The Dental Law Partnership Reviews 

549
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, understanding, and extensive knowledge, offering empathetic support. Many people highlight the excellent customer service, noting the team's professionalism and attentiveness. Reviewers appreciate the efficient claim handling, clear explanations, and prompt updates, often leading to successful outcomes. However, some customers also noted significant delays and poor communication, with emails sometimes going unanswered. A few felt the service was below expectations, requiring them to be proactive or resulting in case rejection after considerable effort.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers report positive experiences with customer service, highlighting the helpfulness, understanding, and... See more

Claim

Consumers generally report positive experiences with the claim process, often highlighting the ease and... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude and satisfaction with the... See more

Response time

Users describe positive interactions with response times, with many appreciating the quick turnaround in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

This was my first instance of call with Dental Law and Faye was very kind enough to hear my issue and raised a file to take it forward with the dental negligence team . Happy for the immediate s... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

549 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(549)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to deal with

Calm, helpful made the process as smooth as possible

6 May 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a great review. We're very happy to hear of your helpful experience you received from the team.

Rated 5 out of 5 stars

Nicky was more than helpful

Nicky was more than helpful, she gave me good advice and helped me with dental terminology.

20 April 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We are very happy to hear of your helpful experience with Nicky and we will make sure to pass on your kind words.

Rated 5 out of 5 stars

Very quick to respond

Very quick to respond, and I felt they were sympathetic to my issues.
They were very professional.

24 April 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're delighted to hear of your positive and efficient experience with the team.

Rated 5 out of 5 stars

Straightforward and helpful …

Initial experience has been extremely positive.
Nicky was very efficient in calling me back very quickly after I completed a very straightforward online form .
After a brief questionnaire over the phone my case was sent for consideration and I had a prompt response with the decision.
I found Nicky to be very efficient, informative and friendly so first impressions are excellent.

15 April 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave such a lovely 5* review, we’re really pleased to hear your experience has been so positive. It’s great that Nicky was able to get back to you quickly and guide you clearly through everything. We’ll be sure to pass this onto her and if you need anything as things move forward, we’re here to help.

Rated 5 out of 5 stars

Amazing

Amazing , excellent services very please with

17 April 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a lovely review. We're very happy to hear of your great experience with the team.

Rated 5 out of 5 stars

Professional, understanding and helpful.

Initial assessment was very professional. Nicky was extremely understanding and helpful. I found her easy to talk to and it was such a relief to speak with someone with compassion. Look forward to dealing with the rest of the team moving forward.

13 April 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a lovely review. We're delighted to hear of your helpful and professional experience with Nicky so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Nicky Hadjisergis was lovely over the…

Nicky Hadjisergis was lovely over the phone, great customer service, attentive and patient. All whilst I explained everything and was quick to let me know my claim had been accepted the next day.

13 April 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're delighted to hear of your positive experience with Nicky and the team.
The Dental Law Partnership

Rated 5 out of 5 stars

Wonderful staff

Everyone who I dealt with was honestly so helpful and was so patient explaining everything to me. Isabella dealt with me originally then I spoke to Rob. Both of them were brilliant. You’re always unsure of these no win no fee but they couldn’t have been more helpful. Thank you.

13 April 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a lovely 5* review. We're very happy to hear of your positive and efficient experience with us and we will make sure to pass on your kind words to the team.
The Dental Law Partnership

Rated 5 out of 5 stars

Professional

I made contact with them, and discussed my case with Nicky. She kindly went through the case. She was patient and obtained the facts in a professional manner

10 April 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a lovely 5* review. We're so happy to hear of your positive experience with Nicky and the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

The lady was really helpful and made me…

The lady was really helpful and made me realise that I was in safe hands

7 April 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your helpful experience with the team.
The Dental Law Partnership

Rated 5 out of 5 stars

Easy and quick

Easy and quick. Really helpful and respectful

7 April 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your positive and efficient experience with the team.
The Dental Law Partnership

Rated 5 out of 5 stars

Dental Law will not give up to get you justice. I would whole heartedly recommend.

My journey with The Dental Law Partnership has been nothing but great. I cannot fault their tenacity in seeking justice for me when I was indeed mistreated by my dentists. I am thankful to Tim Armitage, who throughout the process always replied to my questions and always sought the answers no matter how difficult. I have been awarded compensation and this will be a massive help for me to rebuild my smile and confidence. I cannot express how much gratitude I have for this company and would recommend any person who is ever unsure if they have a case against any malpractice they have suffered at the hands of their dentists. When I got the email with a settlement amount I told Tim my first new smile will be for him. In my view this company and their team have allowed me to regain my confidence. Thank you a million times over.
Regards Katrina x

7 April 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Katrina, thank you for taking the time to leave a lovely 5* review. We're so happy to hear of your positive experience with Tim and the team, we will make sure to pass over your kind words and wish you all the best for the future.
The Dental Law Partnership

Rated 5 out of 5 stars

Glad l found Dentsl Law Partnership

My case is ongoing but l must be honest and speak as l the dental law partnership has been proffesional patient and expained in detail to me regrarding my case l cant thank them enough up todate because l am 79 going blind nothing as been too much troulble Sophie is a a star she does not get frutrated with me whatever the outcone l am happy they havetaken me on l feel in very cappable hands

4 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're delighted to hear of your positive and efficient experience with us and we will make sure to pass on your lovely words to Sophie. We wish you all the best.
The Dental Law Partnership

Rated 5 out of 5 stars

Halima Ahmed

The paralegal who dealt with the initial part of my claim was Halima Ahmed. Halima was extremely efficient and fed back promptly to me throughout which was very reassuring. If you are considering taking legal action then I would absolutely recommend Dental Law, super efficient, they do not hang around!

30 March 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're very happy to hear of your positive and efficient experience with us and we will make sure to pass on your kind words to Halima.
The Dental Law Partnership

Rated 5 out of 5 stars

Extremely helpful and patient

The young ladies that I spoke to were extremely kind and understanding. I’m older and needed help.

27 March 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're very happy to hear of your positive experience with the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Excellent customer care

Excellent customer care. Nicky kept me on point with sensitivity and clear explanations of the process and way forward. All questions answered competently with high professionalism. Thank you

27 March 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review, we're very happy to hear of your experience with Nicky and the team so far and that all your questions were able to be answered.
The Dental Law Partnership

Rated 5 out of 5 stars

would recommend

Very thorough, patient and helpful customer service :)

19 March 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're very happy to hear of your positive and helpful experience with the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Its worth asking if you have a claim or not.

Despite my speech not being good due to my issues, The person I spoke to on the phone was kind & understanding. I got a call the next day to say my claim had been accepted.

12 March 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're very happy to hear of your positive and supportive experience with the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Quick to respond

Quick to respond, patiently listened and took a note on every detail mentioned. I really appreciate all your help especially during my toughest time and thanks for the wonderful support with my case.

9 March 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your positive and supportive experience with the team so far.
The Dental Law Partnership

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