Denby PotteryReviews 

39,696
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,516 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often highlighting their durability and timeless appeal, with many owning items for decades. The service received is frequently described as excellent, with many appreciating the clear communication regarding orders and delivery updates. People are delighted with their purchases, noting that items arrive well-packaged and in perfect condition, often exceeding expectations. However, some people experienced significant delays in delivery, with orders taking several weeks to arrive, and a few reported not receiving their items at all or receiving broken products. A small number of customers also expressed frustration with a lack of updates after ordering, leading to concerns about the company's operational status.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing delight and... See more

Quality

Consumers consistently express high satisfaction with the quality of products, often describing them as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy delivery and good... See more

Order

People report positive experiences with order, with many customers expressing satisfaction with the... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Denby Pottery Factory on many many occasions making it a day out. Loved the factory tour last night. Very saddened to hear that Denby Pottery has gone into liquidation. England has lost a... See more

Rated 5 out of 5 stars

Ordered a casserole dish after seeing Denby on the news about possible liquidation. Having bought the Regency green collection years ago I knew it would be a quality product, and it is. A long wait fo... See more

Rated 5 out of 5 stars

I was bought my first bit of Denby when I bought my own house 36 years ago aged 21, and from that Imperial Blue sugar bowl and butter dish (both of which I still have) we've gone on to the full dinner... See more

Company replied

Rated 5 out of 5 stars

My order has arrived and I appreciated the good communication explaining why there was a delay in delivery. I was keen to complete a set of blue border plates and bowls and didn't realise the ones I h... See more


Company details

  1. Ceramic Manufacturer
  2. Countertop Store
  3. Home Goods Store
  4. Kitchen Supply Store
  5. Pottery Manufacturer

About Denby Pottery

Written by the company

View New Designs
Dinnerware Sets
Shop by Colour
The Conscious Choice
Contact Us

All About Denby

When you buy Denby, you're choosing items with purpose and soul: hand-crafted, considered and made-to-last pieces that are truly a conscious choice. We’re still on the same site in Derbyshire where the pottery was founded in 1809 and our rich heritage is built on the generations of craftspeople making pottery here. Nestled next door to the seam of clay which our founder discovered, many traditional hand-crafting techniques are still used in our factory today. Everything we design and craft has versatility, beauty and durability, and is truly styled by life.

Versatile

One set can be everyday and special occasions, and every piece can be used in the oven, freezer, microwave and dishwasher. Our ranges are super versatile and multi-functional so a smaller number of pieces are needed - cook, serve and store in the same piece. Mugs double as plant pots, bowls as candle or trinket holders and jugs as vases.

Beautiful

Our stunning glazes and shapes make Denby a lovely thing to have in your home, share when you’re entertaining and also to buy as a thoughtful and sustainable gift. Our ceramics and homewares are not just for the kitchen - enjoy them around the home to add style as well as function to any room.

Durable

Denby’s durability is legendary, an attribute which becomes increasingly important as we look to reduce our disposable purchases. Our stoneware ranges come with a 10 year guarantee, and as our stoneware is super-strong, you can use it confidently and for occasions when you might otherwise use a disposable plate or cup.



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

40K reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(39,696)

4,216 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experiences every time

I love Denby. We use the imperial blue for all our daily dishware needs. And I love that I can just hop on the site and order replacements or additional pieces. And it’s always fun seeing what new pieces they have - like pasta bowls. Shipments come right to the door within a week of ordering. Love it!

21 October 2025
Rated 4 out of 5 stars

I've had Denby products for years

I've had Denby products for years. They might not appeal to everyone but for me there's no substitute and their products blend their way in to the tapestry of your life. Pretty bomb proof too. I'm very sorry they are experiencing the issues that they are currently. Sadly that impacted my delivery substantially, After 20 days there was no sign of dispatch or indication of when it might be. As this purchase was a gift, I had to cancel the order and purchase elsewhere. Customer services were quick to respond to the cancellation so thanks for that.

3 April 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Always extremely happy with any product purchased from Denby. Their customer service is second to none as one item arrived damaged. As good as their wond, a replacement was sent and with me within the week. Brilliant! Thank you again.

4 April 2026
Rated 5 out of 5 stars

Delightful design.

So easy to order. Was amazed at the ranges on offer. Just received my cups and small plates. I chose the starry design, they are quite magical. Excellent quality. Thank you Denby.

7 April 2026
Rated 5 out of 5 stars

Very good service and top quality items.

The quality of the griddle was top notch and I made some drop scones this morning for breakfast to my husband's delight!
The trivet was also perfect; heavy duty with non-slip stoppers and a lovely colour.
I was kept informed about delivery and the box arrived when promised with the items very well packed.
Thank you, Denby packers!

5 April 2026
Rated 5 out of 5 stars

Excellent company great service

Kept up to date all through the process. Beautiful glasses that were packed ensuring they would be safe. Love Denby and have signed your petition along with all my extended family. To good a product to fall.

5 April 2026
Rated 5 out of 5 stars

Always loved Denby

Always loved Denby. The quality and craftsmanship cant be beaten anywhere else. I requested a Denby collection as part of my wedding gift lifts and I have been adding to this every year. I hope to be buying from you for many more years to come.

3 April 2026
Rated 5 out of 5 stars

I truly love Denby. I think it is a great product that adds colour and style to my dining table.

I placed my order on April 8th. I thought everything was in order when I got a message stating my payment had been cancelled. I received a message from Denby on April 16th asking about my experience. I had not received my order and I had no confirmation that it was coming.
Then on April 22nd I received notification that my order had been processed and my money had been withdrawn. I received my order around the 24th of April. Everything was intact and ready for use.

8 April 2026
Rated 5 out of 5 stars

Exceptional Quality with Timeless Craftsmanship

Denby Pottery delivers exceptional quality.

The craftsmanship is clear—each piece feels solid, well-made, and designed to last. There’s a balance of durability and understated elegance that makes it suitable for both everyday use and a more refined setting.

It’s dependable, timeless, and consistently well executed.

A brand that understands quality at its core.

4 August 2025
Rated 5 out of 5 stars

Stunning Dinnerware

Beautiful plates and cups that arrived well packaged and ready for use. They make such a welcome addition to our dining experience. Their quality is outstanding - a really robust dinner service.

3 April 2026

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