainable fashion brand. This is a gender exclusive company who make amazing underwear which is made to measure as there is a size chart on the site so everything fits perfectly. Other products can be ordered now and again such as Dresses and Dungarees. They also sell tote bags, scrunchies etc. Everything is handmade in Scotland. The customer service is excellent. I ordered a pair of briefs with pride ghosts on this time and a tote bag. The design of everything is amazing you can always get spooky designs which I love.

7 September 2024
Rated 5 out of 5 stars

Excellent

My underwear is perfectly made as usual. I love the bright colours on the print, and the knickers are very comfortable.

21 July 2024
Rated 2 out of 5 stars

Quality items but no viable way to exchange

Quality items but no viable way to exchange or adjust briefs that are the wrong size which was frustrating as I'd ordered a matching set but got the wrong sizes as I struggle with measuring myself, can't fault the quality of the items but for an online service it's difficult to shop when it's you buy it right first time or lose money

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't ask for more

I initially ordered one bra, loved it and bought another. They wash and wear so well that I then ended up indulging in buy two get one free and I couldn't be more pleased!
Quality material, soft, breathable, comfy, just what every girl needs.

I have spent an absolute fortune looking for the right bra, these are it. Never buying from elsewhere again, thanks Wilde Mode! 💜

2 September 2024
Unprompted review
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Reply from Designed By Debz

Wow what a review! Thank you! 🤩

Rated 5 out of 5 stars

Stained glass window bra

Absolutely amazing bra. Supportive without being tight. I've tried many different "comfort/custom/small business" brands and this is by far the best. Amazing choice of fabric. Fantastic customer service. Well worth the price. Will be buying more. Supremely comfortable and supportive. I managed to wear it all day, usually I change at around 4pm. Would very highly recommend.

7 August 2024
Unprompted review
Designed By Debz logo

Reply from Designed By Debz

Thank you for your review! We are so pleased you are happy with your purchase x

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