The website is easy to get around, choose prints and order. It also has a great selection of prints. However, I find the delivery price very expensive for 1 print. I would have purchased 2 prints if I... See more
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Review summary
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Used to buy all my prints from Desenio however I'm not able to do so now as when I type my address in it isn't recognised so I'm not able to get items posted to me. As other reviews have said, th... See more
Company replied
Really impressed went for the most expensive a canvas in frame and wow it was worth it. Was still very good value compared to other companies. Came quick and very well packaged and company offers grea... See more
Company replied
The great choice of prints very quirky and different love love this site , if you want to showcase your walls with different individual designs then this is the go to site . Also very reasonably price... See more
Company details
Written by the company
Featured artists, Famous painters, Abstract Art, Art Prints, Curated Gallery walls, Posters, Prints and Canvas for your home. Find the right art for your home. 4/5 stars from more than 30,000 verified reviews in the UK.
Contact info
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 48 hours
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If there was a minus 5 stars
If there was a minus 5 stars, I'd use it!
Ordered on 30th January, no sign of my order....I've emailed, checked tracking, used the delightful bot to chat. Zero success, they don't care! I've just today completed their complaints form. I've little to no faith. Site looks great! But, i think it's a SCAM! Beware folks!!
30 January 2026
Unprompted review
Lovely prints at great prices
Lovely prints at great prices. Easy to use site
6 March 2026
Unprompted review
Completing Address Form
TRYING TO INPUT ADDRESS AND WOULD NOT ACCEPT > FOUND MY OWN WAY ROUND???
23 February 2026
Unprompted review
Reply from Desenio
Hi,
We’re sorry to hear you experienced difficulty entering your address during checkout — that certainly shouldn’t be frustrating.
If you’re still experiencing any issues, or if there’s anything we can help with, please don’t hesitate to reach out to our support team. We’re always happy to assist.
Thank you for your feedback.
Bought my prints from here they were…
Bought my prints from here they were such good quality. I decided to buy the frames from here also. Great service
21 February 2026
Unprompted review
Easy to chose different frames and…
Easy to chose different frames and mounts and to see what your choice looks like
21 February 2026
Unprompted review
Good quality prints and wall art in a…
Good quality prints and wall art in a variety of sizes
18 February 2026
Unprompted review
Easy to order
Easy to order. Print arrived safe and sound. Well protected and in a reasonable time. It is exactly as viewed on line.
13 February 2026
Unprompted review
Ordered print & frame which got lost by…
Ordered print & frame which got lost by the courier. Then when they came to resending the print it was out of stock & they said they couldn’t print it. Bad service, wouldn’t try to buy from them again
12 February 2026
Unprompted review
Love all the prints and very reasonable…
Love all the prints and very reasonable prices. I've ordered a few times now. Really great quality.
10 February 2026
Unprompted review
Reply from Desenio
Hi Michelle,
Thanks for sharing this with us, we are so glad to hear it! If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team.
We wish you a lovely day!
DESENIO
The parcels don’t arrive??
Ordered on the 19th January. Evri said they would deliver on the 22nd January but it never came. After a week of trying to tell Desenio the parcel was missing they sent another parcel out. It’s now been 6 days and the tracking still hasn’t updated so I guess this parcel is lost too. It’s not even with Evri. Just keep getting AI responses. I want my order and I want compensation!!!
19 January 2026
Unprompted review
Reply from Desenio
Dear Customer,,
We sincerely apologize for the challenges you've faced with our freight partner. We understand how frustrating delays can be, and this is not the level of service we aim to provide our valued customers.
We are committed to ensuring that every aspect of your order, including delivery, meets your expectations. While we strive to maintain high standards with our freight partners, unforeseen circumstances can occasionally lead to delays.
Thank you for your patience and understanding. Your feedback will be shared with our freight partner to help improve future services. If you have any specific concerns or questions, please reach out to our Customer Service team — we're here to assist you.
Thank you for bringing this to our attention. We appreciate your feedback and hope to restore your confidence in our services.
DESENIO
Lovely prints
Lovely prints, quick and easy to add to basket and checkout
3 February 2026
Unprompted review
Excellent service
Excellent service. Hugh variety of art to suit every room and taste. My print was just what I wanted, beautifully wrapped and delivered promptly.
29 January 2026
Unprompted review
Website doesn't like our address
Your website wants to default to an incorrect delivery address.
As a result we will collect from the EVRI shop which is a real pain!!!
31 January 2026
Unprompted review
Reply from Desenio
Hi David,
Thank you for your review.
We’re sorry to hear that you experienced an issue on our website. We ask for your home address in order to locate the nearest parcel shop, as this is our default option for free delivery. Is it possible that the delivery option was not changed to home delivery during checkout?
If you need further assistance, please don’t hesitate to contact our customer service team — they’ll be happy to help.
We wish you a great day.
Best regards,
DESENIO
Ordering was easy
Ordering was easy, will let you know how delivery and product were when it arrives!
30 January 2026
Unprompted review
Reply from Desenio
Hi,
Thank you for your lovely feedback!
We’re happy to hear that you found the ordering process easy.
We hope you’ll be just as pleased once your delivery arrives and you’ve had a chance to see the product.
If you have any questions in the meantime, feel free to reach out to us anytime.
Best regards,
DESENIO
I'm glad I've only ordered one print…
I'm glad I've only ordered one print and frame. Generally disappointed tbh. The photo I sent was much brighter than the print that eventually arrived. In fact I would say that the print looks very dull and miserable, which is exactly the opposite of what I was trying to achieve. I contacted the company, and correspondence takes some days, and was told that their non glossy paper absorbs the light and results in a darker print. They told me that next time I should lighten up the photo myself to accommodate their printing. No offer to reprint it for me. As I say, I'm glad I've only ordered one.
19 January 2026
Unprompted review
Reply from Desenio
Hi Jayne,
We’re truly sorry to hear about your experience, and thank you for taking the time to share it. We completely understand how disappointing it must be to receive a print that doesn’t reflect the brightness and mood you were aiming for — especially when the original photo meant something to you.
Your feedback about the paper, the outcome, and the lack of a reprint offer is taken seriously. We’re genuinely sorry that this left you feeling disappointed rather than excited about your order. Thank you for your honesty — it helps us see where we need to do better, both in setting expectations and in how we handle situations like this with more care and empathy.
Best regards
DESENIO
Waste of money!
First and last time using Desenio. Cheap quality and a waste of money, not to add that it’s been delivered to a parcel locker miles from my home address.
Prints went straight to the recycling bin 🚮
16 January 2026
Unprompted review
Reply from Desenio
Dear Ana,
We’re really sorry to hear about your experience and that you’re disappointed with the quality and delivery. That’s definitely not what we want for our customers.
To be able to look into this more closely and find a possible solution for you, could you please share your order number with us? Once we have it, we’ll be happy to review the situation and see how we can help.
DESENIO
AVOID THIS COMPANY
AVOID. Art is poor quality and customer service even worse. Tried to return an item I was unsatisfied with and being sent around the houses with Evri to collect my item instead of Desenio just arranging a collection via Evri. Dealing with Evri at the best of times is horiffic. Buy your art elsewhere, not here.
12 January 2026
Unprompted review
Reply from Desenio
Hello Luke,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused with your return. We strive to make returns as smooth as possible, and it seems we fell short in your case.
We understand that dealing with the courier added to your frustration, and we appreciate your feedback—it helps us improve both our service and communication. If you would like, our customer service team is happy to assist directly to ensure the return is completed quickly and without further hassle.
Thank you for sharing your experience, and we hope to make things right.
they charge £9 for a return of a small frame!
frame received it was wrong size they charge £9 to return it - will not be ordering from here again that is for certain
10 January 2026
Unprompted review
Reply from Desenio
Hello,
We sincerely apologize for the inconvenience caused by receiving the wrong product. In situations like this, we kindly ask customers to contact our customer service team at info@desenio.com
and provide a photo of the item received. We will ensure that the correct product is sent to you as quickly as possible.
Please rest assured that you will not be charged for the return in cases where the error is on our side.
Thank you for giving us the opportunity to resolve this matter.
Great experience
Everything arrived in great condition and in good time. The website is really good to use. Can refinement recommend. I've just gone back for a second order!
8 January 2026
Unprompted review
Reply from Desenio
Hello,
Thank you so much for your kind feedback! We’re delighted to hear that everything arrived in perfect condition and on time. It’s great to know you enjoyed using our website, and we truly appreciate your recommendation. We’re thrilled to have you back for a second order!
Desenio Team
Lovely selection of unusual prints
7 January 2026
Unprompted review
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