Della Reviews 572

So I rented the install kit, arrived quickly had everything I needed. Packaged well, even called to see if I needed anything, which is a nice touch. I didn't have questions, but they said just call if anything does come up. Felt like they would be there if needed. Pricing seems very fair.

Great service, very responsive and helpful in a time of need

Nicole is the BEST customer service representative we have ever dealt with. She is pleasant, knowledgeable, professional and has a great personality. Della is a great company and they stand by their products. Thank you Della.

I rented the mini split installation toolkit in May 2026 and could not have been more pleased with the process. The kit was sent out quickly and Della made a couple courtesy calls to see if I had any question—always nice to know there are people who can help behind the scenes when ordering off the web. The tools in the kit were well packaged and in good condition. Instructions for the individual tools, along with a step by step pictorial overview of the installation process, along with a QR code to watch an installation code, all helped make for a smooth installation. Returning the kit was super simple as a preprinted airball was included in the package. My deposit was refunded a couple of days after Della had received my return shipment. Overall a great experience and if I do decide in the future to do another mini split install, I’m gonna rent these tools again, and still come out ahead over where I’d be had I purchased lesser quality tools from Amazon. And my wife’s not yelling at me about cluttering up the house with more tools so that’s a win as well.

Elizabeth was very helpful with my issues. she was able to resolve them in a timely manner, got me my new unit way faster than she originally said. I'm very satisfied, and will definantly do business with della in the future. thankyou very much for "Making It Happen".

Nicole was absolutely amazing. She handled everything great. She should be running the department

The young lady that I dealt with, Nichole, was very pleasant, helpful, knowledgeable, and answered every question that I asked and also solved the concerns that I had. She is an excellent customer service representative and you are lucky to have her on your team. I can only hope that the rest of your customer service representatives are half as good as she is. She was the best! Thank you, Nichole for everything that you did to help me.

Lizzie is awesome! She hit a home run when it came to helping me getting my della fix! She is one of the best customer service people I have ever dealt with, putting the customer first !

Product is Great! Very easy to install. Easy to use and we are very happy with our purchase. However the best thing is the product support! I had what i wasn’t sure was a problem or normal operation. I called the support number and not only got to speak to a real person right away she(Elizabeth) was actually the support person and answered my questions immediately. I am still in shock that that i wasn’t sent to a AI operator or someone overseas.

It was a lengthy process Della sending replacement parts and trying to isolate the issue. Make sure you register your unit it will make it easier to get the service going.
Customer service was easy to get in touch with. A few emails and photos back and forth but not a real problem.

Nicole R. made the experience absolutely WONDERFUL! I purchased 2 units and encountered an issue with one. It happens. Nicole put my fears at ease and handled the issue like a PRO!

The service experience was exceptional! My unit arrived with a manufacturer leak, and they replaced it immediately with zero hassle. Truly impressive support—I’d give them a 10/10 if I could!

I had a problem with fireplace and spoke to Nicole, She was right on top of it and within 24 hours was sending us a replacement. Nicole was very friendly, courteous and professional.

Customer Service is very responsive and was able to get my issue resolved quickly

Product quality.
Purchased one unit few years ago for my garage. Works like a champ in the summer and does very well in heating mode during cold days.
Outstanding customer service!

Service is where companies really differentiate themselves. My Della mini-split stopped working and I needed help fast. Sandra in tech support was patient with me while expertly walking me through the diagnostic steps. We determined which part was needed in short order. That information was then sent to Lizzie in Customer Support who quickly handled all the necessary arrangements to get the part on the way to me. She answered numerous questions for me and quickly got the part on the way to me. This all happened in one day. Very pleased!

Elizabeth was very patient and very knowledgeable about the product. I was very agitated and she understood and was able to guide me through the process. I was already pleased with your product and I am now very pleased with your customer service thanks to Elizabeth.

Installed the unit myself and had my a/c guy pressure test and vaccum the system. Released the refrigerant, started it up and it’s run fine ever since. I’ve used it in cool, heat, and dehumidify modes and all work properly. I just hope it lasts a long time! I did order the wrong lineset but Elizabeth in customer service was a great help with getting my refund processed. She took care of everything! Thanks

My customer service rep Wes unbelievably fantastic. I forgot his name - but if I was my company I’d give the man a pay hike!! 5 Stars to the man! I wish I remembered his name. Maybe Eduardo?