Deliveroo Reviews 

Utterly disgusting and pathetic experience in Dublin. Food came completely crushed, asked the rider to dispose it off. The Rider left the dirty packet in front of the apartment and the food packets at the side of the apartment. The Rider had no civic sense, and presumably not aware that trash has to be disposed off at bin. Deliveroo has no control over these riders, in fact most of the riders name on system vs actual rider who is delivering doesn't match. This is in fact serious as Deliveroo will have no trail if something serious happens. A so called customer service manager by the name Carl couldn't not resolve the issue and said he is person with in charge and doesn't have anyone to escalate. Finally directed me to web form under Contact Us. Utter disgrace and no wonder why majority of reviews are 1 Star.

Order did not arrive, customer service unhelpful, no refund issued

Pathetic to say the least!

Go to the restaurant! Deliveroo Ireland does not work anymore. Delivery is awful. Service is unreliable and unless restaurant provides their own delivery you are wasting your money. Ordered from great restaurant 15mins away, Ordered was clearly waiting a longtime b4 being collected. Diet coke was warmer than food when it arrived.

I ordered from McDonald’s in rathmines and was waiting 2 hours

Second time I ordered the time kept changing for delivery so I contacted customer service and I was told it was my fault . And I should just wait to see if the restaurant agrees to cancel my order . Ehhhhhh I’m the one spending money . Worst customer service experience I’ve ever had

My order was cancelled by them saying is my mistake so just they won't get back by the guarantee....shi.. empirice avoid at all cost u will get disappointed

Avoid at all costs. Ordered and paid for food, wrong order came (no problem with that, simple mistake) I explained to driver that order was wrong and sent him back with food. Explained what happened to customer service and explained that I didn't mind to wait for the proper order. In return, "Neal Patrick" and later "Miguel" told me I should have just taken incorrect order and refused to issue a refund before cutting me off the chat . Absolutely disgusting behaviour, and I will be following up on this.

People please be aware that if you order food through deliveroo they operate a scam where you are signed up to what is called deliveroo plus and charged €8.99 per month for nothing,
I have contacted this company to show me evidence of where I signed up to this and asking that they refund the money. Obviously you won’t be surprised that they are trying to make me jump through more hoops than you’d find at a circus. Don’t use them EVER!!!

Literally just saw the driver arrive right now.... place the food bag on a wheelie bin outside.... take a picture of it..... then leave taking the bag with him.
THIEVES!! From Dundrum in Dublin.

@Deliveroo This is unacceptable! Your rider called me, told me to hang up, then disappeared. I waited outside in the cold for 10 minutes, only to find out he dumped my food somewhere and it got stolen. Customer service refuses to refund me and blames me instead. How is this fair? This is a clear delivery failure, and I demand a proper resolution.

#Deliveroo #BadService #CustomerComplaint

Abysmal service. Driver did not deliver my order. His photo of delivery (outside my building) and the security cams proved this yet Deliveroo refused to refund me. No such issues with JustEat and UberEats. If zero stars were an option in this rating…

I ordered priority food for my guest from a restaurant in Swords, Ireland through Deliveroo. I placed the order at 2:05 p.m. with an expected delivery time between 2:35 p.m. and 3:00 p.m. At 3:18 p.m., a Deliveroo customer representative called to inform me that the restaurant was closed and they couldn't deliver the food. They refunded my money and provided a five euro credit. However, I knew the restaurant wasn't supposed to close until 5:15 p.m. I was extremely embarrassed in front of my guest due to their dishonesty.

Ordered food on Friday just to find only receipt as driver left my order on the busy street while making a picture of ir by the gate where there were other places to hide it off the public view. Called back 3 min after the initial call but couldn't get through to the driver. Customer.er service asked me for a picture of the bag after I said that none were found, then called me a name of opposite gender asking to email in some other place.... won't be using it again, too many mistakes and too much money was wasted as it's this isn't the first time.e they made a mess out of the order. By the way , no refund or empathy for this experience, not like it was expected.

I ordered food via Deliveroo in London. The food was different from what i ordered, the food was also half eaten. When complaint was raised and pics were shared as evidence, deliveroo only returned me about half of my bill. I am guessing they think that the food was half eaten so other half was left to be eaten. Such a disgrace to the growing service based companies

Will be using JustEat only going forward.

Very bad service in Ireland. I ordered donuts today and they said delivery in 15 mins. Ordered at 10.30. Now ot is 11.45. They kept on changing delivery time. I can not even cancel my order. Very poor service. I would never order through this iste anymore

Order incomplete. Impossible to get refund. Useless

I ordered food. I got notification my rider has arrived. I went outside, no driver no food. I contacted them and they said rider tried to ring me which is a lie and they left food outside. They had no proof that they tried to contact me, just their word. Then the audacity to say no compensation. These people are aggravating. Order through deliveroo at your own risk.

Very bad.
Don’t use this service! Use Just Eat instead!
We ordered rolls, delivered late and smashed, no cutlery as requested. When contacted via chat, agent- Mohammed said he is very sorry and closed the chat.
Poor support!

Rider cancelled my order 6 minutes from my location, then when I looked for a refund they 'kindly' offered me a fiver back because I picked up my order. The hoops you have to jump through just get the delivery fee(which never happened) back was unreal. They've lost about 12 customers today. JustEat will have our custom in the future