The website is easy to get around, choose prints and order. It also has a great selection of prints. However, I find the delivery price very expensive for 1 print. I would have purchased 2 prints if I... See more
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Review summary
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Used to buy all my prints from Desenio however I'm not able to do so now as when I type my address in it isn't recognised so I'm not able to get items posted to me. As other reviews have said, th... See more
Company replied
Really impressed went for the most expensive a canvas in frame and wow it was worth it. Was still very good value compared to other companies. Came quick and very well packaged and company offers grea... See more
Company replied
The great choice of prints very quirky and different love love this site , if you want to showcase your walls with different individual designs then this is the go to site . Also very reasonably price... See more
Company details
Written by the company
Featured artists, Famous painters, Abstract Art, Art Prints, Curated Gallery walls, Posters, Prints and Canvas for your home. Find the right art for your home. 4/5 stars from more than 30,000 verified reviews in the UK.
Contact info
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 48 hours
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Good Choice and fast Delivery
There was a really good choice of prints in the size I was looking for so it was easy to choose something. The print arrived quickly and was well packaged. Looked like it did on the website so it's now framed and on my wall.
5 April 2025
Great choice of prints at great prices.
Great choice of prints at great prices.
However, on placing the order, the process insists that you need a house number - we have a house name but no house number.
7 May 2025
Unprompted review
Lovely quality lots of choice
6 May 2025
Unprompted review
Very good quality print and frame
Very good quality print and frame. It looks gorgeous on my wall. Thank you! Highly recommended :)
9 April 2025
Always high quality and very…
Always high quality and very professional. It would be nice to be able to choose a courier as Evri aren't very reliable in our area but they seem to be improving!
4 April 2025
the payment system is terrible
the payment system is terrible. It took multiple tries, with refreshing the page and changing the amounts to get the payment button to work. If I didn't have to complete the purchase for a gift due tomorrow I would have given up and gone to another website
1 May 2025
Unprompted review
Reply from Desenio
Hi Sophie,
We're truly sorry to hear you had such a frustrating experience with our payment system. We understand how important it is for the process to be smooth, especially when you're ordering a gift on a deadline.
There was a temporary technical issue last week that may have affected some users, but it has since been resolved. Generally, we strive to make the checkout experience as simple and seamless as possible for everyone, and we regret that this wasn’t the case for you.
We really appreciate your patience and that you stuck with it to complete your order. If you encounter any further issues or have feedback to help us improve, please don’t hesitate to reach out.
Wishing you a lovely day and we hope the gift is well received!
very easy great choice of beauifull…
very easy great choice of beauifull prints
1 May 2025
Unprompted review
I like the prints but I think they are…
I like the prints but I think they are a bit over priced for what you get. Would not buy the frames again as they are not good quality for price. I would recommend just getting prints and buying your own frames.
8 April 2025
Reply from Desenio
Hi Sharon,
Thank you for your honest feedback – we’re glad to hear you like the poster!
We understand that pricing is an important factor, and we always aim to offer designs that reflect both quality and artistic value.
We also want to mention that we regularly run campaigns and discounts, so we recommend keeping an eye out – it’s a great opportunity to shop your favorites at a better price.
If you ever have any questions or need assistance, feel free to reach out – we’re always happy to help!
Warm regards,
The Desenio Team
Great choice of prints and canvas'
Once a choice is made it's so easy to checkout. Once a choice is made that is!!! Great range.
28 April 2025
Unprompted review
Good selection to choose from
Good selection to choose from.
Good quality material.
Prompt delivery service
6 April 2025
INot good I do not have an email address for Desenio. Please just credit my account.
I am still waiting on my order number 25373520 being delivered, it was ordered three weeks ago. No way of getting in touch with company. HELP
It is now 7th May and I still have not received my order 25373520
5 April 2025
Reply from Desenio
Dear Christina,
Our customer service team has already contacted you via email regarding this matter. Kindly check your inbox and spam folder. We’ll be happy to assist you further, so please don’t hesitate to reach out. Should you encounter any technical issues, you’re welcome to contact us at info@desenio.co.uk.
Warm regards,
DESENIO
Quick delivery but poor quality. We bought a pair of pictures in 100x70. They are very faded and look cheap. Definitely not worth £70. Basically a photocopy!
Quick delivery but poor quality
29 March 2025
Reply from Desenio
Hello,
Thank you for your feedback.
We’re very sorry to hear that you are not satisfied with the quality of the prints you received.
This is definitely not the kind of product experience we aim to deliver. We strive to represent the quality and appearance of our prints on our website as truthfully and accurately as possible. If there is an issue with the print quality, we would like to look into this further.
Our customer service team will contact you shortly by email — we kindly ask you to respond so we can address the situation and find a solution for you. Thank you again for bringing this to our attention.
Have a great day!
Desenio
£9.90 returns 😳I ordered some lovely prints but put 2…
I ordered some lovely prints but put 2 of the same in my basket. I asked straight away if they could amend the order and was told I would need to wait for delivery and return. The return shipping was £9.90 so didn’t return and will not buy from them again as a result.
28 March 2025
Reply from Desenio
Hello,
Thank you for sharing your experience with us.
We completely understand how frustrating this situation must have been for you, and we truly appreciate your feedback.
Please allow us to explain: due to our company policy and the way our order processing system is set up, we are unable to make changes to orders once they have been placed. This is because orders are sent immediately into our preparation process to ensure fast handling and dispatch. Allowing manual changes after placement would unfortunately lead to a higher risk of errors and even more returns, which could result in additional freight costs for our customers.
For this reason, we always kindly urge our customers to carefully review their order before proceeding to checkout to avoid any inconveniences.
We are sincerely sorry for any disappointment caused and appreciate you taking the time to bring this to our attention. Your feedback is very valuable to us as we continue working to improve our service.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Have a great day!
The frames and prints are lovely!!
The frames and prints are lovely,
The delivery went well and I was kept informed.
4 April 2025
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