I'm completely blown away with how amazing my recent experience was with Derna. I was so happy to have been able to find a discontinued pair of Satorisan shoes on their website but I was nervous about... See more
Company replied
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Really fast delivery, kept in touch throughout the order and delivery process which was greatly appreciated. Lovely staff who email to check all is well. They reminded me of the (very expensive) impor... See more
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I was looking for men boots and found this online store with many beautiful products at great prices. I read the other reviews and they were positive. I ordered a pair, had a question regarding the tr... See more
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I have been regularly shopping with Derna for four years regularly and I have had no reason to return anything. The quality of products is always high, shipping is really fast and the service is more... See more
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Company details
About DERNA
Written by the company
Fondato nel 1987 Derna é un gruppo di boutique che propone capi e accessori moda unici e di alta qualitá.
Da oltre 30 anni, Derna coniuga ricerca e tradizione selezionando i migliori designer e artigiani del panorama italiano e internazionale che valorizzano il gusto, i materiali e l'unicitá dei loro prodotti.
La visione di uno stile Made in Italy etico e contemporaneo, da vivere online e nei nostri punti vendita.
Pagamento
Spedizioni
Resi
Note legali
Scopri le nostre ultime novità
Contact info
Vicolo Parrocchia, 4, 37018, Malcesine, Italy
- +39 045 7400 370 / +39 3486914300
- info@derna.it
- derna.it
4.9
Excellent
831 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service ! Very fast delivery and the quality of the product is outstanding. I am very pleased.
4 December 2021
Unprompted review
Reply from DERNA
Hi Tom, thank you very much for your fantastic review on Derna.it! We strive to offer our customers high quality products and it pleases us to know that this is acknowledged.
Best regards,
Giovanni D.F.
customerservice@derna.it
Reply from DERNA
Thank you Nora for your positive review on Derna.it! we are very glad to hear that you are happy with the product.
Best regards,
Giovanni D.F.
customerservice@derna.it
Happy with my new shoes!
Happy with my new shoes!! Exactly like the website. Good customer care and very fast delivery. Derna did it again😊
11 November 2021
Reply from DERNA
Thank you Aad for your positive review on Derna.it! we are glad to hear that the shoes have been delivered quickly.
We remain available for any question.
Best regards,
Giovanni D.F.
customerservice@derna.it
Service was excellent I had my perfect…
Service was excellent I had my perfect shoes delivered within three working days to Ireland . Thank you
4 November 2021
Reply from DERNA
Hi Anne, thank you for your positive review on Derna.it!
We are pleased to know that our couriers can deliver to Ireland so quickly.
Best regards,
Giovanni D.F.
customerservice@derna.it
Couldn’t be more happy with the service…
Couldn’t be more happy with the service and speed of delivery and of course my delightful Moma boots .Will definitely be shopping with Derna in the future.
18 October 2021
Unprompted review
Reply from DERNA
Thank you Sheryll for your kind review about Derna.it!
All orders received from Tuesday to Friday are always sent within the next day.
We remain available for any question.
Best regards,
Giovanni D.F.
customerservice@derna.it
Reply from DERNA
Thank you Rainer for your positive review.
Best regards,
Giovanni D.F.
customerservice@derna.it
Very quick shipping to Germany and…
Very quick shipping to Germany and extremely helpful customer service. This was now my third time that I orderer at DERNA and I am very happy with all the products I purchased.
2 September 2021
Reply from DERNA
Thank you Ivana for your wonderful review!
We are always happy to hear that our customer service can satisfy our customers requests.
Best regards,
Giovanni D.F.
customerservice@derna.it
Reply from DERNA
Thank you Monica for your kind review!
Best regards,
Giovanni D.F.
customerservice@derna.it
Hello,
Hello,
I'm very happy, it's was all excellent ( order, spedizione, qualità)
Thanks for all
20 August 2021
Reply from DERNA
Hello Natalia, thank you very much for your words!
Best regards,
Giovanni D.F.
customerservice@derna.it
Reply from DERNA
Thank you Rungroche for your review!
Best regards,
Giovanni D.F.
customerservice@derna.it
Thak you so much Michela.
9 August 2021
Online order
Great quality products, got two pair of shoes and delivery was super quick! Customer service A+++
3 August 2021
Reply from DERNA
Thank you for your review Alby!
Researching our manufacturers takes a lot of time and dedication, it makes us very proud to see that it is appreciated by customers like you. Our help-line remains always available for any questions : )
Best regards,
Giovanni D.F.
customerservice@derna.it
Reply from DERNA
Thank you very much for your review Walter! regarding shipping, we always strive to send your orders with the first available courier, sometimes the same day otherwise the next one. DHL then assures fast delivery to other continents as well.
Best regards,
Giovanni D.F.
customerservice@derna.it
I have been regularly shopping with…
I have been regularly shopping with Derna for four years regularly and I have had no reason to return anything. The quality of products is always high, shipping is really fast and the service is more than very good. Any questions are answered quickly, friendly and professionally, all possible assistance was provided. The sales staff were brilliant, especially I liked the personal tailored service where I was able to ask to measure the inner sole of a pair of shoes before buying them, for instance. So, I highly recommend this shop. You won't be disappointed.
1 July 2021
Unprompted review
Reply from DERNA
Svetlana this is a golden review! it make us very proud to have customers that can appreciate our efforts, thank you for your words! Our customer service remains available for clearing any question, so that you can always be satisfied and returns when possible can be avoided. Thank you again!
Best,
Giovanni D.F.
customerservice@derna.it
The payment method was an issue.
The payment method was an issue.. causing all confusion..
20 June 2021
Reply from DERNA
Dear Mubarak,
we are sorry to hear that you have encountered problems while ordering. We have been upgrading our systems during the month of June, I'm glad to confirm you that now everything works as it should. Please do not esitate to contact us in case you have any issue in the future.
Best regards,
Giovanni D.F.
customerservice@derna.it
+39 329 143 1779
Great service 😃
18 June 2021
Reply from DERNA
Thank you Daniel!
We give exceptional attention to our customers, if you have any further questions please do not hesitate to contact us!
Best,
Giovanni D.F.
customerservice@derna.it
Super, excelent, thank you.
Thank you very much. Excelent communication. Fast delivery. Beautiful and quality handbag designer Papucei. Very good shop.
15 June 2021
Wonderful customer service!
Wonderful customer service!! Fast delivery and amazing shoes . I’m very happy will most definitely order again.
3 June 2021
Reply from DERNA
Thank you Sigal!
We are posting our offer updates through newsletters, instagram and facebook. Please feel free to subscribe anytime!
Sincerely,
Giovanni D.F.
customerservice@derna.it
Everything ok
13 May 2021
Reply from DERNA
Thank you Giovanna for your positive review!
Best,
Giovanni D.F.
customerservice@derna.it
Very satisfied
The prices are very good even if I had to pay for the delivery. My email were answered very quickly and all these things determined me to order several times. I will check the offers periodically.
6 May 2021
Reply from DERNA
Dear Florentina, we are happy to assist you, taking good care of our customers is our goal. We are posting our offer updates through newsletters, instagram and facebook. Please feel free to subscribe anytime!
Sincerely,
Giovanni D.F.
customerservice@derna.it
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