Dell Reviews 51

First of all, for new laptop, hardware, BIOS and drives cannot work together, just a big mess. My laptop brand new is unusable.
Very poor customer care on technical support, really of no use, you are on your own. Extremely difficult to talk to anybody. When I can, the connection drops in minutes, phone or remote session or chat. Seems the support is fully in India and there are no capabilities for power, internet up, bandwidth, etc. ZERO service.

Horrible customer service, spent 2 hours on the phone and got transferred 8 times with no solution, got hung up on 5 times. Departments are incapable of communicating with each other and agents keep transferring your calls back and forth with no solution. If i could give 0 stars I would. Never buying from Dell again.

If I could give 0 stars I would. I had ordered a Dell Desktop Computer on September 21. I was originally promised to receive my computer on October 1st. My computer didn't come because Dell claims that it got delayed. They gave a second promise that I would receive my Dell computer on October 12. Now I am informed that my Dell computer is delayed yet again. I had paid almost $1000 for this computer, but no Dell computer. Why is a brand like Dell won't keep its promises. Now I can see that the Dell company are a bunch of liars. For a company as old as Dell, you think they would be well prepared for events like this, but I guess Dell has to lose millions of its customers to get it through their thick heads that they need to change their ways. I will never do business with the Dell company again, I will tell everyone I know to look for other brands to buy from. Maybe if I was a millionaire or billionaire bigshot, Dell would show me respect and keep their dam promises. Everyone who reads this, don't buy from Dell, go for other brands.

I received my G5 Computer a couple weeks ago and noticed that the wireless card that was installed was not the one I had ordered. I spent two hours on the phone today and still no resolution. I went from department to department (four in all). I had enough time to give the case# to the last representative until the line was dropped. Do you think they called me back??? Nope. I may just return the whole thing tomorrow and get my money back.

Overall the experience is average. Customer service takes a long time to get to and I got bounced around quite a bit. Their PCs are fairly overpriced, but that's the norm with pre build. Honestly, you could do much worse, though don't expect anyone at Dell to bend over backwards for you.

Dreadful experience with dell after ordering a TV on they website.
They shipped the TV and asked the transporter to ship it back, seemingly for no reason, without letting me know.
In good faith, I reorder the product, but this time, they wait for 4 days before cancelling the order, once again for no reason.
During these two weeks I spent waiting for a TV, I spoke to at least 5 different reps who were barely able to produce any answers as to why these orders were getting cancelled, and were actually leading me on to believe the orders were in good shape.

Their staff was very rude and aggressive as well while trying to convince me everything was ok.

AVOID AT ALL COSTS!!

The prices are fair for the quality

Just an absolute sham of a company.

Bought the Alienware Area-51m laptop through Dell.ca only to learn later that there is a severe hardware flaw which caused several fires in the first batch. To remedy this, Dell forced a BIOS update to the computer which severely limits graphic performance. This computer is a $4,000.00 ultra high end graphics performance beast, so this somewhat defeats the purpose of it.

It was the customer service that was really awful though. I've been hung up on, condescended to and given the complete run around for months all the while being completely polite and accommodating on my part. I have lost work days fielding troubleshooting calls, had a tech visit my home for a full half day to replace a part that was never broken only to be told we will have to do it all again. I don't know if the Technical Support line is following a script or just acting willfully ignorant, but they've spent 1/3 of my warranty time (4 months) kicking the can down the road. I'm certain at the end of this year long warranty they'll just stop taking calls and leave me with this poor broken down machine.

Terrific buying experience (obviously where the resources go), terrible support experience.

Learn from me and the myriad of others in this situation (it's well documented and EVERY AREA-51M they sell with a 2080 has this issue) and just steer clear. Save yourself the headache and trouble.

Sorry to be the bearer of bad news.

Dell is likely the worst corporate entity I have ever interacted with.

Dell Inspiron 15 5000 series laptop, it is very bad unit. I bought it online on May, 2017 that cost including tax was $1018.12.

This is my last request number 967681935 for the laptop on July 2018 “I am very disappointed by the manufacture warranty for my laptop after i own it and support that i am getting even though i have paid for extra guaranteed; the same problem still has not been fixed. I got so sick and tired of the same problem that i didn't even bother replying back to you for almost a year but today was just hell for me. I am getting so annoyed of the screen that keeps on glitching with static every now and then it hurts my eyes! Also, whenever i am loading a program there seems to be a very loud noise from the laptop that would not stop unless i end the program, it has been made me a lot of headache.

Since this problem has not been fixed for at least 3 times i have talked to you guys, i do not want you guys to test since you already know the problem, because you tested my computer so many times already. Instead, i just want to send this laptop back to you so you guys can actually figure out the main problem... It's very frustrating to me as i have a hard to doing work on my laptop!!”

On the third time, I sent it out for service, i got it back for a little while and then every problem came back after 1st day just a little big and 8th and go on day and up to now. I have been so tired, disappointed, unhappy. It’s a horrible Dell laptop computer.

Nam Ngo

Bought a Dell XPS 15 in 2014 for more than $2,500 ! In 2017, had to remove the battery that was swelling (expanding). No way to get a new battery from Dell ! No way to get any service at all from them.