Delivita  Reviews 

441
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of their products, especially the pizza ovens, which are easy to set up and use, yielding excellent results. Many also highlight the prompt delivery service, noting that items arrived quickly and on time. However, some customers noted issues with product functionality or damage upon arrival, including faulty or broken ovens. A few also experienced delivery problems like delays, missing components, or confusing communication. Some reviewers felt there were issues with how product defects or warranty claims were handled.

What people talk about most

Product

People report positive experiences with product, with many reviewers praising the quality and ease of use of... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting prompt and quick... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the excellent build and overall high... See more

User experience

Consumers find the user experience to be positive, with many delighted by the ease of use and quick setup,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great portable pizza oven the Diavolo. Great price compared to more known brands and you get accessories such as the heat gun which you need to make sure you have perfect temperature when making pizz... See more

Rated 5 out of 5 stars

Ordered the gas Diavolo with accessories. I was called personally to discuss alternative colour the day I ordered due to stock. So really good service and it arrived the next morning. Great little ove... See more

Rated 5 out of 5 stars

Great product and equally great Pizzas! Instructions easy to follow and the oven makes a great addition to our outdoor kitchen.

Rated 5 out of 5 stars

Delivita are fantastic, they’re customer focused & their attention to detail is amazing. Quality products matched with quality people. Thank you


Company details

  1. Garden
  2. BBQ Area
  3. Cooking Class
  4. Food Machinery Supplier

Written by the company

Delivita is a British brand specialising in high-quality, wood and gas fired pizza ovens, made for Outsiders. Designed for versatility and ease of use, their ovens are compact, portable, and perfect for both home and outdoor cooking. With a focus on creating exceptional culinary experiences, Delivita’s ovens are built for high performance, reaching cooking temperatures quickly and maintaining heat efficiently. Beyond pizza, their ovens can be used to cook a variety of dishes, making them ideal for food enthusiasts who enjoy hosting gatherings. Delivita also offers a range of accessories to enhance the cooking experience.


Contact info

4.2

Great

TrustScore 4 out of 5

441 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(441)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality product delivered quickly

Really pleased with my pizza cutter, an extremely smart, large, good quality product which was delivered quickly. The presentation is good too - it comes in a fabric bag which is nice as I’m giving it as a gift.

23 September 2024
Rated 5 out of 5 stars

Great product

Great product, bought the wood fired oven, once semi mastered it's a great oven. The temp on outside gets a hotter than expected from the videos although at 80 degrees it's safe to touch. The colour we opted for sn Emerald green although the actual colour is more British Racing Green which is fine. Great communication through email and all products made to a high British standard.

9 September 2024
Rated 3 out of 5 stars

Delivered damaged & items not as described.

DPD driver dropped the pizza oven and we didn’t notice it until after the 48 hours had passed as the box wasn’t damaged. Which begs the question whether it was damaged by DPD of delivita. We then couldn’t raise it as an issue because they cover themselves for damage under the warranty.
The paintwork is patchy on the outside, the glue has started to break down inbetween the outer shell & the all weather cover isn’t waterproof. And despite someone getting back to me very quickly to reassure me when I questioned the integrity of the pizza oven due to the damage, we have felt rather disappointed overall with our experience.
It’s a great pizza oven and we have enjoyed using it so far but a little disappointed with some of the quality of the items. Hense my 3 star review.
Other people may not have the same experience and it seems we may have just been unlucky. But we just feel like they washed their hands of it once it had been delivered and that to me isn’t what customer service is all about.

19 August 2024
Rated 4 out of 5 stars

Ordered one of Delivita's oven tables…

Ordered one of Delivita's oven tables from Nisbets which turned out to be faulty. Nisbets were useless in trying to fix the situation, but Rachel from Delivita was an absolute star in getting it sorted out.

26 August 2024
Unprompted review
Rated 1 out of 5 stars

lacking in customer service

I ordered some dough balls but somehow their website picked up my old postcode on the delivery address. The rest of the address was correct, just the incorrect postcode.
The delivery was due for 1pm on a Friday. The delivery driver kept sending texts saying he was running late. I waited in my house all afternoon and nothing arrived. I checked with the delivery company and the status of the delivery was “refused”.
I attempted to contact the delivery company and Delivita several times. On Monday Delivita finally replied and told me that the delivery driver had attempted to deliver the parcel to the “postcode “ which was standard procedure. I told them that made no sense as the address clearly didn’t match the postcode. Why didn’t the delivery driver contact me when delivery was refused the same way he’d been contacting me to advise he was delayed several times.
Ultimately Delivita were not interested, said the goods were perishable so had been disposed of and offered no refund or discount off next order or any gesture of goodwill. I just have to suck it up and take the £30 loss.! Nice attitude guys!

1 August 2024
Rated 4 out of 5 stars

excellent service

excellent service. delivery next day but dough was thawed. I was told it would be okay to freeze again before cooking. Tried the dough after thawing. NOT GOOD SO THREW IT AWAY.

18 July 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look