Deelat Industrial USAReviews 

105
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The solar powered attic fan arrived quickly and it's working perfectly. A very sturdy, well-made item that operates exactly as promised. Good communication and follow-up from Deelat. I took a chance o... See more

Rated 5 out of 5 stars

The quality of their product is Very Good, What is BETTER, their response and quick action for an urgent need! I was treated curteously given straight answers, in my situation was near their ship... See more

Rated 5 out of 5 stars

I just received my second 1000 lumen solar security light. Price seems to go up every time I purchase another one . Besides the increase in price eveything is great. Reliable shipping and service. Pro... See more

Rated 5 out of 5 stars

The part I needed was an inexpensive metric copper tee. The order was accepted but the part was not in stock. Instead of simply cancelling the order, the company’s service manager called and offer alt... See more

Company details

  1. Construction & Manufacturing

Written by the company

DEELAT INDUSTRIAL USA sells thousands of high-quality branded and private label industrial products USA-wide. We have very competitive pricing and pride ourselves on having the most responsive, friendly and accountable customer service found anywhere. Our state-of-the-art website allows our customers to track packages with the click of a mouse, search thousands of industrial products in as heartbeat and review order history.


Contact info

4.9

Excellent

TrustScore 5 out of 5

105 reviews

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No history of asking for reviews

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4.9

All reviews

(105)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Works as said, very happy

Works as said; when motion is detected it goes on at full power and after 5 minutes foe to low power and in time shuts off. On nice thing is my small dogs are noy enough mass to start it but an adult will start it

28 June 2017
Unprompted review
Rated 5 out of 5 stars

Great solar light

Ordered a solar powered garden light from Deelat.com. They had the item in stock and were able to ship it the same day. It took like 3 days to arrive to me and was very well packaged in a box. I was very nervous with the quality of the light because the ones you buy at a local store are always crappy quality but let me tell you these were GREAT! Very durable and looks like its very very high quality! Would recommend Deelat to anybody and everybody

26 June 2017
Unprompted review
Rated 5 out of 5 stars

Very satisfied with Deelat and purchase

I ordered my new creasing machine over the phone. The shipping rate was not high. The representative was very friendly, knowledgeable and efficient. The order went quickly with no problems. She told me that I could receive the machine by Friday but that it could be longer because of coming from the other side of the country. There was only one business day difference. The product was packaged very well with tape and straps that made the box easy to carry. I was so thrilled with the machine! It went beyond my expectations. It is a very sturdy machine but very portable. I love it and it works great! I took the packaged machine to work to open it and one of my co workers was there when I took paper to test it out. She loved it and tried it too. Now she is planning to purchase one for herself.

21 June 2017
Unprompted review
Rated 1 out of 5 stars

Because I received something different …

Because I received something different than what was advertised online and no one has gotten back to me about a return

9 June 2017
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

Hello Laura, we are sorry to hear that the product you received did not meet your expectations. We strive to have the best photos and videos and the highest quality products in the industry and this is a very rare occurrence indeed. Please call us at -1888-667-5776 and we'd be happy to process a full refund for your order. Thanks.

Rated 3 out of 5 stars

Good product

Good product, I like it. Just the delivery was really late but no problem. I'll buy more lights.

8 June 2017
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

Hello Jorge, Thank you for your continued faith in our company. We are always trying to achieve perfect order fulfillment for our customer. Please call us at 1-888-667-5776 and we'd be happy to provide you with store credit that you can use towards your next purchase with DEELAT INDUSTRIAL.

Rated 5 out of 5 stars

Great Product! Excellent Value!!

I ordered a motorized ball valve to be used in my vehicle's heating system. I have used similar types of valves in the past, but the one I bought from Deelat has proved to be the most durable to date. I will definitely buy from them again. Excellent Value!!

11 May 2017
Unprompted review
Rated 1 out of 5 stars

It took me over 1 month to receive my …

It took me over 1 month to receive my order.

11 May 2017
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

Hello Rafael, we a re sincerely sorry that we were not able to fulfill your order in a timely manner and that it went outside your delivery expectations. Please call us at 1-888-667-5776, we are happy to provide you with store credit, our famous DEELAT DOLLARS or a particular refund on this order.

Rated 1 out of 5 stars

Equipment was damaged and had rust on …

Equipment was damaged and had rust on it missing parts, no operating manual

5 May 2017
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

Hello Alan, we do provide manuals and spec sheets for as many products as possible on the product page of our website. However, receiving a product that is damaged and has rust on it is not at all the standard that we set for ourselves. Please call us at 1-888-667-5776 and we'd be happy to refund you in full on this purchase.

Rated 5 out of 5 stars

No Complaints

Ordered two ventilation ducts that arrived very quickly. Customer service was friendly and responsive. Will purchase from this site again.

2 May 2017
Unprompted review
Rated 2 out of 5 stars

no communication

ordered a light they took my money right away and after 2 weeks still haven't heard from them so i called and item was back ordered and would ship in a week an email would of been nice to let me know well 2 weeks later item arrived and haven't got it hooked up yet but looks to be as ordered 2 stars for no communication

15 March 2017
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

Hello Troy,

We are more than happy to help you. Please call us at 1-888-667-5776. Please be sure to have your invoice ready as it was not posted in this review.

Thanks
Customer Support

Rated 1 out of 5 stars

Bad Experience

I ordered a product from them and it has been almost a month and I still have not received it. One person told me it should be shipped to me on a certain day then the next person told me there is a delay and they still don't have the product. Now I still have to wait another week and that is not even a guarantee I will get my product by then. I will never use this company again.

24 February 2017
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

Hi Jeremy,

We apologize for the inconvenience, we always try to ship our items same day. Please call our customer service 1-888-667-5776 and we will refund $40 off your order + the shipping cost. We always are accountable to our customers, especially when things do go the way we want with fulfillment.

Rated 3 out of 5 stars

Helpful staff

My order did not show up for appx 2 weeks, after a phone call the polite and helpful staff explained my order was not complete and they were waiting on an item before shipping. The order arrived shortly after but was incomplete. After a phone call the missing item was shipped.

9 February 2017
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

Hi Kelley,

We apologize for the mix-up but we are always 100% accountable when things go wrong. We shipped the incomplete order to you after your initial phone call because we wanted you to receive it right away. Hopefully you called our customer service at 1-888-667-5776 and they were able to get the remaining item to you.

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