The prices are very good even if I had to pay for the delivery. My email were answered very quickly and all these things determined me to order several times. I will check the offers periodically.
Company replied
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See what reviewers are saying
Very happy with the service and speed of delivery
Company replied
I've already done a review but once again excellent service from Michela 😃
Company replied
Vero good products. Kindness . All perfect
Company details
About DERNA - Bottega
Written by the company
Fondato nel 1987 Derna é un gruppo di boutique che propone capi e accessori moda unici e di alta qualitá.
Da oltre 30 anni, Derna coniuga ricerca e tradizione selezionando i migliori designer e artigiani del panorama italiano e internazionale che valorizzano il gusto, i materiali e l'unicitá dei loro prodotti.
La visione di uno stile Made in Italy etico e contemporaneo, da vivere online e nei nostri punti vendita.
Pagamento
Spedizioni
Resi
Note legali
Scopri le nostre ultime novità
Contact info
P.za. V. Emanuele 14, 37018, Malcesine, Verona, Italy
- 0039 045 7400039
4.7
Excellent
40 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from DERNA - Bottega
Thank you for your feedback! We’re delighted that you were happy with both our service and the speed of delivery.
Looking forward to welcoming you again on Derna.it!
I've already done a review but once…
I've already done a review but once again excellent service from Michela
😃
19 June 2025
Reply from DERNA - Bottega
Thank you so much for your continued trust and kind words! We're truly glad to hear that Michela was once again able to provide excellent service — we'll make sure to pass along your appreciation. Looking forward to serving you again soon on Derna.it! 😊
Best regards,
Giovanni DF
customerservice@derna.it
Reply from DERNA - Bottega
Thank you for your great feedback on Derna.it! We're thrilled to hear that you were satisfied with the quick delivery and the quality of our products. We strive to provide excellent service and are glad to know we've met your expectations. Looking forward to serving you again soon!
Best regards,
Giovanni D.F.
customerservice@derna.it
Reply from DERNA - Bottega
Thank you, Aleks, for your positive feedback on Derna.it! We're thrilled to hear that you consistently find good deals with us. Looking forward to providing you with more great deals in the future!
Best regards,
Giovanni D.F.
customerservice@derna.it
Website is complicated when buying a…
Website is complicated when buying a gift: repeatedly flags the recipient's address (shipping) as 'invoice address'.
No facility to flag as a gift / option to wrap or send a note.
18 December 2023
Reply from DERNA - Bottega
Dear Linda,
Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for the inconvenience you experienced. We understand how important it is for our platform to be user-friendly and efficient, especially for gift purchases.
We appreciate you bringing the issues to our attention. We want you to know that we are actively working on implementing a gift option feature, as a direct result of your feedback. This enhancement is part of our ongoing commitment to improving our customer experience.
Additionally, we are currently upgrading our website's front end, and we suspect this might have contributed to the difficulties you faced. Our team is working to resolve these issues to ensure a smoother process for all our customers.
We value your input as it helps us to improve and meet the needs of our customers more effectively. Please feel free to reach out to us at customerservice@derna.it or by phone for any further assistance or feedback.
Thank you again for your patience and understanding. We are looking forward to offering you and all our customers a more streamlined and enjoyable shopping experience.
Kind regards,
Giovanni DF
customerservice@derna.it
Cortesia, professionalità e stile
Cortesia, efficienza e professionalità, il TOP.
Complimenti !
21 September 2023
Very good!!!
29 May 2023
Great communication
Great communication. Honest and helpful and a speedy delivery to New Zealand.
20 October 2022
Reply from DERNA - Bottega
Thank you Rungroche for your review!
Best regards,
Giovanni D.F.
customerservice@derna.it
Very satisfied
The prices are very good even if I had to pay for the delivery. My email were answered very quickly and all these things determined me to order several times. I will check the offers periodically.
6 May 2021
Reply from DERNA - Bottega
Dear Florentina, we are happy to assist you, taking good care of our customers is our goal. We are posting our offer updates through newsletters, instagram and facebook. Please feel free to subscribe anytime!
Sincerely,
Giovanni D.F.
customerservice@derna.it
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