The Customer Service responses were great. The courier they used, not so much. I had to wait 2 extra days when the courier said it was out for delivery, when it clearly wasn't, and was delivered on t... See more
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Review summary
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Based on these reviews
The deeper quest I a fantastic piece of equipment. The back up and customer service seems ok . They listen to ideas from the anglers . And they keep on updating the software. I have had some glitches... See more
It would have been useful if you would have explained, in the manual, about the firmware upgrade the first time the deeper is gonna be used... It could be done at home instead of when I wanted to s... See more
Delivered on time Appearance is awsome, camouflage then orange for nite fishing. I have other sonars that cost thousands more and virtually do the same as the deeper #4. Deeper 4 is neat that you ca... See more
Company details
Written by the company
Deeper sonars are engineered for versatility. You can use them for any fishing type: shore, boat or ice fishing
Contact info
Willow Road 1601, 94025, Menlo Park, United States
- deepersonar.com
4.3
Excellent
604 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Delivered on time
Delivered on time
Appearance is awsome, camouflage then orange for nite fishing.
I have other sonars that cost thousands more and virtually do the same as the deeper #4. Deeper 4 is neat that you can put it in your pocket and use it whenever its needed without the fuss of cables mounting brackets.
9 April 2026
Great product & support
New customer to Deeper, bought a Quest baitboat shortly before a trip and it was exceptional. It serviced 2 anglers over the course of a week mapping nearly half of the lakes area looking for scarce fish. Brilliant bit of kit. Merch sales were awesome also
27 March 2026
Good support after delivery issue
After I had some logistic issues with the first being an empty delivery, I contacted them and they sent me again effortlessly the missing product. Very fast and great support.
23 March 2026
It taken over a week to deliver to the…
It taken over a week to deliver to the UK and I go France tomorrow fishing with the product I bought
31 March 2026
Reply from Deeper
Sorry for this! We can see that the package was delayed because of a customs clearance process. It has now cleared customs and is on the way to you. We will reach out to you via email to provide more details about the delivery.
Apologies for the inconvenience caused by this delay.
Never received the product
30 March 2026
Reply from Deeper
We’re sorry for the concern caused.
Your order was shipped over the weekend (processed Saturday and dispatched Monday), and according to the latest tracking information, there are no delays on the courier’s side. The parcel is currently out for delivery and scheduled to arrive today.
We’re confident you should receive it shortly. Don't hesitate to reach out to us in case any additional help will be needed.
Hubby got me a chirp +3 and cant…
Hubby got me a chirp +3 and cant connect to my phone. 3 fishermen have tried 1 has a deeper and they couldn't rubbish is an understatement
2 April 2026
Unprompted review
Reply from Deeper
Hello, we are very sorry for the negative experience. We really want to help you resolve this matter as soon as possible. Please email us at support@deeper.eu and we will look for a solution. Thanks!
Defective equipment, no support for 2 weeks.
I have been having issues with my Deeper Max since I received it just over a month ago. Tomorrow will be 2 weeks since I contacted support. Thus far I have received a few emails suggesting everything from user error to equipment limitations that are contrary to the advertising, (this device was advertised as being more accurate in shallow waters, but apparently that's only when using the 42 degree beam or 7 degree beam). Ever try to map a shallow (7-8 feet) lake using a 7 degree beam? Support has not provided any remedy or actual support to resolve my issue for a defective product.
To make matters worse, it takes 3-5 BUSINESS days to get a reply for all emails to support.
9 February 2026
Reply from Deeper
We’re very sorry to hear about your experience and understand how frustrating this must feel.
Our goal is always to resolve issues in the most efficient and accurate way possible. That’s why we ask detailed questions during troubleshooting - defects related to depth detection are extremely rare and not always easy to diagnose remotely. In many cases, performance can be affected by environmental factors or usage conditions, and identifying and eliminating those takes a bit of time. Our standard response time is within 1-3 business days, and we are actively working to improve our response times.
That said, we’ve received your latest email, and we will now arrange warranty service for your device as soon as possible so we can properly inspect and resolve the issue.
Thank you for your patience.
Fast shipping, easy to use
Fast shipping and well-packaged. No issues getting it up and running. The 3D-mapping is the main thing I was interested in, and it works really well and is easy to read. No issues with connectivity to the app on my phone.
3 March 2026
Best boat I have used
6 March 2026
Additional undisclosed £500 customs charge
We have had a terrible experience when ordering from this company and I would strongly suggest that if you are ordering from the UK DO NOT DO IT!!Although shipping is advertised as free UPS 3-5 working day delivery,when UPS delivered item they handed us an invoice for over £500 for customs and import and refused to leave the item unless we paid it.Obviously having already paid £2050 for the boat we were ordering we were shocked to get this.We refused delivery and it is now on its way back to where it came from.We feel scammed as there is no mention of any additional fees and certainly not to the value of over £500.Do not allow the same to happen to you!
13 March 2026
Reply from Deeper
We’re very sorry to hear about your experience and we want to help ASAP.
To clarify, Deeper always covers all customs duties and import taxes for UK orders, and customers should never be asked to pay additional fees upon delivery. In your case, this was caused by a human error on our logistics side, and we sincerely apologize for this mistake.
We have already contacted UPS to correct the situation and transfer the charges to us, so you will not need to pay anything.
We are also in direct contact with you to resolve this as quickly as possible. This is not the level of service we aim to provide, and we truly appreciate your patience while we fix it.
The team got back to be quickly to sort…
The team got back to be quickly to sort out the issues I had, no complaints.
13 March 2026
Good service great baitboat
13 March 2026
Love it easy to use
Love it easy to use
Took a bit longer to arrive tha I was expecting
5 March 2026
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