Delightfulflora Reviews 

19,631
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 1,528 reviews, most reviewers were unhappy with their experience overall. Consumers frequently stated that package deliveries arrived days behind schedule, completely ruining important events like birthdays and anniversaries. Buyers also shared that the floral arrangements were frequently wilted, damaged upon arrival, or significantly smaller than what was pictured online. Additionally, people struggled to receive helpful customer support responses or prompt refunds when addressing these disappointing problems. Some reviewers were happy with the gorgeous, fresh blooms and found navigating the online ordering process very simple and efficient. A few other people also felt that their gifts arrived precisely on time, bringing wonderful surprises to loved ones.

What people talk about most

Delivery service

Consumers find delivery service to be unpredictable, with many reviewers reporting that their orders arrived... See more

Product

Customers had ambiguous experiences with the product, as many reviewers praised the gorgeous blooms and great... See more

Order

Reviewers express mixed feelings about their order experiences, as some consumers found the ordering process... See more

Quality

Users describe ambiguous interactions with quality, as experiences with the floral arrangements vary widely.... See more

Service

Customers consistently note ambiguous experiences with service quality. While some reviewers praised the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered some flowers on a saturday, and ordered them for sunday as they have “next day delivery”,and they didn’t come until mid day tuesday. However,the flowers are very nice and are good quality... See more

Rated 3 out of 5 stars

I ordered flowers for next day delivery and was charged a premium for this and they did not arrive until the day after. I emailed you to say how disappointed I was as they arrived late and have receiv... See more

Rated 3 out of 5 stars

Was a bit annoyed ordered on the Friday for Saturday delivery. But didn't turn up untill monday. Pretty bouquet but hlaf the roses 🌹 are dead already.

Rated 3 out of 5 stars

i am very dissapointed in your delivery as you sent my daughters flowers to BIDEFORD and NOT CHITTLEHAMPTON. where are they now? i want them at my daughters today .i made the address clear enough so... See more


Company details

  1. Flower Market

Written by the company

At Delightful Flora we’re all about making people’s day brilliant! With Delightful Flora a smile is just a bouquet away. Delightful Flora is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK. Every day, thousands of people trust us to deliver their flowers with good wishes and thoughtful sentiments on their behalf, we pride ourselves on that our customers trust in us. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I’m sorry, or just to say hello, we’ve got you covered. We are convenient way to shop for flowers and at very competitive prices you can count on us. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us


Contact info

2.7

Poor

TrustScore 2.5 out of 5

20K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

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2.7

All reviews

(19,631)

1,528 reviews in the last 12 months

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Rated 3 out of 5 stars

Ordered for a birthday but didn’t…

Ordered for a birthday but didn’t arrive until the following day
Not clear on the website that you need to allow 1-2 days for delivery compared to day required
Nothing says Happy Birthday more than the present turning up a day late 😬

2 September 2026
Unprompted review
Rated 1 out of 5 stars

I'm not happy at all with the service

I'm not happy at all with the service.
I clicked Sunday 30th August because it was my mothers birthday. I paid and it was confirmed that it was the delivery date. I also get an email from you stating the same date.
I then get a email from Royal Mail, saying it would be there around the Monday, then Tuesday, now I've just had another email saying it's out for delivery today.
I've been sending emails to you and your replies have been...that is a estimated date and that Royal Mail don't deliver on Sundays. If this is true, then why allow me to click on Sunday for delivery.
My mother has had to wait for her birthday flowers and I'm not happy at all!

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Anniversary Flowers

Thought the website easy to manage, plenty of choice and the flowers I chose were lovely and reasonably priced.
Our friends who received the flowers were "over the moon" with them.
Delivery was also on time.
Thankyou

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Ordered some flowers for my parnters…

Ordered some flowers for my parnters birthday and never showed up on the day I ordered them for! Im still waiting on my flowers, birthdays now ruined abit, not happy at all! Won't be using this service agen due to fact you failed me as customer and failed to deliver on time!

1 September 2026
Unprompted review
Rated 4 out of 5 stars

Arrived a little later than expected…

Arrived a little later than expected but my friend was delighted with this flower wine and chocolates gift
Given 4 stars because they cheered my friend up but do agree with a lot of others ordered the large which was very small indeed

1 September 2026
Unprompted review
Rated 1 out of 5 stars

They asked for a day that I want it…

They asked for a day that I want it delivered. I told them 30th, and they haven’t delivered it. Not happy with the service, they blamed it on bank holiday but maybe make that clear? They didn’t take account of that so I’m not happy. Their customer service is awful can’t lie

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, ordered for a friend's birthday, flowers, bubbles and chocolates. Delivered on the day I wanted and my friend was over the moon, she sent photos and they're lovely and just what I ordered. Brilliant

1 September 2026
Unprompted review
Rated 1 out of 5 stars

-1 if I could...2 days late on delivery…

-1 if I could...2 days late on delivery roses had died they was delivered with no water and the box said it was packaged two days before it was delivered so the roses sat in a dry box for two days? The customer service was shocking avoid at all costs

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish, avoid.

Absolutely rubbish. Do not use this company for delivering flowers. Ordered for a specific date for fathers passing anniversary. Not even sent out. Email to say is arriving within 2 days. Disgusting service. I dont even agree with 1 star , should be minus. Really effing annoyed.requesting full refund and an apology from them.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful service

Absolutely awful service from this company avoid at all costs. The customer service is appalling to non existent. My flowers are still not delivered despite being told they were out for delivery yesterday even though the delivery date given was the previous day! Give this company a very very wide berth at all costs.

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Ordered flowers to be delivered on the…

Ordered flowers to be delivered on the 30th. Paid for Premium delivery, nothing telling me that Royal Mail will be delivery, because if it had stated that, I would have gone elsewhere.
Also nothing stating that they don't deliver on Sunday.
So on I went and ordered and paid.
I recieved an email stating delivery would be 30th, as I had requested.

NO DELIVERY ON THE 30TH, as of TODAY, 1 SEPTEMBER, IM STILL WAITING FOR THE FLOWERS. Royal Mail tracking, now says they are at a hub, so THEYVWONT BE DELIVERED TODAY EITHER!!!.
PLEASE, LLEASE, PLEASE, AVOID THIS COMPANY LIKE THE PLAGUE, DON'T GIVE THEM YOUR MONEY!

30 August 2026
Unprompted review
Rated 1 out of 5 stars

Be careful with this company

Be careful with this company! My first order was great and I ordered for another occasion on Friday. But delivery is not guaranteed on the day you ask! Despite requests to cancel, emails were not responded to and it is very unlikely that any refund will be made. I will not be ordering from this company again.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusted

Absolutely disgusted. Ordered flowers for my wife for our wedding anniversary. Got a gauranteed delivery date for the 30th August (our anniversary day) It is now the 1st September and the flowers still haven't arrived. Ive emailed to see where the flowers are, and they still haven't had the decency to reply. Don't buy from this cowboy company

1 September 2026
Unprompted review

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