The website is easy to get around, choose prints and order. It also has a great selection of prints. However, I find the delivery price very expensive for 1 print. I would have purchased 2 prints if I... See more
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Review summary
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Used to buy all my prints from Desenio however I'm not able to do so now as when I type my address in it isn't recognised so I'm not able to get items posted to me. As other reviews have said, th... See more
Company replied
Really impressed went for the most expensive a canvas in frame and wow it was worth it. Was still very good value compared to other companies. Came quick and very well packaged and company offers grea... See more
Company replied
The great choice of prints very quirky and different love love this site , if you want to showcase your walls with different individual designs then this is the go to site . Also very reasonably price... See more
Company details
Written by the company
Featured artists, Famous painters, Abstract Art, Art Prints, Curated Gallery walls, Posters, Prints and Canvas for your home. Find the right art for your home. 4/5 stars from more than 30,000 verified reviews in the UK.
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3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 48 hours
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I still have not received my order
I still have not received my order
27 November 2025
Unprompted review
Reply from Desenio
Hi Cheryl,
I am very sorry to hear that you still have not received your order. We have already reached out to you privately to request a few details so we can investigate this further and assist you as quickly as possible.
As soon as we receive the information from you, we will look into the delivery status right away and make sure you receive a solution.
Thank you for your patience
/Desenio
Customer to pay penalty even though Desenio is delayed in delivering
Will not order from Desenio again and will advise others not to - especially during this Christmas holiday season if you are travelling.
Good things first: customer service responded very quickly, within mins which was nice (although it went downhill from here on - see Negatives)
Negatives: Delivery has been delayed by Desenio - promised within 3-6 business days but parcel is late. Emailed customer service and Emma, the officer, offered no help and had just asked me to wait (no offer of even checking in with their delivery partner). I had then advised that I’ll be traveling shortly and if the parcel delivery is further delayed that I may not be able to collect this. I was then told, rather coldly, that I will then be charged a “no -collection fee”. Surprised this would be so as the delay was on Desenio’s part and had asked Emma to explain but no explanation was made save that it “is outlined in our Terms & Conditions” (which she repeated multiple times).
Can’t tell if it was a bot or a real person but either case, the service is appalling and for a customer to be charged because they the company is late on their delivery is astonishing and fundamentally unfair.
Shop with them at your own risk.
Better to shop at other sites such as PSTR Studio which I can highly recommend. I had the same experience of late delivery but the customer service was excellent - active damage control (offered a voucher) and also checked in with their delivery partner and also offered twice daily updates as to parcel tracking. Shop there instead. Excellent tracking and personalised customer service committed to making it work for the customer.
25 November 2025
Unprompted review
Reply from Desenio
Dear Zach,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the delay in your delivery and the frustration you experienced when contacting our customer service team. This is certainly not the level of service we aim to provide, especially during such a busy season and when travel plans can make timing even more important.
To address your concern directly: you should never feel penalised for a delay that was outside of your control. I apologise that this was not communicated with empathy or flexibility. We are currently reviewing this case internally to ensure our policies are applied fairly and that our team provides clearer, more considerate guidance in situations like yours.
Your comments about the interaction with Emma are also taken very seriously. Whether handled by a team member or automated system, you deserve support that is proactive, human, and solution-oriented. We are working on improvements to ensure that happens consistently.
We appreciate you sharing what worked well with another company, it helps us understand where we need to do better. While I understand your disappointment, I would welcome the opportunity to make this right for you.
Thank you again for your feedback. We hope to regain your trust in the future.
Love the web site
Love the web site ! Easy to use and lots to browse
Very helpful when you choose a poster to office all the extras, hassle free
18 November 2025
Unprompted review
Awful checkout process
Awful checkout process, kept deleting my address fields, so many payment options not working, items going out of stock in my basket.
17 November 2025
Unprompted review
Framing service a real plus
Really happy with Desenio’s choice of prints, and especially their framing service which removes a real pain point of buying prints!
16 November 2025
Unprompted review
Website is not use friendly
Website is not use friendly. I was not able to pay using my Mastercard but only worked with Apple Pay.
13 November 2025
Unprompted review
Reply from Desenio
Hi Mohan,
Thank you for taking the time to leave us a review.
We’re sorry you had trouble using our website and appreciate you sharing your experience. We understand how frustrating it can be when a preferred payment method doesn’t work.
Thank you for letting us know—our team is looking into improving payment options to make the checkout process easier for everyone.
Best regards,
DESENIO
Over charged
Over charged. Website stated 20% off frames but was charged full price at the checkout.
9 November 2025
Unprompted review
When trying to have delivery to an EVRI
When trying to have delivery to an EVRI
delivery shop location the website does not work.
Customer service( chat to us option)
absolute rubbish
9 November 2025
Unprompted review
Reply from Desenio
Hi Dee Cee,
Thank you for the feedback.
We sincerely apologize for the challenges you've faced with our freight partner. We understand how frustrating this can be.
If you have any further concerns or questions, please reach out to our Customer Service team — we're here to assist you.
/ DESENIO
All as it should be using Web site &…
All as it should be using Web site & placing an order.
8 November 2025
Unprompted review
I do not recommend Desensio
I do not recommend Desensio.
The paper used for the prints is poor quality and not sturdy at all meaning that ripples in the paper can be seen across the print when framed.
The frames are extremely bad quality and definitely not worth the price.
However, when I did contact Desensio they were very quick to offer a replacement or a refund so I am satisfied with the end result.
In my view, don’t waste your time - the quality is very poor and delivery is slow.
1 October 2025
Unprompted review
Reply from Desenio
Dear Customer,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Kind regards,
DESENIO
Do not order if based in UK
Do not order if based in UK
Order tracking and delays were a joke and customer service response time was a joke.
EDIT: How do I contact you? I have been in constant communication and nobody has helped make it right?
EDIT 6th Nov: Somebody has got to me with the same info. I had an order confirmation stating my order would be delivered between 3rd and 6th Nov but Desenio changed the parameters and are still charging £5.95 delivery charge. Desenio now saying they might not deliver until 11th Nov.
Some other sites I have used that I can recommend over Desenio and delivery quickly with proper tracking include: PTSR Studio, GoodMood Prints and Abstract House
5 November 2025
Unprompted review
Reply from Desenio
Hi Charlie,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We would like to assist you further and resolve any issues you’ve encountered. Please contact us again, and we’ll be happy to help.
Thank you for giving us the opportunity to make this right.
DESENIO Team
EDIT: Hi Charlie,
We have just gotten back to you by email again, and are happy to assist you further through our customer service team.
Best regards,
DESENIO Team
Costs almost £10 to return anything
We tried to return a frame which cost £11.95 and they told us it would cost almost £10 to return it. When I questioned why, they said it was administrative costs. I don’t know any other company that does this. I’m now left with a frame I don’t need as it doesn’t make sense to return for a refund of £1.95. Very disappointing and poor customer service.
2 November 2025
Unprompted review
They hide real reviews
They hide real reviews. Beware of them. Prints have massive white borders which is very aesthetically unpleasing. Would not recommend. No value for money.
27 October 2025
Unprompted review
Reply from Desenio
Hi Areeba,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that you’re disappointed with your prints and that the white borders didn’t meet your expectations.
Some of our posters are designed with a white border that is both shown in the product images and mentioned in the product description on our website. The border is included in the overall dimensions to help frame and highlight the artwork once displayed.
If you’d like, please feel free to reach out to our customer service team so we can review your order together and assist you further.
Wishing you a lovely day,
DESENIO
Really good website user experience
Really good website user experience, and great products
27 October 2025
Unprompted review
Beautifully designed website
Beautifully designed website.
Loved all the designs, a little bit price,y but does occasionally do amazing deals, and I got such a good price for 4 prints really can't complain. I hope the rest of my experience is as seamless as the website experience.
26 October 2025
Unprompted review
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