Polite and informed sales team. Disappointed with the lowball estimate of our home value, which did not agree with anything we had. Including our July paid for Valuation, which was professionally done... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a new resident of Sun City, and I needed to find a credit union, so I went to Desert Financial. Destinee C. was the first person I spoke to regarding information on becaming a credit union m... See more
Company replied
Outstanding customer service, from the moment I walked in the door for the first time and every time after. Everyone makes banking at Desert Financial a real pleasure. All employees seem to be happy t... See more
Company replied
To be Frank , I have to say that my experience was really quite enjoyable.Your staff were more than simply pleasant and professional, they were down to Earth and likable. Also , I should like to say t... See more
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Company details
Written by the company
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Started by Arizonans, for Arizonans
Written by the company
- 85 years of service
- Desert Financial was founded in 1939 to serve our members and give back to our community.
- Founded by teachers
- Fifteen Valley educators pooled their money together – just $78.75 – to start our credit union.
- Mission-driven
- Our mission to share success and create exceptional experiences is why we do what we do.
- Committed to sharing success
- Sharing our financial success with our members, community and team is simply the right thing to do.
Contact info
United States
- (602) 433-7000
- desertfinancial.com
4.4
Excellent
321 reviews
Asks customers to review
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Kevin-desert financial
Kevin took care of all my needs and was genuinely concerned about my thoughts and what I wanted.
9 January 2026
Unprompted review
Reply from Desert Financial Credit Union
We're thrilled to hear that! Thanks for the 5-star review.
Great costumer service
Great costumer service, direct with the questions I asked just all around great help thank you
22 January 2026
Unprompted review
Reply from Desert Financial Credit Union
Woohoo! Thanks for sharing your experience with us, Raymond! We're glad we could help.
I can't even get into my account…
I can't even get into my account through the app or the website even after visiting a branch and showing proof of identity and waiting. I feel like this was so much work just to open a new account.
22 December 2025
Reply from Desert Financial Credit Union
We're sorry to hear that you're having trouble accessing your account after visiting a branch. If you're still having this issue, please give us a call at (602) 433-7000 so we can help.
Reply from Desert Financial Credit Union
Thanks for the 5 stars, Casey!
I am a new resident of Sun City
I am a new resident of Sun City, and I needed to find a credit union, so I went to Desert Financial.
Destinee C. was the first person I spoke to regarding information on becaming a credit union member.
She was very professional,attentive, and clearly explained everything I needed to know. So,
I have been a Desert Financial member since 12/10/2025
Candy Carreon.
10 December 2025
Unprompted review
Reply from Desert Financial Credit Union
Thanks for choosing us, and for the kind review! We appreciate your feedback, Candy!
Reply from Desert Financial Credit Union
Yay! We are delighted to hear that, Alma!
Reply from Desert Financial Credit Union
We are so happy to hear about your positive experience, Louis!
Reply from Desert Financial Credit Union
Thanks for the 5-star review, Jose! We appreciate the feedback.
Reply from Desert Financial Credit Union
We're so happy to hear that, Rosalie! Thank you for taking the time to leave a positive review.
Poor home loan experience
Very poor communication and execution of the home loan. We had to email the same documents multiple times to multiple people.
5 January 2026
Reply from Desert Financial Credit Union
We apologize for any inconvenience or frustration you felt during your recent home loan. We aim for a smooth and efficient process, and we're sorry this wasn't your experience. Thank you for bringing this to our attention.
Dani helped me through a very stressful…
Dani helped me through a very stressful fraud issue. She really knows her field. She explained it to me and assisted me in what I have to do next and did it all with professionalism and a smile.
Thank you Dani, you are a great asset to the banking world. Chase has a keeper here.
9 January 2026
Reply from Desert Financial Credit Union
We're happy to hear that we could assist you with your fraud issue. It's great to know that our expertise and professionalism made a positive impact during a stressful time. Thank you for your kind words, Daunn!
Reply from Desert Financial Credit Union
Yay! Sounds like a great visit. Thanks for stopping by!
Great and friendly customer service!
5 January 2026
Reply from Desert Financial Credit Union
Thanks for sharing that, Vicki! We appreciate the 5 stars.
Awful not helpful what so ever holding…
Awful not helpful what so ever holding someone check cause there a new member when they are in desperate need is crazy
5 January 2026
Reply from Desert Financial Credit Union
Thank you for sharing your experience with us, and we apologize for any inconvenience you've faced. The temporary hold on new checks is a precaution to prevent fraud. Our aim is to secure all transactions while ensuring efficient service. We'd like to take a look and see what we can do. If you're willing, please give us a call at (602) 433-7000.
It was my first time at the branch
It was my first time at the branch. Recently opened the account online. So far so good.
5 January 2026
Reply from Desert Financial Credit Union
Thanks for the positive review, Rudy! If there's anything we can do to improve, please let us know.
Opening an account is quick and easy
Opening an account is quick and easy, including transferring money from my other banking institution.
5 January 2026
Reply from Desert Financial Credit Union
We're happy to hear that opening your account and transferring funds was a quick and easy experience for you. Thank you for your positive feedback, Michelle!
Love working with you guys everybody is…
Love working with you guys everybody is very nice very professional and get right to the point keep up the good work
22 December 2025
Reply from Desert Financial Credit Union
We're happy to hear that you had a positive experience! We appreciate your kind words regarding our team's professionalism and efficiency. Thanks for the 5 stars!
Everyone was so professional and very…
Everyone was so professional and very knowledgeable.
16 December 2025
Reply from Desert Financial Credit Union
We're glad you found our team professional and knowledgeable. Thank you for your feedback, Samuel!
Reply from Desert Financial Credit Union
Thanks for the 5-star review, Charles!
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