We received our product a day earlier than stated from Amazon which was great. We unpacked the 60L Fridge/Freezer let it settle as per the instructions and it's working fantastic. Really pleased with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a drinks fridge. Worked well for 18months then stopped. Obviously out of warranty. I thought before I searched for a replacement ( it was a very specific space) I would contact customer service... See more
Company replied
Absolutely fantastic delivery very quick once ordered? Very happy with my fridge it get cold and stay cold brilliantly so I would recommend this fridge if you’re looking for camping or just days o... See more
Company replied
Much better than Amazon. No issues with DHL kept me informed. Heard knock on Door. Driver had already offloaded from his van my order. Three failed attempts to get this order from Amazon due to DPD... See more
Company replied
Company details
About Dellonda
Written by the company
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Contact info
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, United Kingdom
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery.
Quick delivery.
Nice item to replace a failed unit. Fits under bar counter perfectly and nice to have controllable temperature feature. Well pleased.
30 June 2025
Reply from Dellonda
Hi Roger,
Thank you for your great review! We're really glad to hear you were happy with the delivery and the item itself!
Enjoy, and thanks again for choosing us.
Best regards,
The Dellonda Team
Great Poducts - Quick Delivery
Excellent customer service, provided me with the parts i needed and they were delivered really fast
23 June 2025
Reply from Dellonda
Hi there,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and that your parts arrived quickly. Your feedback means a lot to us, and we look forward to assisting you again in the future!
Best regards,
The Dellonda Team
Replacement handle
I contacted Victoria who posted the replacement handle. Once received we realised it was the wrong part as the handle comes in 3 parts. Victoria was great looked into the problem and posted the 2nd part to the handle. Unfortunately the handle still did not fit. Victoria got onto the case and found out the handle had been remodelled. Victoria came up trumps and posted the 3rd part.
Fantastic customer service from Victoria
25 June 2025
Reply from Dellonda
Hi Barbara,
Thank you so much for taking the time to share your experience!
We're really pleased to hear that Victoria was able to support you through the issue and get everything sorted in the end. It’s great to know her persistence and attention to detail made the difference — we’ll be sure to pass along your kind words to her.
If you need anything else in the future, don’t hesitate to get in touch. Thanks again for your feedback and for choosing Dellonda!
Best regards,
The Dellonda Team
Fantastic customer service
BBQ turned up the next day as promised. Really easy to put together and looks great. I damaged part of it when putting it together (all my fault nothing to do with the BBQ) and when I asked customer service about buying a replacement part, they sent it to me free of charge, next day delivery! Couldn't ask for more and will definitely use again.
28 June 2025
Unprompted review
Reply from Dellonda
Hi there!
Thank you so much for your fantastic review!
We’re really glad to hear your BBQ arrived quickly and that you found it easy to put together. It’s great to know our customer service team could help you out with the replacement part!
We truly appreciate your kind words and look forward to serving you again in the future.
Best regards,
The Dellonda Team
Customer support fantastic !!!!
1 July 2025
Unprompted review
Reply from Dellonda
Hi Paula,
Thank you for the great feedback!
We’re so pleased to hear you had a fantastic experience with our customer support team. If you ever need anything else, we’re always here to help!
Best regards,
The Dellonda Team
Delicious ice cream made by novice
My ice cream making machine was delivered very quickly, which was a real bonus. Having lactose intolerance and being diabetic I can alter ingredients to suit my needs. Which is very handy. Have made delicious ice cream's. Vanilla, Coffee, Mint chocolate and Strawberry so far, with many more to choose from. THANK YOU
20 June 2025
Reply from Dellonda
Hi Lynda,
Thank you so much for your lovely review!
We're thrilled to hear your ice cream maker arrived quickly and that you're already putting it to such great use!
If you ever need anything, we're here to help.
Best regards,
The Dellonda Team
Excellent Camping Fridge-Freezer
Helpful and prompt response on the online chat to answer my initial enquiry, super fast delivery, well packaged.
Delighted with my new car/camping fridge-freezer, looks good, and gets surprisingly cold! Currently using as an overflow fridge in my kitchen, cant wait to use it on my upcoming camping trip, fingers crossed the UK weather remains fair and I need it to keep the wine cold :0)
24 June 2025
Reply from Dellonda
Hi Hazel,
Thank you so much for your wonderful review! We’re thrilled to hear that you're happy with the service and the performance of your new fridge-freezer. It’s great to know it’s already making a difference in your kitchen, and we hope it will be just as handy on your camping trip!
If you ever need anything else or have any questions, don’t hesitate to reach out.
Best regards
The Dellonda Team
Honest and true to their word
What a pleasant and easy company to do business with, I have no hesitation in giving 5 stars. I had a problem with an ice cream maker I purchased. I rang them and what a refreshing experience it was. The lady ( Victoria ) who answer the phone could not have been more helpful, she understood my issue and suggested a couple of possible solutions, after a short discussion I chose the option that I felt was best for me. She instantly took ownership of the resolution, kept me informed what was going to happen and when, and true to her word it all went to plan and on time. It is never nice to have a problem, but when you do this is the type of company you pray and hope for honest and true to their word.
1 July 2025
Unprompted review
Reply from Dellonda
Hi Andrew,
Thank you so much for your kind words and for taking the time to leave such a thoughtful review.
We’re delighted to hear that your experience with us—and with Victoria in particular—was such a positive one. We understand that having an issue with a product can be frustrating, so it’s great to know you felt supported and well looked after throughout the process.
Your comments truly mean a lot to our team, and we’ll be sure to pass on your praise to Victoria—she’ll be thrilled to know she made a difference!
Thanks again for your trust and recommendation. If you ever need anything in the future, we’re only a phone call away.
Best regards
The Dellonda Team
Great company to deal with ordered some…
Great company to deal with ordered some spare seals for my keg machine arrived next day
20 June 2025
Reply from Dellonda
Hi Andy,
Thank you so much for your kind words! We're thrilled to hear your spare seals arrived so quickly and that you were happy with the service. If you ever need anything else for your keg machine, we're always here to help. Cheers!
Best regards
The Dellonda Team
Too hot to handle
Camping nearby our coldbox gave up in the extreme heat, looking through the Internet and I found Dellonda as only a online store. A quick phone call to Bailey in the office, explained to him the problem and enquired if he could help. Told him what fridge/freezer we would like, without hesitation he said no problem pay on line and I will get it ready for collection within 1 hour.
Very happy,brilliant service and a brilliant piece of equipment many thanks to Bailey.
19 June 2025
Reply from Dellonda
Hi Paul,
Thank you so much for taking the time to leave such a great review! We're delighted we could help you out during the heatwave and get you back up and running so quickly. We'll be sure to pass on your kind words to Bailey – he’ll be thrilled to know he made a difference!
Enjoy your new fridge/freezer, and if you ever need anything else, you know where to find us.
Best regards,
The Dellonda Team
Item arrived scratched and dented
Item arrived scratched and dented. Chimney parts not flush when screwed together. Very disappointed also that despite sending messages on day of arrival and again today, I have had no reply.
26 June 2025
Unprompted review
Reply from Dellonda
Hi there,
I’m very sorry to hear that your item arrived damaged and that you've had difficulty getting a response — that’s absolutely not the experience we want for our customers.
We’d really like the opportunity to put this right. Please email us at support@dellonda.co.uk or call 01284 757575 so we can locate your order and resolve this for you as quickly as possible.
Thank you for bringing this to our attention, and again, sincere apologies for the disappointment caused.
Best regards
The Dellonda Team
Excellent company to deal with
Excellent company to deal with, needed a new spa liner they answered the phone promptly, placed the order and it was delivered the next day.
11 June 2025
Reply from Dellonda
Hi!
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had a smooth and efficient experience with us. From the prompt phone support, to the speedy delivery of your new spa liner.
It was our pleasure to help, and we truly appreciate your support. Enjoy your spa, and don’t hesitate to reach out if you need anything in the future!
Kind regards,
Team Dellonda
Very disappointed
Very disappointed, can’t get the stone hot enough! Tried a mixture of kindling and pellets. Top cooks great thin base is just not cooking!
8 June 2025
Reply from Dellonda
Hi Simone,
I'm sorry to hear you're disappointed and having trouble getting the stone hot enough to cook the base of your pizza properly — that’s definitely not the experience we want for our customers.
We would recommend using a mix of hardwood, wood pellets, fine kindling, and firelighters to get the fire going. Once the oven reaches the desired temperature, it’s important to continue topping it up with pellets through the easy-access hatch — otherwise, the temperature can drop quite quickly.
We’ve also created a helpful video that provides guidance on how to effectively use the oven and offers useful tips for cooking pizzas. You can watch it here:
https://www.youtube.com/watch?v=PHaKSyj-m0s&t=178s
Thanks again for your feedback — we hope this helps, and we’re here if you need any further assistance.
Best regards
The Dellonda Team
I didn't get a handle with the product.
15 June 2025
Reply from Dellonda
Hi Malcolm,
Thank you for your feedback. We can see that you previously contacted us regarding a replacement handle due to burning. We responded with pricing information and some troubleshooting tips to help prevent this issue in the future.
Please feel free to get back in touch so we can arrange the payment link for you.
Kind Regards
Team Dellonda
Brilliant customer service
Brilliant customer service. Called for a fault on a 4 year old 12v fridge. They pulled up the order details, spoke to technical and sent me a part out (chargeable). All from 1 20min call.
13 June 2025
Reply from Dellonda
Hi Mike,
Thank you so much for your kind words! We're really glad we could help get things sorted quickly for you. It's great to hear that everything was handled smoothly in one call. That’s exactly the kind of service we aim to provide.
If you need anything else, please don’t hesitate to get in touch!
Kind regards,
Team Dellonda
Reply from Dellonda
Hi Tim,
Thank you so much for your kind words! We're thrilled to hear you found our service friendly and quick—and that you're happy with the product too. We really appreciate you taking the time to share your experience and look forward to serving you again in the future!
Best regards
The Dellonda Team
Incredible service
Customer service was incredibly supporting and acting very fast. They arranged replacement of damaged product delivered very next day in excellent condition. Also they collected the damaged product at the same time for not at any cost at all. Highly recommended company
18 June 2025
Reply from Dellonda
Hi Anda,
Thank you so much for your kind words and lovely review! We're really glad to hear that our customer service team was able to assist you. We always aim to to resolve any issues as quickly and smoothly as possible, so it's great to hear you had such a positive experience.
It means a lot to know that you would recommend us, and we truly appreciate your support.
Best regards
The Dellonda Team
Using DHL eCommerce fir delivery is…
Using DHL eCommerce fir delivery is expensive. We had to travel to Darlington to collect the item as it was sent 'sign for'. Fir the value of 4.99 this was a waste of time as without 'sign for' DHL would have simply pushed it through the letter box. Maybe us Royal Mail?
10 June 2025
Reply from Dellonda
Hi Julie,
Thank you so much for the great review! We're thrilled to hear you were impressed with the fast delivery. We truly appreciate your support and look forward to serving you again soon!
Many Thanks
Team Dellonda
We needed two replacement garden dining…
We needed two replacement garden dining chairs to replace some that had worn out. They were no longer available from the original manufacturer but these were a very good match. Very pleased with the quality at such a great price and with super fast delivery. Ordered on Friday and delivered a day early on Monday.
8 June 2025
Reply from Dellonda
Hi Terry,
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that the chairs were a great match for your existing set and that you were pleased with both the quality and price.
If you ever need anything else, don't hesitate to reach out — we're always here to help.
Best regards
The Dellonda Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.