Derila Pillow Reviews 41,229

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 22,859 reviews, reviewers had a great experience with this company. Customers frequently highlight the user experience as very positive, noting that the website is easy to navigate and understand, making the ordering process straightforward and efficient. Many people appreciate the clear communication and notifications regarding tracking and order information. However, some people were dissatisfied with the product and order process. Some reviewers mentioned that the product quality was not as expected, with issues like pillows falling apart or not providing the anticipated comfort. Others found the ordering process confusing due to numerous upsell attempts and a lack of clarity regarding additional items like pillowcases, leading to unexpected purchases or missing items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the pillows, noting improved... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the pillows as comfortable, supportive, and... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

User experience

People report positive experiences with the user experience. Customers found the website easy to navigate and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One reason this experience was a good one is because every step was made plain and clear to follow and understand until the end. However, it would be better to offer the last five items for the pillo... See more

Company replied

Rated 4 out of 5 stars

Great info, but give the add-on offers once the pillow has been purchased all at once and allow to choose instead of how its currently being offered as I feel like I may have chosen incorrectly now. D... See more

Company replied

Rated 4 out of 5 stars

Before buying it I checked whether this was a scam as there are too many dodgy ads on Facebook! I was delighted with the good communication and notications on tracking. My pillows arrived on time as a... See more

Company replied

Rated 4 out of 5 stars

I have central sleep apnea, and find it difficult to get to sleep with my sleeping equipment and buried in multiple pillows. This single pillow and about a 3° incline to my adjustable bed has made my... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Household Goods Wholesaler

About Derila Pillow

Written by the company

EXPERIENCE TRULY LUXURIOUS AND RESTFUL SLEEP

Whether it's neck and back pain in the morning, snoring, or just poor quality sleep, Derila is the bedroom upgrade that helped thousands reclaim and uplift their night time rest. Derila is designed to adapt to your body’s natural shape, offering the perfect support for a deep, restful sleep.

Derila’s ergonomic design adapts to your body for personalized comfort, providing restful sleep. With advanced memory foam, it contours to your neck and spine, promoting proper alignment and reducing pressure points. No matter your sleep position, Derila ensures optimal support, helping you wake up refreshed.


Great For All Sleeping Positions

Neck & Head Alignment

Helps With Snoring

CertiPUR Certified Memory
Foam Tech


DESIGNED FOR UNINTERRUPTED SLEEP

Tired of rolling from side to side on that old shattered pillow the whole night? Exhausted from a stiff neck that keeps you awake till sunrise? Derila helps your body relax, brings unmatched comfort and peaceful sleep that lasts the whole night.


ONE OF A KIND

Derila is the culmination of years of development to create one of the most technically advanced ergonomic memory foam pillows on the market. However, all masterpieces have their cheap imitations. Get the genuine Derila Pillow on their official website.

GET THE ORIGINAL DERILA HERE

Useful Links

Shop Derila Now Track Your Order FAQ Contact Us

Contact info

4.0

Great

TrustScore 4 out of 5

41K reviews

5-star
4-star
3-star
2-star
1-star

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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Can i get the pillow before im forced…

Can i get the pillow before im forced to review? All of the extra offers during checkout was annoying.

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Joshua,

Thank you for taking the time to provide your feedback. We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Most comfortable pillow ever!

I love my anti-snoring Derila Pillow. I'm not snore free just yet, but the pillow is the most comfortable pillow I've ever had.

18 July 2025
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for sharing your positive experience with us on Trustpilot. We're delighted to hear that you find the Derila Pillow to be the most comfortable you've ever had. We appreciate your feedback and are glad to know it's making a difference in your sleep experience.

Wishing you many restful nights ahead!

Derila Support Team

Rated 5 out of 5 stars

Great service comfy pillow

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Patrick Bevier,

Thank you for taking the time to provide your feedback.

We're delighted to hear that you're pleased with our service and find the Derila pillow comfy. Your satisfaction is important to us, and your kind words mean a lot.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Ease in ordering & positive feedback…

Ease in ordering & positive feedback from previous customers. PayPal payment process was a bit tedious

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Thomas Ryan,

Thank you for taking the time to provide your feedback.

We appreciate your positive remarks about the ordering process and the feedback from our previous customers. We acknowledge your comment about the PayPal payment process being a bit tedious and appreciate your input. We are always looking to improve our services.

Thank you for choosing Derila, and we wish you a great day!

Derila Support Team

Rated 5 out of 5 stars

Easy

Easy, clear descriptions of all products available. I have bought your pillows before and love them!!

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Colleen Mah,

Thank you for sharing your positive experience with us and for your continued support of our products. We're delighted to hear that you love our pillows and found the product descriptions easy and clear. Your feedback is greatly appreciated. Wishing you a wonderful day!

Derila Support Team

Rated 4 out of 5 stars

Fits just right!

Very supportive and my head just seems to fit in the groove with ease when I turn in my sleep from back to sides. At first I thought it looked too small but I think it is just right! Happy with my purchase though I have seen cheaper models.

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for sharing your positive experience with us. We're thrilled to hear that our product is providing the support you need and that you're happy with your purchase. We appreciate your feedback regarding the pricing and will certainly take it into consideration.

Wishing you continued comfort and support.

Best regards,
Derila Support Team

Rated 5 out of 5 stars

Very simple quick and easy to read

Very simple quick and easy to read, decide and order.

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Kenneth,

Thank you for taking the time to provide your feedback. We're delighted to hear that you found the process simple, quick, and easy. Your satisfaction is our priority. Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Good experience

Easy ordering

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Julee,

Thank you for taking the time to provide your feedback.

We sincerely appreciate your positive review and are thrilled to hear that you found the ordering process easy. Your satisfaction is very important to us, and we are pleased to have met your expectations.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 4 out of 5 stars

I slept better.

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Carole,

Thank you for taking the time to share your feedback. We are pleased to hear that you slept better. Your satisfaction is important to us, and we truly appreciate your support.

Wishing you continued restful nights!

Derila Support Team

Rated 4 out of 5 stars

I don't like being asked if I want to…

I don't like being asked if I want to purchase multiple products before checking out.

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Nicole,

Thank you for taking the time to provide your feedback.

We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to address your concern as quickly as possible.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 4 out of 5 stars

Easy to use and follow

Easy to use and follow. Too many extras.

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Leslie Hardy,

Thank you for taking the time to provide your feedback.

We appreciate your kind words and are glad that you found our product easy to use. We understand that the extras may be overwhelming, and we have noted your comments. Our team is constantly working to enhance the customer experience.

Thank you for choosing Derila, and we wish you a pleasant day ahead!

Derila Support Team

Rated 1 out of 5 stars

I bought two Ergo pillows

I bought two Ergo pillows, which are excellent, but when I went online to purchase a third one, they sent me a shrink-wrapped pillow, not the butterfly pillow I expected.
Four e-mails to their service centre were bounced as unobtainable.
Today, I rang their services, only to be told that as I had opened the parcel, refunds were also unobtainable. How was I to discover that it was the wrong pillow, without opening it?
DON'T BUY FROM DERILA. THEIR AFTER-SALES HELP IS ZERO!

9 April 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Carole,

We're sorry to hear about the issues you've encountered with your recent order. This is certainly not the experience we want for our customers.

We have already sent you a request for order details through Trustpilot. However, if you have not received it, please update your review or contact us via the contact form at https://derila.com/contact-2.

To access and verify your order, we need the following information:
- Email address used to place the order
- Order number

Thank you for helping us grow and learn.

Derila Support Team

Rated 4 out of 5 stars

Ease of ordering

Ease of ordering

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Venkatramana Gosavi,

Thank you for taking the time to provide your feedback.

We sincerely appreciate your positive remarks regarding the ease of ordering. If you have any further feedback or need assistance, please let us know.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

good shopping

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi,

Thank you for taking the time to leave a review.

We are delighted to hear that you had a good shopping experience with us. Your feedback is greatly appreciated, and we're thrilled that you enjoyed your time with Derila.

Wishing you a wonderful day!

Derila Support Team

Rated 4 out of 5 stars

Fast easy and convenient.

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Bill,

Thank you for taking the time to provide your feedback.

We're glad to hear that your experience was fast, easy, and convenient. We truly appreciate your feedback and support.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 3 out of 5 stars

To much up selling

To much up selling

9 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Elissa Karter,

Thank you for taking the time to provide your feedback. We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Easy walk through purchase.

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Collin Ross,

Thank you for taking the time to provide your feedback.

We're delighted to hear that your purchase experience was smooth and easy. Your positive feedback is greatly appreciated.

Thank you for choosing Derila, and we wish you a pleasant day!

Derila Support Team

Rated 5 out of 5 stars

Easy online purchase

Easy online purchase

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Liana,

Thank you for leaving a 5-star review on Trustpilot. We're delighted to hear that you found the online purchase process easy. Your feedback is greatly appreciated.

Wishing you a wonderful day!

Derila Support Team

Rated 4 out of 5 stars

Ease of ordering

Annoying list of special offers which were only got out of by seeing the small print underneath the offer blue bar!

9 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Phil Brown,

Thank you for taking the time to provide your feedback.

We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 4 out of 5 stars

Easy to follow.

9 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Cynthia,

Thank you for taking the time to provide your feedback.

We truly appreciate your thoughts and are pleased to hear that you found our process easy to follow. Your feedback is valuable to us and helps us improve our service for everyone.

Wishing you a pleasant day ahead!

Derila Support Team

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