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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its warmth, comfort, and effectiveness in various weather conditions. Many appreciate the stylish design and practical features, such as ample pockets. The customer service is frequently described as exceptional, with reviewers noting quick, helpful, and personalized responses, especially regarding exchanges and returns. The delivery service is also highly rated for its speed and efficiency. However, some customers experienced issues with zippers, finding them difficult to use or prone to jamming. A few people also mentioned that the sizing could be inconsistent, leading to exchanges, and a small number of reviewers felt the product was not as windproof or water-repellent as expected, or that it was too heavy for certain uses.

What people talk about most

Product

People report positive experiences with product. Many customers praise the quality, warmth, and waterproof... See more

Quality

Customers consistently express satisfaction with the quality of the products. Many reviewers praise the... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness and efficiency.... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speedy and quick... See more

Order

Reviewers highlight positive aspects of order. Customers praise the quick and easy process from placing an... See more

Based on these reviews

Rated 5 out of 5 stars

Game changer! I bought this for dog walking and it fits the bill perfectly. It’s warm, cosy and waterproof. There are also a ton of pockets. It’s practical but also looks a bit more stylish than th... See more

Rated 5 out of 5 stars

Absolutely love my DR coats. I bought a long one the first year in blue which is perfect for cold and rainy weather and then a gorgeous short copper one which is perfect if you’re using your car. They... See more

Rated 5 out of 5 stars

second coat ordered , one for me 1 year ago as long coat ( had a small but could have ordered XS ) , short coat for my husband for beach walking days, very quick service arrived the next day! the o... See more

Rated 5 out of 5 stars

It’s a great coat. Lovely & warm, waterproof, a good length, just the job for dog walking, standing around watching football games. I have one in blue, based on my experience & of the great prompt ser... See more


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Delta Roam creates versatile wardrobe essentials designed to help everyone embrace the outdoors and enjoy the day—whatever the weather. Our D-Robe collection blends style, function, and sustainability to offer pieces that are both practical and timeless. With our minimalist lines, Delta Roam goes beyond robes to include knitwear, bags, and outdoor jackets—each crafted to discourage overconsumption and encourage mindful fashion choices. Our outdoor jackets come in five signature colours, featuring a weatherproof exterior, a plush fleece interior, and a contemporary oversized fit that’s both stylish and comfortable. We believe in making clothing that works harder for you: multi-functional, waterproof, seasonless, and effortlessly stylish. By maximising the utility of each piece, we empower our customers to roam freely, live consciously, and choose fashion that lasts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

972 reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Second to none

This article of clothing exceeds my expectations. It handles well in the cold and kept me dry during a blizzard. I hung it up to dry and it did not take long at all. I love the hood drawstrings and the zippered pockets. I wanted a longer jacket because most wet weather parkas drain onto the top of pants. This causes pants to be soaked and cold.

27 January 2026
Rated 5 out of 5 stars

Speedy delivery service

Speedy delivery service. Fantastic coat- I have bought two in different colours. Beats the Dry Robe band as it is more fitted. Ideal for watching my son play football in.

2 February 2026
Rated 5 out of 5 stars

Fabulous coat.

Easy to order, regular updates during delivery process and I love my outdoor robe. Warm and completely wind/rain proof and love the cosy lining.

2 February 2026
Rated 5 out of 5 stars

Great jackets and great customer service

The 4 jackets that I ordered for an upcoming family trip to Iceland are warm, beautiful, and are extremely well-made. I had to return and exchange one of the jackets for a different size and the customer service department was extremely responsive and helpful. They made the process very quick and easy!

2 February 2026
Rated 5 out of 5 stars

Best coat ever

I purchased this coat for taking my dog for a walk on wild days, it’s so cosy and warm, it keeps me completely dry and has loads of pockets for poo bags etc

2 February 2026
Rated 5 out of 5 stars

I give Delta Roam 5 stars

I give Delta Roam 5 stars. I am heartbroken that this coat was too big for me. I contacted them right away and within a few hours I had a response and a return label to ship it back. The quality is excellent and I would definitely order again from Delta Roam. I haven't been able to find another one out there yet that compares😪

23 January 2026
Rated 5 out of 5 stars

Satisfied customers

Hi.. Iv had my delta robe for a few weeks now..I’m really satisfied with my robe as it has kept me cozy and dry when out walking my dogs.. Iv have experienced really wet conditions, extremely cold and windy weather in the highlands of Scotland.. Also when contacting the customers support team I found they were very helpful..

22 January 2026
Rated 1 out of 5 stars

18 notifications about my delivery is…

18 notifications about my delivery is completely unacceptable. I’ve never ordered anything with 18 notifications!! That soured any sense of looking forward to the jackets.

The company itself is a 1 star for the absurd amount of idiocy in being inundated by emails and advertising and notifications to the point that I will never order directly from them again.

Update to DR response: Typical millennial type response. I’m not “frustrated” or “overwhelmed” this a purchase of an unneeded product. Your Robe is not a necessity, it’s a luxury but you made it something it’s not. Take responsibility for your terrible advertising and marketing department decisions and stop with your ridiculous inaccurate falsehoods. A person buys a product, send them a tracking number and that would solve the issue. Politically correct language will not hide your desperate marketing campaign. Too bad you can’t get it.Your products are great. Grow up!!

28 January 2026
Delta Roam logo

Reply from Delta Roam

Hi Bryan,
We’re really sorry to hear that the number of notifications left you feeling frustrated — that’s certainly not the experience we want anyone to have.

In this case, your order was shipped in two separate boxes. Each box had its own tracking number, and updates were automatically sent for both shipments. Because notifications are generated at each stage of the delivery journey (from us, through website’s tracking system, and from UPS), this can sometimes result in multiple updates per package.

We understand that receiving a high volume of emails can feel overwhelming. Most customers preffer detailed tracking so they can plan around their delivery, but we completely respect that preferences vary. Your feedback is genuinely helpful, and we’re reviewing how we communicate tracking updates to see where we can improve the experience.

We appreciate you giving us a try and hope you’ll enjoy the jackets as well.

Warm Wishes
Team DR

Rated 4 out of 5 stars

Would have been 5 stars if it wasn't for the Zipper...

I've had this coat for about a month and it is almost perfect. It's warm, weather proof and fashionable. I've gotten a lot of compliments and my husband even bought one for himself! My ONLY complaint is that the zipper is stubborn. I cannot get it to work. My husband says his is fine, but mine won't zip. There is velcro there to keep it closed and hopefully that will work when I'm on the sidelines on a windy day!

22 January 2026
Rated 5 out of 5 stars

Excellent company to deal with and a…

Excellent company to deal with and a great product purchased - the best coat that I have ever owned 😁 It’s ideal for dog walking on cold and wet days and is really comfortable. I would unquestionably purchase another product from this company- thank s 👍

22 January 2026

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