After sales/warranty non existent
Purchased a suitcase through Wardow the lock broke after the first trip, wardow wanted a complicated return filling out customs and sending to Europe, I thought I’ll go direct to Delsey as they have a UK base, not interested again a complicated return at my cost, asked if I could get a replacement lock they only provide one colour which would look odd as I have a cream suitcase. Given the cost of this brand the after sales doesn’t match up, I spent more as I wanted a quality brand and definitely did not get that and now left with the option of spending out more or having spent a lot of money for a suitcase that lasted one trip 😬
Reply from DELSEY PARIS (USA) - Warehouse
We’re sorry to hear about your experience and understand how frustrating it must be when an issue occurs so soon after purchase. Warranty claims can vary depending on the retailer and region of purchase, but we agree the process should be as straightforward as possible. Please contact our customer care team again with your model details and proof of purchase so we can review your case and see if there are alternative solutions we can offer.