Excellent experience. You won't find better value than this website. A small bit of a wait for delivery but it's worth it for the amount of choice and value for money. If you are purchasing a presen... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have shopped from Deloox quite a few times now. They have very attractive prices and fast delivery. One of my latest orders got lost in transit, but their customer service quickly helped me with a s... See more
I ordered many times on this site,sometimes discontinued fragrance. I'm very grateful for quality of the products and communication about orders. I have once a problem with a missing items, but cust... See more
I ordered Armani Code Elixir. The product arrived sealed, original (batch code verified) and even earlier than the estimated delivery date. The price was much better than in local stores. Very good fi... See more
Company details
Written by the company
At Deloox we want to make sure you can enjoy! Enjoy our assortment consisting of over 400 top brands, enjoy the best beauty products, enjoy our low prices and of course our good service. Over 1.5 million satisfied customers!
Contact info
Netherlands
- deloox.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Deloox is a new company to me...
Deloox is a new company to me, but the pleasant shopping experience, unbeatable price, and speedy delivery mean they will be my number one stop for all things fragrance in the future! Highly recommended.
8 February 2026
Unprompted review
I bought a perfume
I bought a perfume, specifically the Barberry Goddess. I’m very satisfied. It has an amazing fragrance and most importantly, the fragrance doesn’t fade quickly. It’s an original perfume. Thank you very much. I will definitely buy it again.
30 January 2026
Unprompted review
Everything went smoothly
My first order from Deloox: A.Goutal La violette parfum. Helpfull and fast customer service( replied same day). Well packed, fast shipping to Croatia. The entire purchase went smoothly. Highly recommend.
12 January 2026
Unprompted review
Great prices
15 January 2026
Unprompted review
100%
Everything was great,order arrived to Ireland on time with all items I ordered.
I was a bit skeptical about all bad reviews and placed a small order just to double check.
Will be ordering again.Thanks.
4 January 2026
Unprompted review
Fast delivery and original product
I ordered Armani Code Elixir. The product arrived sealed, original (batch code verified) and even earlier than the estimated delivery date. The price was much better than in local stores. Very good first experience, I will definitely order again.
23 January 2026
Unprompted review
Avoid. Very poor customer experience. Long delay. Just refunded in the end.
Avoid! I won't be ordering from them again. If everything goes well with your order that's great, but if issues occur they are horrendous to deal with. I ordered around Black Friday, no rush for delivery was required but after two weeks i started to enquire re their tracking. Customer Services were unable to help and one person in particular would not engage at all. They simply said they needed to start and investigation with the courier GLS. When i told them i spoke with GLS. The box had arrived empty with GLS, but when i relayed this to Deloox they still told me they had to undertake an investigation. I just wanted a refund at this stage so i could buy something else pre-Christmas. But they just blanked me and had me fill out forms for the investigation with GLS. So basically their courier problem becomes your problem and your poor experience. In the end i just had to wait until 5th January when they said they would process the refund and offer some token 10% coupon code. Horrendous experience as mentioned, would be careful about using them becuase of this experience. If Deloox have an issue with their couriers they should not be letting the customer be affected by this.
15 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you had such a negative experience with the delivery of your order.
Unfortunately, in the event of transport problems, we are dependent on the carrier's procedure, and in your case, the parcel was damaged and destroyed by GLS.
We understand how frustrating it is to have to wait for the matter to be resolved. As soon as we were made aware of this, we immediately arranged a refund and also sent you a discount for your next order.
We hope that you will have a much better experience with your next order.
Kind regards,
Team Deloox
Best place to shop
I have bought many perfumes from Deloox and I absolutely LOVE them!!! Such a fantastic range and super quick shipping. I wouldn’t shop anywhere else.♥️
1 January 2026
Unprompted review
Delivery was extremely late.
Delivery was extremely late.
I contacted Dellox requesting an update and never received a reply
15 January 2026
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you experienced inconvenience with the delivery and the lack of response.
We can see that the parcel was delivered on 13 January. We contacted you to discuss the situation, but unfortunately we did not receive a response. We hope that the parcel was received in good order.
If you still have any questions or would like further clarification, please let us know so that we can look into it with you.
Kind regards,
Team Deloox.
My experience with Deloox is very good
My experience with Deloox is very good! I always keen to see new perfumes on the table! You guys have beautiful line ups and super price range!!
16 January 2026
Unprompted review
Very disappointing experience – no delivery, no resolution
I placed an order on November 30th, which was delayed and rescheduled to arrive on December 24th. The order never arrived.
On December 27th, I contacted customer service and received no response. Only on January 5th, after calling, I was told that an investigation would be opened with the delivery company (GLS). Deloox provided a supposed proof of delivery showing a door that is clearly not my property. I submitted photos and video evidence proving that no delivery took place.
From the beginning, I clearly stated that the items were Christmas gifts, that I no longer wanted them, and requested a refund.
On January 13th, I asked for an update and was told they were still waiting for the investigation. I replied requesting urgency and received no further response.
On January 16th, after the 10 business days requested for the investigation had passed, I called again. The agent was unprepared, showed no empathy, and asked me to wait even longer. I also requested to speak with a supervisor and was told none was available, leaving me without escalation or a solution.
What makes this situation unacceptable is that I am being punished for an internal process between Deloox and GLS, while I remain without the products, without a refund, and without answers.
Unless you constantly chase customer support, nothing happens. There is no proactive communication or ownership.
I almost placed the same order with Lookfantastic and deeply regret choosing Deloox instead. Based on this experience, I cannot consider Deloox a reliable company.
I am still waiting for a clear resolution and my refund.
__________
Response to Deloox's reply:
Thank you for your response.
However, this reply does not reflect the full situation since I have been actively trying to resolve this directly with Deloox since December 27th and the investigation timeline provided by you has passed.
Despite providing all requested evidence and after Deloox acknowledged that the parcel was delivered to the wrong address, I still have no refund and no clear timeline. I have also been asked to personally recover a parcel that was not delivered to me, which is not a reasonable request for a customer.
At this point, the issue is not the lack of an investigation, but the lack of resolution! I am still waiting for confirmation of my refund.
3 January 2026
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback.
We are sorry to hear that you had such an unpleasant experience with the delivery of your order. As you mentioned, the parcel was unfortunately delivered to a different address. We have immediately launched an investigation with the carrier and need to thoroughly review the situation first.
As soon as we receive feedback from the carrier, we will contact you immediately to find a suitable solution together so that this problem can be resolved.
We understand that this is very annoying for you and we are doing our utmost to resolve this as quickly as possible.
Kind regards,
Team Deloox
The delivery company you work with is a…
The delivery company you work with is a disaster. I still haven’t received my order since December 24th, and I haven’t gotten any response.
24 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that your order had not arrived since 24 December and that you had not received a response.
We have since contacted you and it appears that the parcel was indeed delivered to the wrong address.
Fortunately, the parcel was collected from the wrong address and you have now received it.
We are glad that this has been resolved! As discussed, we will also forward this complaint to the carrier, so that hopefully this will not happen again in the future.
Kind regards,
Team Deloox
Product was good but shipping is worst…
Product was good but shipping is worst late longer then given date
7 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We apologise that the delivery took longer than expected.
Unfortunately, deliveries can sometimes take a little longer around public holidays and vacations. We are pleased to hear that you are satisfied with the product. We hope you enjoy it!
Kind regards,
Team Deloox
No customer service reply ever, not stated delivery time
I ordered 2 perfumes and a serum on 20. of december, stated it takes 1-4 working days to deliver. I sent 3 emails to customer service, still to this day I haven't got any answer! The package then just came on 7. of January..so 9 working days later, and 18 in general..with no explanation or nothing. The package was in good shape and the products seem to be original, but my experience is terrible!
20 December 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you experienced some inconvenience.
Due to the busy holiday season, your order was unfortunately delayed by the carrier, which meant that it took longer than you would normally expect from us. We understand that this is frustrating, especially when you have tried to contact us several times.
We are glad to hear that the package eventually arrived in good condition and that you are satisfied with the products. We have contacted you to resolve the inconvenience you experienced.
Kind regards,
Team Deloox
Was told that I will receive a package…
Was told that I will receive a package on 28th Dec, now it's 10th January and no package still..
Don't deal with this service
10 January 2026
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you have not yet received your parcel.
Unfortunately, you have not provided any additional information, which means we are unable to review and assess the situation. We kindly ask you to contact our customer service team so that we can resolve this together.
Kind regards,
Team Deloox
GLS is terrible for shipping order…
GLS is terrible for shipping order still has not arrived after 19 days
10 January 2026
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that the delivery took so long.
Unfortunately, orders placed during public holidays and holidays can be delayed by the carrier, which is of course very annoying. We can see that you received your order yesterday, so we are glad that it finally arrived. We hope you are satisfied with your order.
Kind regards,
Team Deloox
Good value but postage took a little…
Good value but postage took a little longer than i expected, was probably to do with time of the year , But i would definitely buy fom here again.
23 December 2025
Unprompted review
Deloox 5 Stars
Deloox 5 Stars, GLS 0 stars
Over 20 days and I still waiting my order
Never again not buying nothing where is GLS courier.GLS Ireland 1.2 stars apsolutly useless company
I buy perfume for my wife birthday, birthday is today, perfume who know where😡
8 January 2026
Unprompted review
Slow delivery
The company was very good but the courier had the package for two weeks in the local Dublin facility before delivery. Deloox, to their credit, apologised in advance when they learned of the slow delivery.
6 January 2026
Unprompted review
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