Dermatica has genuinely changed my life. I’ve waited until now to review, as described to me on my journey things don’t happen over night. I started my Dermatica journey 6 months ago. I can’t believe... See more
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See what reviewers are saying
I love the quality of the tretinoin formula. I switched from Amazon pharmacy because I felt their tretinoin wasn't doing anything for me. I'm so glad I switched because Dermatica's formula works so we... See more
Terrible customer service. Unresponsive doctors. They also do not give you a heads up before shipping your order so you have no availability to make changes before it’s shipped. You’re better off or... See more
Company replied
Have been using my personal formula with the squalene cleanser, B5 Serum, ceramide cream moisturizer for 6 months and I am happy with the products. My fine wrinkles on my forehead are almost gone. My... See more
Company details
Information provided by various external sources
Expert dermatologists offering clinically proven prescription medicines to combat acne and fight ageing with next day delivery.
Contact info
United Kingdom
- dermatica.com
4.0
Great
2K reviews
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I find the whole Dermatica experience…
I find the whole Dermatica experience to be a scam. Caused severe bad reaction and acne on my face and continued to charge me after I canceled. They did not notify me when they are charging me again and it is such a scam.
24 May 2023
Unprompted review
Reply from Dermatica
Hello Yangee
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this.
I would like to confirm that all charges were taken prior to cancellation and unfortunately there was no mention of side effects on your account otherwise we would ask to review these for you to ensure the treatment is correct and we are still on the same path
When you first start using prescription topical treatment, you may notice your skin becoming red and flaky as you have described. The treatments can also make your skin feel dry and tight as well as give you a burning, itching, or stinging sensation.
If the dryness, peeling, and/or redness are still uncomfortable for you, try applying your moisturizer first, waiting 3-5 minutes for it to absorb, and then apply your topical treatment to your face.
Alternatively, you can minimise any peeling by using the product every other night
Please be advised that with your first treatment you will receive a treatment guide that will explain how to integrate your Dermatica treatment into your routine, this guide will also contain some handy tips to minimise any side effects that you may experience. Every skin and its journey is different. Sometimes dryness, itchiness and redness is a part of the process your skin needs to go through to get the results
I would also like to confirm your next dispatch date is available on your account at all times and you can log in to see this. You can also cancel in 3 easy steps online
A member of our Customer Care team has reached out to support you further with this. We would like to ask that you review this at your convenience.
Take care
the team at Dermatica
I’m rating Dermatica’s customer…
I’m rating Dermatica’s customer service. They are the absolute best. I had a problem And they rushed the answer to me In such quick time…. I’m very impressed and Moira was amazing. 5 stars for the great customer service.
8 May 2023
Unprompted review
Reply from Dermatica
Hello there
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this.
Unfortunately, we have been unable to locate your account details and would ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
Please note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.
If you would like a review please reach out to us as soon as possible so we can review and look at an alternative treatment option for you if required
We are always here to help
Take care
the team at Dermatica
I received my prescription quickly
I received my prescription quickly. The directions in the packaging were far more descriptive than any other telehealth or face to face Derm. I feel like I am embarking on this clear skin journey with full support from the quick & easy to follow directions to the nurse check-ups & the customer service team. I did a lot of research - Nurx , Apostrophe & Curology to name a few. They were expensive & for the most part unresponsive. Dermatica is the best. Acne is embarrassing & I want to know that I have support as I try to improve my skin. Dermatica gets it. Their communication isn’t over the top bombardment with information or too little (here is you prescription expect another in 3months). Dermatica is exactly what I am looking for in a dermatologist.
3 May 2023
Unprompted review
My face is on fire and no one from…
My face is on fire and no one from customer services have got back to me yet. It’s come up all red and was stinging immediately. Washed it off and used plain moisturiser and the next day still stings but more like sunburn today.
To add after your response NO ONE has reached out to me at all. I’m fuming and I am not stupid I read all of the advice before using the product. Look at the pictures I sent in of my swollen red face. Funny how you get back to me on a review before anyone reaches out for advice! Ruined my skin after one use!
27 April 2023
Unprompted review
Reply from Dermatica
Hello Jessica
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this.
When you first start using prescription topical treatment, you may notice your skin becoming red and flaky as you have described. The treatments can also make your skin feel dry and tight as well as give you a burning, itching, or stinging sensation.
If the dryness, peeling, and/or redness are still uncomfortable for you, try applying your moisturizer first, waiting 3-5 minutes for it to absorb, and then apply your topical treatment to your face.
Alternatively, you can minimise any peeling by using the product every other night
Please be advised that with your first treatment you will receive a treatment guide that will explain how to integrate your Dermatica treatment into your routine, this guide will also contain some handy tips to minimise any side effects that you may experience. Every skin and its journey is different. Sometimes dryness, itchiness and redness is a part of the process your skin needs to go through to get the results
After reviewing the account it appears a reply was sent which explained how to handle regular side effects however mentioned if you wanted further help to reply to the email so we could help you further
A member of our Clinical team has reached out to support you further with this. We would like to ask that you review this at your convenience.
We are always here to help
Take care
The team at Dermatica
The service is amazing thank you so…
The service is amazing thank you so much for your help, and I do love the products
26 April 2023
Unprompted review
Product came in a timely manner and my…
Product came in a timely manner and my questions were promptly and personally answered. I haven’t had any negative side effects from usage yet so I’m hoping as the strengths increase I will see more radical improvement in my skin. There are results at just 2 months but they are very subtle.
12 February 2023
I have had a pleasant experience
I have had a pleasant experience. I am happy they follow up to see how I was doing with the treatment. Great formula was also provided and I had no adverse side effects. I totally recommend them.
8 April 2023
Unprompted review
Reply from Dermatica
Hello there
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
My skin looks better after a week
My skin just looks better. I must have had a bad morning when I took my initial pictures. I’m taking my pictures in the same light about the same time and no make-up. My skin looks fresher. I really have not had many side effects. Maybe a little tingle when I first put my medication on in the evening, and perhaps a little dryness. Also, they have me .015 for the first round. My next prescription will be .025. It does seem to be working.
25 March 2023
Unprompted review
Reply from Dermatica
Hello Jennifer
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Was skeptical after using curology but…
Was skeptical after using curology but I’m happy with result I’m seeing
18 January 2023
Reply from Dermatica
Hello Alexus
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to continuing to support you to achieve your skin goals!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Love the product and helpful customer…
Love the product and helpful customer service!
9 March 2023
Unprompted review
Reply from Dermatica
Hello Madison
Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Defective Dispenser Resolution!
I recently received a dispenser of product that did not want to pump! The Customer Care team replied to me almost immediately with a suggestion to try to get it working. Although I was not able to get it working, the team was able to refund my payment for the month to reimburse me for the defective dispenser. I really appreciated their quick response and resolution to this issue! Thank you!
10 March 2023
Unprompted review
So disappointed with Dermatica lack of…
So disappointed with Dermatica lack of customer care. I was a customer for two years and when the dermatologist changed my formula to something I had a reaction to when I first started, I asked to change the script. They don’t even bother to look in your history when changing prescriptions! No response for over 8 days after 3 emails. Did they get bought out or something?
I do not recommend, stick with real dermatology services where they do monitor your history AND EMAIL YOU BACK!
9 March 2023
Unprompted review
Reply from Dermatica
Hello Ryan
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this.
Unfortunately, we have been unable to locate your account details and would ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
The service is run by our multidisciplinary team which encompasses consultant dermatologists, pharmacists specializing in dermatology, GPs, clinical researchers, and formulation scientists. We use technology to achieve something which is not possible in the traditional clinic. We formulate your treatment specifically for you in our lab. As your skin changes, so does your treatment. Your account is reviewed before any treatment changes are made however we apologise if something has been missed in this case
Whilst we aim to respond promptly, we can occasionally experience delays during our busy periods- our team is available to chat to over the phone 8am - 10pm, Monday - Sunday and via messaging service 8am- 8pm. Outside of these hours you can submit a query on our website
We would like to ask you to reach out to us at your earliest convenience so we can resolve this without further delay for you
we are always here to help
take care
the team at Dermatica
Dermatica never followed up my request for a phone call…
I called to speak to ask a customer service rep to please have the medical personnel call me so I could discuss my lack of results using the medication prescribed by Dr Stephen Powell. I have not received a call . I would like to discontinue receiving any further products from Dermatica- effective now.
10 February 2023
Reply from Dermatica
Hello Karen
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this.
We would like to reassure you that our team are always available and happy to discuss your consultation in further detail, in order to ensure that you can advise us of your skin concerns and pinpoint any areas of concern to us. You can reach out to us via phone, Live chat or email through the contact form on our website: https://bit.ly/dmtcahelp.
We are sorry if your expectations were not met at this time however a member of the team has now reached out to discuss this further - a voicemail has also been left for you if you could please let us know the best time for a clinician to call you
If you need further support please do get in touch
We are always here to help
Take care
the team at Dermatica
Skin getting a little better
22 February 2023
This time it was not useful for me my…
This time it was not useful for me my my pigmentation looks clearly 😔
21 February 2023
Reply from Dermatica
Hello Zarmina
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!
Please note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp where we can forward you to the clinical team if you would like a review
We are always here to help!
Take care
the team at Dermatica
Well
Well! I must say that at first I hesitan a lot to use this product and I thought it was one of many on the market but I am very grateful for having made the decision to use it, the spots on my face have improved by 80%, I only have words of gratitude for Dermatica. Just 3 months
17 February 2023
Unprompted review
Dermatica is the BEST
Dermatica is one, if not the, most customer oriented service I have ever had the pleasure of communicating with. Their prescription services are top of the line, the product is the best and I truly look forward to being a customer/client of their's for a long time to come. Thank you, Dermatica!
10 February 2023
Unprompted review
DERMATICA is an awesome Company
I am extremely impressed with the customer service at Dermatica. If every company would be that professional and easy to deal with, we would live in a better world. Thank you Dermatica!!
10 February 2023
Unprompted review
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