Defy Medical Reviews 

3,950
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, attentive, and helpful, often providing personalized care that addresses individual needs. People frequently highlight the excellent customer service, noting that providers take their time to listen without rushing appointments and explain complex topics clearly. The overall service and user experience are described as exceptional, with many appreciating comfortable and professional interactions. However, some customers also noted issues with administrative processes, specifically experiencing delays in receiving prescriptions or having consultations checked out promptly. Reviewers mentioned waiting over a week for updates or needing to call multiple times to resolve prescription issues.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their knowledge, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently praising the helpfulness, knowledge, and... See more

Service

People report positive experiences with service, often highlighting stellar interactions and responsive... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting amazing and very... See more

Product

Users describe ambiguous interactions with the product, with some finding it amazing and helpful for health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am grateful for Defy. Instead of gatekeeping care and getting tangled up in red tape, Morgan works with me to accomplish a tailor made plan of care that meets my needs. I appreciate the fact that th... See more

Company replied

Rated 5 out of 5 stars

Doctor was knowledgeable helpful and had some good insight. It's been like 2 months since I started this process though so I hope the medicine gets prescribed soon. Trying to get rid of pain and until... See more

Rated 5 out of 5 stars

Melissa has amazing listening & diagnosing skills . She was able to negotiate my difficult health challenges and sput in a request for a nurse ZOOM meeting for this coming Monday to make sure I'm us... See more

Company replied

Rated 5 out of 5 stars

So happy I switched to Defy. They listen to you. They don’t gatekeep medications. They know that women naturally produce testosterone along with estrogen and progesterone, so they are happy to prescri... See more

Company replied


Company details

  1. Medical Clinic
  2. Doctor
  3. Mental Health Service
  4. Women's Health Clinic
  5. Pain Management Physician
  6. Specialized Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,950)

254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

My original appointment was with Ben…

My original appointment was with Ben Walker. He was very friendly, patient, knowledgeable and helped me to understand my options. I wish I’d gone with him the second time, but I was having trouble aligning schedules and thought it couldn’t hurt to get information from another practitioner who was female and had many years of HRT experience so I booked with Robin. She was impatient, curt, rude and talk to me like I was stupid. My experience with Defy has been mixed, depending on the person I speak with, from very positive to mediocre and now to negative with her. Also, once you have a prescription filled out of state for testosterone as a female they won’t transfer it back to CA so I’m paying three times as much. Something to consider if you’re looking for cost efficiency you may want to go with a local provider after all.

19 June 2026
Defy Medical logo

Reply from Defy Medical

Thank you for sharing your feedback. We’re sorry to hear that your recent appointment did not feel like the right fit for you. We know every patient’s care experience is personal, and we appreciate you bringing your concerns to our attention. Please contact our team directly so we can better understand your experience and review any available options with you.

Rated 5 out of 5 stars

I couldn’t be happier.

Morgan and the rest of your staff were incredible. I felt like Morgan truly listened to me and cares about my treatment plan. I know I’m in good hands with Defy.

18 June 2026
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Reply from Defy Medical

This sure does put a smile on our face! Thanks so much for the positive review. Keep up the great work!

Rated 5 out of 5 stars

Morgan is a good listener and very…

Morgan is a good listener and very responsive to my needs.
I am still looking for 2 things in my cart. I need GHK -cu and Pt 141 spray.

19 June 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review, Donna. Please email Care@DefyMedical.com and we can certainly look into these items in your cart.

Rated 5 out of 5 stars

Morgan listened to my concerns

Morgan listened to my concerns, addressed them, made suggestions and answered all my questions regarding my plan of treatment.

17 June 2026
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Reply from Defy Medical

That's precisely what we love to hear. Thanks for the great review!

Rated 5 out of 5 stars

I felt like all of my concerns were heard!

I felt like all of my concerns were addressed with the actions I wanted to take. All of my progress on health markers have been very, very positive. I feel as if I am very close to reaching the goals for health and wellness I set for myself. Corbin was a big part of giving me the right guidance and is willing to work towards what I am looking to accomplish.

18 June 2026
Defy Medical logo

Reply from Defy Medical

We are so happy to hear about your positive progress and that your concerns were addressed. We appreciate you sharing your wonderful experience and are glad we could help you reach your health goals.

Rated 5 out of 5 stars

Unbelievably outstanding experience

I cannot say enough positive things about my recent consultation. As someone who works in healthcare, I have high expectations when it comes to patient education, communication, and clinical expertise, and this experience exceeded all of them.

What impressed me most was the amount of time the physician dedicated to thoroughly reviewing my laboratory results. Rather than simply providing numbers and recommendations, they carefully broke down each result, explained its significance, and discussed how the various findings related to one another. Every question I had was answered with patience, clarity, and an impressive depth of knowledge.

The physician went far beyond a routine review of labs. They took the time to explain the physiological mechanisms that could be contributing to my symptoms, helping me understand what was happening in my body on a much deeper level. Equally impressive was their discussion of the psychosocial factors that can influence health and symptom presentation. The comprehensive approach made me feel genuinely heard and understood.

Throughout the consultation, I never felt rushed. The physician demonstrated a rare combination of clinical expertise, critical thinking, compassion, and exceptional communication skills. They translated complex medical concepts into understandable explanations while still providing the level of detail that healthcare professionals appreciate.

This was one of the most thorough, educational, and patient-centered medical consultations I have ever experienced. The quality of care was truly outstanding, and I left feeling informed, empowered, and confident in my treatment plan. I would highly recommend this physician to anyone seeking a provider who is knowledgeable, attentive, and genuinely invested in their patients’ well-being.

16 June 2026
Defy Medical logo

Reply from Defy Medical

We are so pleased to hear about your exceptional consultation experience. It is wonderful to know that Dr. Calkin's dedication to patient education, thoroughness, and compassionate communication exceeded your high expectations. We truly value your kind words and appreciate you sharing such positive feedback.

Rated 5 out of 5 stars

Personalized and Thoughtful HRT Care

Dr. Caulkins listened to my questions and took the time to understand my personal goals for taking HRT. We reviewed my labs together, and he thoroughly answered my questions. I appreciated his knowledge, guidance, and patient-centered approach.

17 June 2026
Defy Medical logo

Reply from Defy Medical

This sure did put a smile on our face. Thanks for the great review and keep up the great work!

Rated 5 out of 5 stars

Megan was very professional

Megan was prompt. She listened well. She was knowledgable. She didn’t seem rushed. All in all…as good as a remote visit can be.

17 June 2026
Unprompted review
Defy Medical logo

Reply from Defy Medical

Love to hear that. Thanks for the great review, Kyle!

Rated 5 out of 5 stars

Robin was so knowledgeable and helpful

Robin was so knowledgeable and helpful. She was patient and kind and listened well. I’m excited to work with her.

17 June 2026
Defy Medical logo

Reply from Defy Medical

We are so glad to hear about your positive experience! We appreciate your kind words and look forward to continuing to wok together!

Rated 5 out of 5 stars

Marissa was great

Marissa was great. She listened and made recommendations based on the issues we discussed. She is friendly and professional and I trust her advice.

15 June 2026
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Reply from Defy Medical

We are so glad to hear you had such a positive experience. We truly value your trust and kind words.

Rated 5 out of 5 stars

My consultation was great

My consultation was great. My provider spent a lot of time with me and made sure she answered all my questions in a non rushed manner. She came across as showing true interest in my treatment plan.

15 June 2026
Defy Medical logo

Reply from Defy Medical

We're so glad to hear your consultation was great and that Michelle took the time to address all your questions thoroughly. We appreciate your kind words!

Rated 4 out of 5 stars

It was informative

It was informative . The process was thoroughly explained and i learned a great deal

15 June 2026
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Reply from Defy Medical

Thanks for the great review!

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