Deel Reviews 

Bad service with terrible user experience. Won’t recommend to snyone

Excellent experiences onboarding, admin, site, access, and related activities. As a PEO, Deel makes the process of onboarding, HR tasks, payroll, etc. as simple as possible. I'm incredibly impressed so far. Great Deel!!!

Everything just works!!

My payments arrive on time and the Deel card is super easy to use with Apple Pay - I didn't even need to order it!

The app barely works, you have to go on a scabanger hunt to find how to start a chat on the mobile app. Point of contact person requires days to get a call schedule, any urgent matter need to filtered through the AI bot which needs convincing to escalate any issue. Some of the anserws are go to the company that hired us to review that matter, how is this useful or appropiate?

Honestly, worst service ever! Cannot recommend as a business and will keep on posting that. They ask me again, again of my experience and I will post again and again. Changing a signed contract afterwards digitally and telling that this is business practice is not something done in the western world. If you are looking for a sleazy provider that is just looking for their own benefit use it, otherwise look for someone else!

Extremely disappointing experience with Deel. For a company responsible for managing people's salaries, the level of service is unacceptable.

First, Deel incorrectly processed my salary for two consecutive months, failing to apply an approved salary increase. I had to identify the mistake myself and chase the team to get the missing payments corrected. Something as basic as implementing a salary increase should not require employees to repeatedly follow up.

Now I'm dealing with another payroll issue involving a tax refund that needs to be processed before the monthly payroll cutoff.

I contacted Deel Operations, provided all the required documentation, and was promised an update within one business day. Despite explaining the urgency, I haven't received a meaningful response or confirmation that anyone is handling my case.

I tried opening another support conversation, but Deel automatically redirected me to the existing chat, where nobody was responding.

The most frustrating part is the complete lack of ownership, urgency, and accountability. Every issue becomes the employee's responsibility to identify, escalate, and chase.

These aren't minor inconveniences. We're talking about people's salaries, taxes, and money they are entitled to receive.

After two months of incorrect salary payments and now another unresolved payroll issue, I have very little confidence in Deel's ability to handle payroll reliably.

A payroll provider should make getting paid easier, not turn it into a constant battle with customer support.

Absolutely unacceptable experience.

I submitted everything during the on board, and the Deel team failed to take care of my resident tax deduction, and I realized that it was not processed properly after the due date. Had I not noticed that on my own, I would have had a record of payment negligence. Hard to believe something so basic and essential was missed and not caught.

>>>>>>>

The issue was resolved and it's taken care.

Real site and not a spam

When processing payroll we must reject it at least once every time due to errors on the DEEL side. International payroll is a mess. Don't have treasury services in all of the basic countries. We have had to open service tickets for the most basic items so DEEL can make changes to their platform so they will be in compliance with Country, Federal, state laws. They are not able to do the basic Net to Gross calculation that has been around for decades.

many operational and systems errors. too many to accept. we are hopeful that is gets better but it has been quite dramatic 1,5 years with deel with many hours spend on payroll by entire hr and finance team. this was not what we would have expected.

we do appreciate the standardized reporting /payroll packs and recently launched AI functionality and willingness from deel team to support, although at times the response time is too long

As they grow the solution and the service gets worse. No longer can we get responses on most things and the system functionalities have gone worse and worse practically every update. By this time only the bare minimum is working anymore.

Easy to use, fast transfers mostly within 24 hours, if it's more than it's a problem within my bank, their support is good too, only problem i have is that they don't have SEPA transfers, i hope they add it soon

No agreed changes after employment contract review. No explanation for no amendment. Wasted 5 days waiting for a non-amended employment contract .

Reliable, quick and very responsive

My issue was resolved.

I didn't have to do anything all the document and everything was fetched from digi locker. Where as EPFO also could be done in this way would be great help.

It has been a great and smooth experience with Deel`s several services

learning and encouraging

The single worst piece of software I have ever used. Everytime I have to do anything with Deel it ruins my day. It must have be designed to deliberately make life difficult. The UI is the messiest visual torture you could possibly conceive. Nothing fits on the page properly.

Everything costs an extortionate amount of money and they happily rip off customers to extreme levels through foreign exchange and out of synchrony payment demands.

The chatbot takes 5 minutes to still not answer basic questions one at a time.

I hope AI crushes this company so badly. It's the worst thing in my work life.

I beg you to never use it.