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DeliverMyMotor Reviews 

337
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the digital platform for being exceptionally simple to navigate, highly efficient, and consistently offering a wide selection of competitive transport quotes. Consumers also deeply appreciate the professional drivers who communicate clearly, remain entirely polite, and handle vehicles with great care throughout the entire transport journey. Some reviewers were not happy with occasional delivery delays, poor coordination, and difficulties regarding overall schedule management. A few people additionally reported that certain transport providers failed to show up as scheduled or caused unexpected problems during the delivery process.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient vehicle transportation at short... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, as experiences vary significantly between... See more

Staff

People report positive experiences with staff, highlighting reliable, professional, and trustworthy drivers... See more

User experience

Clients share positive opinions on user experience, highlighting how simple the website is to navigate and... See more

Website

Consumers find website to be positive, describing it as a great platform that is simple to use and connects... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked a delivery of a new car I had bought online and then was reading through reviews here on Trustpilot about deliver my motor which made me think I had made a mistake. Decided to stick with my b... See more

Rated 5 out of 5 stars

I would like to strongly recommend as from de start of collection following the route and the delivery everything is been mint like a Swiss watch, professional , time frame for collection and deli... See more

Rated 5 out of 5 stars

Have been using this site since it started! Had 500 jobs in four years at this point some have gone great some have been hard customers but Paul is always on the WhatsApp group and has helped alot. A... See more

Rated 5 out of 5 stars

Absolutely first class. Delivered a donor car to repair my old banger. Collected the donor car from a slightly nervous seller and reassured him very professionally. The car was delivered late but that... See more


Company details

  1. Transportation Service

Written by the company

DeliverMyMotor Connects you to nationwide Companies moving cars, vans, bikes, caravans, boats and anything else we can cover! Our aim is to reduce the large added fees on other platforms and ensure movers are Insured & trusted.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

337 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(337)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I contacted a few companies but could…

I contacted a few companies but could not get the answers I wanted. While I was searching on the internet, I came across it and entered my information and was matched with the most suitable transportation company. Great service - impeccable service.

10 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service will use again

Very easy app to use. The driver that nodded on my job transporting a car from wales to Derbyshire was very efficient I was very happy with the service thanks

8 October 2023
Unprompted review
Rated 1 out of 5 stars

Abusive, odd and ineffective

As a previous reviewer has alluded to, this company don't appear to like paying refunds. A merchant sourced through their platform let me down repeatedly and so I requested a refund from DeliverMyMotor, specifically to my original method of payment.

They ignored my request (having, predictably, not even bothered to apologise for the circumstances that led to me having to request the refund in the first place), and instead issued me with a credit for the site. I asked for this to be withdrawn and for a proper refund to be issued. This request was ignored, and so I followed it up with a further request, and an explanation that I would seek restitution through my bank if it was not forthcoming from them.

Their response? They blocked and closed down my account, accused me of fraud (the mind boggles) and aggressively threatened to send my details to a national fraud register. Perhaps they were anticipating what I was considering having to do, and so thought they would try to achieve some sort of puerile counter-accusation first.

I have now obtained a refund, having lodged a complaint via my bank, but I can only reflect on how odd, sad and unprofessional DeliverMyMotor are.

There are plenty of similar, but more professional and reputable companies, offering an identical service - my advice would be to steer clear of these insecure shysters, and opt for one of their more superior competitors.

EDIT - The shameless owner, who uses different aliases across his social media accounts, (tells it's own story!), made 9 edits of his response in the space of ten mins, ranging from the downright abusive to the downright untrue. Have a look at some of the other negative reviews and you'll see that this is how he operates when confronted with true and accurate reviews - threats, lies and panic!

22 October 2023
Unprompted review
DeliverMyMotor logo

Reply from DeliverMyMotor

As standard you were credited and the job re-listed on the platform in order to find a rapid replacement. You then were requested a further refund which was issued 26 hours after your ticket submission on the 5th of October and the refund settled on the 8th of October. (You say this was ignored, our refunds show different) You then made threats and continued to drag abuse to social platforms referencing us to the 'mob' and calling people 'insecure clowns' which has now been edited.

Referencing people to the 'mob' and calling people 'insecure clowns' is a little childish to say the least.

Rated 5 out of 5 stars

Mint of a delivery driver I had!

Mint of a delivery driver I had. Brendan was accommodating and provided great service and went the extra mile to make sure everything was in order.

I just wish to know if the website could go top as I had to follow a Google ad I went through with

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Found this service very helpful &…

Found this service very helpful & reasonablbly priced after a break down. Matt was very knowledgeable and helpfully through the whole process. Would highly recommend and would definitely use again

2 October 2023
Unprompted review
Rated 5 out of 5 stars

we used matt (classicperformance) to…

we used matt (classicperformance) to move our porsche for us perfect throughout and always kept us updated with pictures site was easy enough to use thanks again matt is a credit to your website

16 September 2023
Unprompted review
Rated 5 out of 5 stars

Having had a really bad experience the…

Having had a really bad experience the week before with Shiply I was reluctant to try Delivermymotor as it seemed like the same sort of site. I needed my car moved urgently as the garage it was in had it for months without doing any work and had been ignoring my messages. I put the job up and was contacted by a local guy who had been vetted by delivermymotor. I explained the situation and he agreed to meet me at the garage to retrieve my car. He was highly professional throughout and saved me a whole lot of stress. I have already left the driver a review on delivermymotor but I just wanted to say how happy I am.

2 October 2023
Unprompted review
Rated 5 out of 5 stars

This is the first time I have needed a…

This is the first time I have needed a car transporting. So glad I found “Delivermymotor”, the whole experience was made so easy by Paul who helped me through the process without any dramas.
Best price by far on the internet, the deliver company kept me informed at each step of the delivery. A fantastic service from James who was pleasant and very knowledgeable.
I would recommend anyone who needs a vehicle moved to use this company…6 stars if it were possible.

5 October 2023
Unprompted review
Rated 1 out of 5 stars

Just be aware!

Just be aware - this business is essentially a guy running a basic website from his phone. You will find zero real contact details, they will not provide a telephone number, just some poorly worded and laid out FAQs, they basically do not want to deal with you. I set up a simple job/quote which lead to dozens of replies from truck drivers, for which you will find it virtually impossible to check their credentials (apart from ‘VIP’ badges and frankly pretty spurious ratings within the website of this business). I eventually opted for an apparently well rated operator as the quotes I received were all very similar, and searching for the actual names and business details of the truck drivers proved to be a needle in a haystack. All confirmed and then a fee paid upfront to this business at circa £80.00. Happy enough, and I even asked the truck driver if he wanted to quote on a second similar job, moving another car for me. A week or so later I mentioned the booking I had made to a trusted business colleague, who it turned out had used a driver via this business earlier this year, which had resulted in a major hassle and loss for him, still an ongoing claim and legal case against the truck driver who had moved his car. He basically warned me that this business (Deliver My Motor) ignored him, washing their hands of his problems with the truck driver. So on reflection I decided to cancel. No big deal, the job/booking was weeks away, plenty of notice. However there is NO functionality on the website to cancel, nothing. So I emailed both them and the truck driver to cancel (tried calling the truck driver a couple of times first before emailing). Didn’t ask or expect my fee back from Deliver My Motor. What I then got was a series of childish and rude notes from Deliver My Motor (only emails though, as above, despite my asking them for a contact telephone) accusing me of having a ‘chip on my shoulder’ and trying to ‘rip them off’. Just ridiculous stuff. (for the record, I had not booked a second job with their truck driver/user, and if I did so it would be his responsibility to log the new job with Deliver My Motor, if he chose or needed to, not mine). So on balance folks, just be aware that you are simply dealing with a portal and a one man band in this business. Which is all good in the grand scheme of things….until you have a problem or change of any kind it seems! UPDATE EDIT - a shrewd reader of the essay response to my review will spot the desperation and whacky accusations which make no sense or have any relevance to what I experienced. Facts remain: I booked, I tried to cancel by normal means with NO desire for any refund. Honest advice from real-world experience of a trusted friend lead to my decision, simple and straightforward. As to the waffle regarding a second booked job, it wasn’t agreed booked or confirmed in any fashion. But if it had been, the responsibility to flag any job externally would plainly be for the truck driver, not the customer. I didn’t sign up for any exclusivity, in any form. If the truck drivers do, that’s to them to manage and process. All in all, a peculiar experience with a very troubling business, one which I will of course avoid and will advise others I encounter to do likewise. Thanks for the best wishes though, I’ve booked both movements with the market leading national provider, as this has never been about price, but is and will always be about quality and trustworthiness. UPDATE EDIT 2: The hefty wacky essay which was their first reply has now been removed and replaced with the quick easy one below instead. All very very peculiar. No vendettas here, just plain and frank sharing of my own experience, in light of the experience of a trusted colleague and friend who shared it with me. And ZERO nasty or aggressive emails from me at any time, do I strike you (dear reader) here as someone who would need or choose to send bile in emails? My guess (without reading them all) being that the positive reviews upon the business are primarily from the truck drivers who use it, not actual end user customers. That’s fine, all quite clear, but does it reflect - rationally- the experiences of customers in a balanced fashion? Hey-ho, I’ll be getting on with my very very happy life (incl those two movements of cars, all booked and confirmed professionally with a sound and well regarded business). Best to all!
UPDATE EDIT 3! Yet again this business has carefully revised their peculiar responses. This is the THIRD time. This time the proprietor (Paul) has inserted an added comment about refunds. I have at NO time sought any refund, in fact their terms state that no refunds of fee will be forthcoming, but regardless, I simply did not request a refund. As to the rest, why would any user carry on and ‘give it a try’ in light of warnings of bad experiences from trusted friends?

4 October 2023
Unprompted review
DeliverMyMotor logo

Reply from DeliverMyMotor

You didn't even give our service a chance and have jumped to conclusions. You picked the most trusted provider on the platform with over 180 booked jobs and 5 star reviews all round - Further provided a full insurance certificate number to verify he is covered. Not sure what the issue is, I will not continue to entertain story time here. No refund was requested otherwise it would of been processed.

You have even contradicted your own sentences in your review but I hope your new move goes well for you.

All the best.

Rated 5 out of 5 stars

Easy to use, good experience

Place my job on the site, very easy to do. Had multiple responses over the next few days so I had a good choice of transporters. Chose Jeff, good choice, overall great experience

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Was worried at first never used the…

Was worried at first never used the site before. I booked my job with nytrider and it went perfect richard was amazing with all of it! Good price too excellent website 👍

20 September 2023
Unprompted review

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