Firstly, the product came after 22 days, i used it and it reacted to my sensitive skin. So i wont be able to use it. Secondly, i was charged and it was automatically reordered today the same date I bo... See more
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Review summary
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Initially I was disappointed with the product and tried contacting the seller but received no response. After leaving negative feedback, the seller then got in touch and issued a full refund. Wh... See more
Company replied
I should have read the reviews in trust pilot before buying. I ordered two sticks of Derma Muse in the hope to find a product that looks natural. I tried it a few times and every time I looked like... See more
Company replied
I tried it, but did not change color as much as I would like. Probably it didn’t fit to my skin. I wrote to the company and thank God they accepted a refund. They were very polite and in two days I go... See more
Company replied
3.1
Average
225 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
April was amazing with helping me the…
April was amazing with helping me the past several days!!! So kind and helpful 😊
8 April 2026
Unprompted review
Responsive and helpful customer support
I appreciate that customer support is very responsive via email, and it only takes one time to get a result. I believe my issue was resolved, but will need to wait on the courier. It helps that the communications are clear, detailed, and friendly but not infantalizing.
8 April 2026
Unprompted review
Customer service is awesome!!
Customer service is awesome!!! They answered my email immediately and were friendly and helpful. 🥰
6 April 2026
Unprompted review
Amazing customer service
Amazing customer service! Responded immediately and positively. I needed a refund and they were great to deal with.
6 April 2026
Unprompted review
I was skeptic about the foundation…
I ordered the foundation stick natural colour. Unfortunately it didn’t match my skin colour and didn’t “change or adapt” as it says in the description.
Also it felt too “cakey” and heavy on my skin.
I guess it’s not for me.
After reading my colpaints the team was very helpful and issued a full refund.
Communication was quick and efficient.
6 April 2026
Unprompted review
Reply from Derma Muse
Hello Davide, thank you for sharing your detailed experience with the Derma Muse™ Korean Color-Changing Foundation Stick. We are genuinely concerned by what you've described, and we want to address each of your points transparently.
Please email us again at support@dermamuse.co with your order details and reference this Trustpilot review. We will flag your case for immediate attention. If you do not receive a prompt response, please message us directly through Trustpilot with your order information, and we will escalate internally.
We sincerely apologize for the awful experience you've had, from the product to the packaging to our silence. We are committed to making this right.
Does not blend in, stays white
I should have read the reviews in trust pilot before buying. I ordered two sticks of Derma Muse in the hope to find a product that looks natural. I tried it a few times and every time I looked like a ghost as the product, even after much blending, simply stayed on white. In addition, I think it is not customer friendly to automatically have the subscription checkbox ticked. I am glad I noticed straight away and cancelled it before being charged, but it left me with a bitter taste for having to do that. I had also wondered if my cancelling would affect my original order. Not a feeling you'd want to leave a customer with.
Reviewing my rating because customer service was very helpful in getting my refund, very collaborative and helpful.
6 April 2026
Unprompted review
Reply from Derma Muse
Hello U B, thank you for sharing your honest feedback about the Derma Muse™ Korean Color-Changing Foundation Stick. We're genuinely sorry to hear that the product did not work for you and that your experience left you with a bitter taste.
Regarding the product:
You ordered two sticks hoping for a natural look, but instead, even after much blending, the product stayed white and left you looking like a ghost. This is not how our foundation is supposed to perform, and we completely understand your disappointment.
Regarding the subscription checkbox:
You are correct that the "Monthly Refills" checkbox appears at checkout. We hear your feedback that having it ticked by default is not customer-friendly. You should not have to worry about whether canceling a subscription will affect your original order, and we apologize for the anxiety this caused.
What we will do:
Under our 30-day money-back guarantee, you are entitled to a full refund for products that did not meet your expectations. Please email us at support@dermamuse.co with your order details and reference this Trustpilot review. Our team will prioritize your case and ensure your refund is processed promptly.
We also want you to know that we are reviewing our checkout process based on feedback like yours. Making the subscription option opt-in (unchecked by default) is something we are actively considering to prevent this frustration for future customers.
We appreciate you giving our product a try and apologize for the disappointment this has caused.
SCAM COMPANY
SCAM COMPANY
I found this to be a terrible product when I purchased it in February. I contacted the company and they offered me a 40% refund, which I accepted, but am yet to receive.
Since then in March and April they have sent me more product, which I throw away and they have taken money on my credit card without permission.
SCAM SCAM SCAM SCAM SCAM SCAM
Update: the company were very swift to respond to my negative review asking me to email their customer service manager, which I did immediately. To date I have received zero response from them or received my money back.
6 April 2026
Unprompted review
Reply from Derma Muse
Hello Kelly, thank you for bringing this to our attention. We are deeply concerned by what you have described, and we want to address each issue directly and transparently.
Please email us immediately at support@dermamuse.co with your order details and reference this Trustpilot review. Our customer service manager will personally oversee your case.
Regarding your "SCAM" warning:
We understand why you feel this way. Being charged without permission, receiving products you did not order, and not receiving a promised refund are all signs of a company failing its customers. We apologize sincerely and are committed to making this right.
We appreciate you sharing your experience and giving us the opportunity to resolve these issues.
-- we have messaged you 12 days ago (Wed, 8 Apr 2026 at 4:40 PM) to this email kelly@ladynoble.ae with the CS Agent Chloe. Did you not receive our email?
Mila - Derma Muse Support Team
Mila, who's on the Derma Muse Support Team, was extremely helpful and responded really quickly to my email.
2 April 2026
Unprompted review
I had a fantastic experience as a…
I had a fantastic experience as a customer. From start to finish, everything was handled with professionalism, efficiency, and genuine care. I especially want to highlight April—her support was outstanding. She was responsive, attentive, and went above and beyond to ensure everything was smooth and stress-free. It’s rare to come across such dedication and customer focus these days. Thanks to April, I feel confident choosing this company again and would gladly recommend their services to others.
2 April 2026
Unprompted review
Dermamuse is garbage!
I wanted to try Dermamuse as an alternative to DRMTLGY Universal Tinted Moisturizer, which I love. Dermamuse unfortunately goes on white and stays white… It does not adapt to your skin tone like they claim. It looked like I had sunscreen smeared all over my face even after I blended it. Don’t waste your money on this comically bad product, it’s total garbage.
Update April 12 2026: Dermamuse just billed me out of the blue. I did not order anything or sign up for a subscription. I’m reaching out to their support but this is so annoying!!!
1 April 2026
Unprompted review
Reply from Derma Muse
Hello Audrey Sapunarich, thank you for sharing your experience with the Derma Muse™ Korean Color-Changing Foundation Stick. We're genuinely sorry to hear that it did not work for you, especially as you were hoping to find a good alternative to a product you already love.
Regarding the product:
You found that our foundation went on white, stayed white, and did not adapt to your skin tone as claimed—leaving you looking like you had sunscreen smeared all over your face, even after blending. This is not how our foundation is supposed to perform, and we completely understand why you would be disappointed and frustrated.
Regarding your comparison:
We appreciate you sharing that you were looking for an alternative to DRMTLGY Universal Tinted Moisturizer, which you love. It's helpful for us and for other customers to understand what you were hoping for and how our product fell short.
Under our 30-day money-back guarantee, you are entitled to a full refund for products that do not meet your expectations. Please email us at support@dermamuse.co with your order details and reference this Trustpilot review. Our team will prioritize your case and ensure your refund is processed promptly.
We appreciate you giving our product a try and apologize for the disappointment this has caused.
-- We have emailed you last April 3rd. Please check your inbox and send us your reply.
Great customer service
Very quick reply, very helpful and friendly customer service by April. Can recommend.
Quick shipment as well.
2 April 2026
Unprompted review
The product did not meet expectations
The foundation does not adapt to the skin tone. I ordered foundation sticks to light and normal skin tone, but neither of them adapted to my skin. They merely made my skin white like a clown's. There was basically no difference between the light and normal sticks.
The foundation is thick and greasy like some pharmacy cream. It is difficult to spread it evenly and difficult to clean it off my face. Considering this, I strongly doubt that it lets the skin breathe and that it is advisable to use it as a daily foundation.
I made a complaint to the company and after a couple of emails, they offered a full-refund.
30 March 2026
Unprompted review
Reply from Derma Muse
Hello Holló-Csíki Ágnes, thank you for sharing such a detailed account of your experience with the Derma Muse™ Korean Color-Changing Foundation Stick. We are genuinely concerned by what you've described, and we want to address each of your points directly and transparently.
Regarding the product:
You ordered sticks for light and normal skin tones, and neither adapted to your skin—both left you looking white, like a clown's, with no noticeable difference between the two shades. You also found the foundation thick, greasy, difficult to spread, and difficult to remove. This is not how our foundation is supposed to perform, and we understand completely why you would doubt that it lets skin breathe or is suitable for daily use.
What we will do now:
Please email us at support@dermamuse.co with your order details and reference this Trustpilot review.
We apologize sincerely for the frustration, the false advertisement you experienced, and the way our team handled your complaint. We will investigate why this happened and retrain our staff to honor the guarantee as written.
I was skeptic about this makeup
I was skeptic about this makeup. I ordered the neutral but it didn’t blend it kept me ghost white. I emailed and let them know and sent pictures and they were willing to send me the dark instead. I tried the dark and it blended wonderfully. I honestly love it. It doesn’t go on thick or even feel thick when on. Mila was very helpful and I very much appreciated their help to get me the right shade
31 March 2026
Unprompted review
I had such a great experience with customer service!
I had such a great experience with April, one of your customer service employees. I had bought the product, and it just didn't work for me. Some time later, I got an email about my next shipment, which I wasn't certain why it was being shipped to me again. I wrote to customer service and I got an answer back from from April right away. She wrote and told me not to worry about a thing and she would take care of getting it canceled. It was done so quickly, and kindly. This was the best customer service that I have EVER had with a company. Thank you again April, for your genuine concern. All companies should hire people like April!!
Thank you,
Rebecca Gardner
27 March 2026
Unprompted review
Purchased this on 3/5/2026 today is…
Purchased this on 3/5/2026 today is 3/31/2026 I have never received the order and when I went to look at tracking info it says NO ORDER FOUND. I will never purchase off TikTok shop, shop, Klarna any of them because they are Korean owned. They will rob you with no issues then try to use your card info later down the road..
31 March 2026
Unprompted review
Reply from Derma Muse
Hello Jennifer, thank you for sharing your experience. We are genuinely concerned to read that you placed your order on March 5th and as of March 31st have not received it—and that when you attempted to track your order, the system showed "NO ORDER FOUND."
Regarding your order:
This is not the experience we want for any customer. Not receiving your order after nearly a month, combined with tracking information not displaying correctly, is unacceptable. We want to investigate what happened with your order immediately.
Regarding your concerns:
We also hear your frustration about purchasing through third-party platforms and the fear of payment information being misused. We want to assure you that Derma Muse does not engage in any unauthorized use of customer payment information. However, we completely understand why your experience has left you feeling this way.
Please email us directly at support@dermamuse.co with your order details and reference this Trustpilot review. Our team will prioritize your case and:
- Locate your order or confirm its status.
- Process a full refund if your order cannot be delivered.
- Ensure no further charges are made to your account.
We apologize for the frustration this has caused and appreciate you bringing this to our attention.
This does not blend
This does not blend, it just stays white and chalky on my skin. Ordered two different colors, both of them are not blending.
The advertising on social media is a lie, and now I dont trust any beauty products out there.
31 March 2026
Unprompted review
Reply from Derma Muse
Hello Dina, thank you for sharing your experience with the Derma Muse™ Korean Color-Changing Foundation Stick. We are truly sorry to hear that both shades you ordered failed to blend, remaining white and chalky on your skin instead of adapting as advertised.
Regarding the product:
Our foundation is designed with Adaptive Pigment Technology to blend seamlessly into your skin tone. When it stays white and chalky—across two different shades—this indicates the product is not working as intended. We completely understand your frustration, especially after seeing social media advertising that promised a different result.
Regarding your trust:
We hear you. When a product fails to deliver on its promises, it can shake your confidence not just in that brand, but in beauty products overall. We are genuinely sorry that your experience with our product has left you feeling this way. That is never the outcome we want for any customer.
Please email us at support@dermamuse.co with your order details and reference this Trustpilot review. Our team will prioritize your case and ensure your refund is processed promptly.
We appreciate you giving our product a try and sincerely apologize for the disappointment and loss of trust this has caused.
Mila was so helpful
Mila was so helpful - she was quick to respond and resolve the issue. Thank you
27 March 2026
Unprompted review
I haven’t used it much yet
I haven’t used it much yet, so I don’t have much feedback. However, when an issue arose, the company handled it quickly.
30 March 2026
Unprompted review
Í strongly advise not to buy this…
Í strongly advise not to buy this product. I ordered 2 sticks and I got them about a month later. I did not ask for a subscribtion. My credidcard has been charged twice, the second time exactly one month after my first payment.
They say it will blend into your skin and change color to match yours. I am blond with fair skin and I ordered the natural color, not the fairest one. Yet it is chalky white on my skin and sits on top of it instead of blending into it. its horrible and I will not continue using it. I am hoping to get a refund and a cancelation on this forced subscribtion .
27 March 2026
Unprompted review
Reply from Derma Muse
Hello Helena, thank you for sharing your experience with the Derma Muse™ Korean Color-Changing Foundation Stick. We are genuinely concerned by what you've described, and we want to address each issue directly.
Regarding the subscription charges:
You should never be charged for a subscription you did not knowingly agree to. When adding products to your cart, there is a checkbox for "Monthly Refills" that appears at checkout. If this box is checked—whether intentionally or accidentally—it enrolls the customer in our subscription program. However, we understand that this can be overlooked, and being charged a second time without expecting it is unacceptable. We will ensure your subscription is canceled immediately.
Regarding the product:
The foundation is designed with Adaptive Pigment Technology to blend seamlessly into your skin tone. You mentioned being blonde with fair skin and ordering the Natural shade, yet the product remained chalky white and sat on top of your skin instead of blending in. This is not how the product should perform, and we understand why you would be disappointed and unwilling to continue using it.
Please email us directly at support@dermamuse.co with your order details and reference this Trustpilot review. Our team will prioritize your case.
We apologize for the frustration this has caused and appreciate you bringing these issues to our attention.
--UPDATE: please respond to our email helena0102@icloud.com. Thank you!
Don’t buy…
First, it took about a month to receive it and second, the product didn’t change colors at all and it made my face just look white so it didn’t blend into anything. It actually made my face extremely dry as well so I basically just put it on to try and immediately took it off. Bought two but will most likely never touch them again unfortunately.
16 March 2026
Unprompted review
Reply from Derma Muse
Hello Jackie, thank you for sharing your experience with the Derma Muse™ Korean Color-Changing Foundation Stick. We're genuinely sorry to hear that the product did not work as promised and that your experience was so disappointing from start to finish.
Regarding shipping:
A one-month delivery time is longer than our standard shipping window, and we understand how frustrating it is to wait that long for a product that ultimately did not perform.
Regarding the product:
The foundation is designed with Adaptive Pigment Technology to blend seamlessly into your skin tone. When it remains white, does not blend, and leaves your skin feeling dry, this indicates it is not working as intended. The result you described—white, dry, and immediately needing to be removed—is not the experience we want any customer to have.
Please email us at support@dermamuse.co with your order details and reference this Trustpilot review. Our team will prioritize your case and ensure your refund is processed promptly.
We appreciate you giving our product a try and sincerely apologize for the frustration this has caused.
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