The Dental Law Partnership Reviews 

553
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, kind, and knowledgeable, making the process easier and less stressful. Many reviewers highlight the excellent customer service, noting that they felt listened to and well-informed throughout their claims. The company is often commended for its efficiency and quick response times, leading to successful claim outcomes for many. However, some customers also noted significant delays and a lack of progress in their cases, feeling that they were strung along for extended periods without resolution. A few other people also felt that the service provided was below expectations, citing issues like poor communication, contradictory advice, or a perceived lack of substantive legal work.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their kindness, reassurance, and quick... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting that advisors are helpful, kind,... See more

Claim

Consumers find the claim process to be positive, with many reporting successful and satisfactory settlements,... See more

Service

People report ambiguous experiences with service, with many expressing high satisfaction and recommending the... See more

Response time

Customers generally report positive experiences with response times, noting that the team is kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Isabella Hawley has been amazing, I've never been through anything like this before and she helped me throughout this whole process. Isabella has put my mind at ease the whole way through. Her knowled... See more

Company replied

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

553 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(553)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service

I was really apprehensive about calling as I didn’t know what to expect. The lady I spoke to was really patient and explained everything thoroughly. She took all the details and told me they would be in touch after reviewing my case. I was really surprised that I received a call back the same day. I’m really impressed with the service received.

19 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Michelle, thank you for taking the time to leave such a lovely review. We're thrilled to hear of your positive experience with the team and service you have received so far. We wish you all the best :)

Rated 5 out of 5 stars

Great communication

Great communication, always kept up to date with progress, honest with expectations.

19 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Michael, thank you for taking the time to leave such a lovely review. We're thrilled to hear of your positive experience. We wish you all the best :)

Rated 5 out of 5 stars

Tyla Westwood has been professional…

Tyla Westhead has been professional thought-out my claim and given invaluable advice.
Thank you, Raaj M

17 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Raaj, thank you for taking the time to leave such a lovely review for Tyla. We will pass on your kind words to her. We're thrilled to hear of your positive experience. We wish you all the best :)

Rated 5 out of 5 stars

Great team

Great team. Easy to claim. Everything is done behalf of claimant. Recommend. Successful outcome

16 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Jolanta, thank you for taking the time to leave a review! We're thrilled to hear your experience has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

When considering pursuing a negligence…

When considering pursuing a negligence claim, it can be challenging to decide whether to enlist the help of a solicitor. However, my experience with The Dental Law Partnership reassured me from the very first contact until my case was resolved. I worked closely with Paula, the senior solicitor, whose communication and guidance were outstanding. Her professional demeanor and sincere advice made a significant difference throughout the process. I highly recommend The Dental Law Partnership for anyone seeking support in dental negligence cases.

3 January 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Col, thank you for taking the time to leave such a positive review for the Dental Law Partnership and Paula. We're thrilled to hear of your experience and Paula's professionalism while guiding you through your claim. We will pass on your kind words to her. We wish you all the best for the future!

Rated 5 out of 5 stars

Amazing service

Riya is amazing and kept me informed on the progress of my case the whole time. Thank you .

28 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Allison, thank you for taking the time to leave such a lovely review for Riya. We're thrilled to hear of your experience and that Riya kept you informed of the progress of your case. We will pass on your kind words to her. We wish you all the best as your case continues :)

Rated 5 out of 5 stars

Jaine was superb

Jaine was superb ! Polite knowledgeable and very helpful. This is a traumatic time and she was amazing at putting me at ease

26 August 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Jayne, thank you for taking the time to leave such a lovely review! We're thrilled to hear your experience with Jaine has been so positive and will pass on your kind words - we wish you all the best :)

Rated 5 out of 5 stars

The dental law partnership have been…

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and her role checking o understood all the steps so far. The paperwork is really easy to understand and no scary law jargon!

13 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Alice, thank you for taking the time to leave such a lovely review! We're thrilled to hear your experience with Abigail has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Very honest professional and helpful…

Very honest professional and helpful all times

12 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Victoria, thank you for taking the time to leave a review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Good service

Can't fault the service so far, friendly, succinct, and understanding.

11 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Alex, thank you for your review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

I contacted them and they got back to…

I contacted them and they got back to me promptly. Within a few days i had an answer to my enquiry and the lady I spoke to was very pleasant and polite. She is a great representative for the company.

8 August 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Debbie, thank you for your review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Helpful team who are listening to my…

Helpful team who are listening to my health complaint..
Quick response time in letting me know the next steps.

7 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Jo, thank you for your review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

From start to finish the process ran…

From start to finish the process ran very smoothly. Laura was very easy to talk to would return my phone calls straight away and kept me well informed what was going on. Highly recommend

5 August 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Susan, thank you for taking the time to leave such a lovely 5* review! We're thrilled to hear your experience has been so positive - we will make sure to pass on your kind words to Laura. We wish you all the best :)

Rated 5 out of 5 stars

Professional law firm

I recently reached out to the firm concerning my dentist's negligence and malpractice, and I must say that Faye was incredibly helpful and professional. I would highly recommend their services to anyone seeking assistance against dentists who may not be upholding their duty of care towards patients.

24 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Daniela, thank you for taking the time to leave an amazing 5* review! We're thrilled to hear your initial experience with Faye has been so positive - we will make sure to pass on your kind words. We wish you all the best :)

Rated 5 out of 5 stars

So quick and efficient

So quick and efficient

17 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Arjan, thank you for your review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Dental Enquiry

Fast response to enquiry and full explanation of service offered from Law practise. Professional and considerate staff and reassuring experience.

14 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Kirsten, thank you for leaving such a lovely review for DLP. We're thrilled to hear of your positive experience with the team. We wish you all the best for the future :)

Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish with the Dental Law Partnership has been great, James is a credit to your company thanks for all your hard work.

14 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Danny, thank you for leaving such a lovely review for DLP and James. We're thrilled to hear of your positive experience and we will pass on your kind words on to James. We wish you all the best for the future :)

Rated 5 out of 5 stars

Excellent service

Excellent service.
Regular updates as to progress of claim.
Clear information.
Solicitor who dealt with my claim was professional and knowledgeable, kept me informed of progress of my claim.
Managed my expectations and any worries I had well and rasponded quickly to any queries I might have had.
Very positive experience after poor event via injury I sustained.

10 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for leaving such a lovely review for DLP. We're thrilled to hear of your positive experience. We wish you all the best for the future :)

Rated 5 out of 5 stars

I highly recommend DLP...

The Dental Law Partnership have been exemplary. I really do recommend using them for your Dental Negligence issues.

Tyla has been thorough, consistent and has kept every promise in terms of timelines and responses.

I feel I have recieved justice for the negligence I recieved. Although it has been a 4 year process I feel very pleased it has now come to an end and I have some compensation to reflect the awful situation I was put in back then.

9 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Michael, thank you for leaving such a lovely review for DLP and Tyla. We're thrilled to hear of your positive experience and we will pass on your kind words on to Tyla. We wish you all the best for the future :)

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