Dermatica has genuinely changed my life. I’ve waited until now to review, as described to me on my journey things don’t happen over night. I started my Dermatica journey 6 months ago. I can’t believe... See more
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See what reviewers are saying
I love the quality of the tretinoin formula. I switched from Amazon pharmacy because I felt their tretinoin wasn't doing anything for me. I'm so glad I switched because Dermatica's formula works so we... See more
Terrible customer service. Unresponsive doctors. They also do not give you a heads up before shipping your order so you have no availability to make changes before it’s shipped. You’re better off or... See more
Company replied
Have been using my personal formula with the squalene cleanser, B5 Serum, ceramide cream moisturizer for 6 months and I am happy with the products. My fine wrinkles on my forehead are almost gone. My... See more
Company details
Information provided by various external sources
Expert dermatologists offering clinically proven prescription medicines to combat acne and fight ageing with next day delivery.
Contact info
United Kingdom
- dermatica.com
4.0
Great
2K reviews
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I feel like they took the time to review my chart and I am waiting for my order to arrive
14 October 2022
Really like that I was given an idea of…
Really like that I was given an idea of what was going to be in my formula and given the chance to give my opinion on it. Process seemed simple and quick.
15 October 2022
Quick and easy
The quiz was quick and easy to answer, and I received an email with my prescription fairly quickly afterward.
13 October 2022
I appreciate the personal service and…
I appreciate the personal service and evaluation of my skincare needs.
13 October 2022
I found the consultation very…
I found the consultation very thoughtful. It had questions to find the perfect formula for my problems. There was a space to tell my thoughts too. Best of all free!!
13 October 2022
Excellent ,very professional service.
12 October 2022
Unknown disclosure of product availability until AFTER purchase of a supposed 1 month trial.
I didn’t know that the product is “individually formulated.”
I do not want to set up an automatic subscription.
9 October 2022
Surprisingly fast and taylored to me…
The consultation results were surprisingly fast! I believe the products recommended will definitely target my target areas. I also appreciate receiving an email regarding my notes of concern based on my continuous and previous treatment. I am also happy I was not prescribed antibiotics
8 October 2022
Was very simple easy questions and…
Was very simple easy questions and asked the formula I would like to have prescribed
8 October 2022
Super easy experience
Super easy experience, nice step by step process. Turn around with my results was VERY fast.
6 October 2022
Easy and straightforward consultation
Easy and straightforward consultation. Didn't have any questions myself but they offered plenty of opportunities to ask questions during the process. Just answered some questions about my skin concerns then took some pictures and simple as that. Formula arrived in a week and they had instructions on how to use it so i was not left in the dark.
19 September 2022
So far everything great
So far everything great. A few questions, some pictures and done. Quick and easy
Looking forward to receiving my formula
7 October 2022
Very easy experience
I really liked my experience. It was easy. I informed the doctor of my concerns and sent pictures and they came up with a specific plan for me with out a big cost upfront.
5 October 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I don’t understand what I am getting in…
I don’t understand what I am getting in the mail. This is confusing
3 October 2022
Reply from Dermatica
Hello Zoe
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!
I can see your consultation was completed, this was then reviewed by the dermatology team and a treatment was dispatched for you.
A member of our Customer Care team has reached out to you to ensure that we can resolve this without further delay for you and offer you some further guidance. We would like to ask that you review this at your convenience.
We are always here to help
Take care
The team at Dermatica
Easiest consult ever
Easiest consult ever!
I answered the questions, sent in photos of my skin and that’s it! A custom formula was created for me. I can’t wait to begin my journey to better skin!
3 October 2022
Very easy and simple to follow!
3 October 2022
The consultation process is super easy
The consultation process is super easy. The service and delivery was faster than I expected. I believe it was 4 or 5 days afterwards that the product was delivered, which shocked me. Also, the creams being combined for me into one easy step was also nice, and it is affordable. The only problem for myself personally is that I can fill the prescriptions myself for the two individual creams that were in my custom formula. Although the pricing of the creams combined comes to $60, they last a long time, and they are a stronger strength percentage wise than what was included in my custom formula which makes it more effective.
30 September 2022
Easy to follow steps and really informative
Really easy and informative! They explain you how to use the product and what to expect! Until now 5 starts from me
27 September 2022
Didn’t get my full order
Didn’t get my full order, but it has been corrected. New order on the way! Love dermatica!
26 September 2022
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