Depot Luxury Ltd Reviews 

28
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Highly responsive, friendly, professional service. Even guided me into not spending more than was necessary by advising me with a genuine opinion. My item arrived promptly. Just received today, but... See more

Company replied

Rated 5 out of 5 stars

Delighted with my purchase !!! Exactly as described - the quality of the diamonds are superb.Pictures didn't do the diamonds justice!! - clear and sparkling and of good size. Good quantity of gold in... See more

Rated 1 out of 5 stars

So disappointed, 1. Contact: Pre buy - quick reply, post buy - no reply. 2. Item description: Website - Condition: Excellent, JLC Box, Booklets, Warranty, Authenticity Card & Pin Tool IRL: Cond... See more

Rated 5 out of 5 stars

I am thoroughly pleased with the excellent service provided by Depot Luxury. My Gold Rolex watch not only met but exceeded my expectations. The small business atmosphere, coupled with fair pricing and... See more

Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

WELCOME TO DEPOT LUXURY LTD. ONLINE SHOP Depot Luxury Ltd. specialises in Second Hand top Brand Watches and Fine Jewellery. We offer our own stock as well as items we sell on commission from private customers or dealers. More information and advice about selling your items can be found contacting our Customer service or in our direct online chat. Contact us 24/7 by email or during office hours by phone. We sell and buy from trade as well as direct online customers. All mayor credit cards are welcome online in our website.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

28 reviews

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4.5

All reviews

(28)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

So disappointed,

So disappointed,
1. Contact: Pre buy - quick reply, post buy - no reply.
2. Item description: Website - Condition: Excellent, JLC Box, Booklets, Warranty, Authenticity Card & Pin Tool
IRL: Condition: Very good, JLC Box - fair (tears and stale stench, Booklets YES, Warranty YES, Authenticity Card - none whatsoever & Pin Tool - missing (eventually acquired after 4 hours of waiting on the street, though I didn't get invited to wait inside).
3. Delivery: The Pizza Guy (didn't look like a Luxury Depot repesentative) was 40 minutes late and had no knowledge about the merchandise. The package delivered was incomplete: missing Authenticity Card & Pin Tool. The pin got finally delivered after over 4 hours, and I still didn't get the Authenticity Card.
4. Overall: waiting for Authenticity Card (since there's no answear to my emails, I guess there isn't any) Highly NOT recommended.
5. Advice: If you decide to buy from the store have a backup of every picture and description as they disappear from the site and your account after payment!
6. The very bad experience, without Authenticity Card I could've bought that watch at least 25% cheaper and with a £12100 merchandise one could expect much. much more.

4 June 2024
Rated 5 out of 5 stars

Exceptional Service and Quality

I am thoroughly pleased with the excellent service provided by Depot Luxury. My Gold Rolex watch not only met but exceeded my expectations. The small business atmosphere, coupled with fair pricing and a 12-month warranty, made the entire experience truly satisfying. I highly recommend Depot Luxury for their commitment to customer satisfaction and the quality of their products. Thanks again for a fantastic transaction!

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Great Dealer , Promises Kept

Absolutely delighted with my watch , accurately described and keenly priced, happy to wholeheartedly recommend DepotLuxury

22 December 2022
Depot Luxury Ltd logo

Reply from Depot Luxury Ltd

Thank you very much for your kind words, have a great Christmas and hope to see you back at our online store

Rated 1 out of 5 stars

The photos were nice

The photos were nice, but when the product arrived, it was much smaller than the photos. It was very hard communication.

6 July 2022
Depot Luxury Ltd logo

Reply from Depot Luxury Ltd

Nightmare lady call multitudes daily never read the description and after she return it without not knowledges of credit card return policy which is no in our hand its international bank rules take longer prior to buy please read all the condition regards

Rated 5 out of 5 stars

Loved the service and love my item.

Highly responsive, friendly, professional service. Even guided me into not spending more than was necessary by advising me with a genuine opinion. My item arrived promptly. Just received today, but works well so far. I would definitely deal with this retailer again.

16 February 2021
Unprompted review
Depot Luxury Ltd logo

Reply from Depot Luxury Ltd

Thank you very much for your feedback. Lovely JLC 18k Ladies Luchetto Vintage 18k Yellow Gold a unique piece.

Rated 4 out of 5 stars

The ring I ordered was a bit damaged…

The ring I ordered was a bit damaged (stone had a little chip and didn't fit into the bezel setting quite correct) But the service of the shop was great, I could send it back and got a full refund without any problems.

23 October 2020
Rated 2 out of 5 stars

poor value for money

Don’t think the earrings were very good value at £1250.00 if I had seen them before I bought wouldn’t have.

13 February 2020
Unprompted review
Depot Luxury Ltd logo

Reply from Depot Luxury Ltd

Dear Valerie, I am sorry you did not like the earrings but we have have refunded you your money and postage fee immediately when you returned the unwanted earrings. Therefore I do think that your feedback is unfair.

Rated 5 out of 5 stars

I was completely delighted with my purchase.

I was completely delighted with my purchase of a pendant. It was exactly as described and was exactly what I had been looking for. It was well packaged and delivered. Thank you.

7 November 2019
Unprompted review
Depot Luxury Ltd logo

Reply from Depot Luxury Ltd

Thank you Helen for your purchased we hope to see you again kind regards Depot London Luxury Ltd.

Rated 5 out of 5 stars

18K yellow and white gold ring with three diamonds

Delighted with my purchase !!!
Exactly as described - the quality of the diamonds are superb.Pictures didn't do the diamonds justice!! - clear and sparkling and of good size. Good quantity of gold in ring and sits proudly as a solid item. Also, managed to get a discount of £55.00 on a purchase of £425.00. It all helps!! - as this was a considered purchase on my behalf. Well worth having one really nice item like this. Easy and pleasant transaction. Would recommend .

8 October 2019
Unprompted review

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