Your responsive action in ensuring that the money reached to the recepient is reassuring, dispelling any apprehensions that what i sent may end up to nothing. A heartwarming experience that you didn't... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had wonderful support in case of updating my profile information. Only few points can be improved from my point of view. 1. I provided what I wanted to update in the first contact but I had to e... See more
Company replied
Very good service.... All the time when I transfer money it reaches down times in mins sometimes in hours some time in a day.... Only request if can transfer within few mins /Hours it would be more e... See more
Company replied
I started to use DeeMoney to transfer money from Thailand again in August 2025. My experiences was very pleasant. Not only did they update my profile swiftly by good communication, the two transfers I... See more
Company replied
Company details
Written by the company
DeeMoney is a fintech company built to make cross-border payments simpler, faster, and more dependable. For nearly a decade, we've been helping individuals and businesses move money across borders with confidence. Today, we process millions of transactions each year, supporting customers through a system that is both efficient and reliable. We operate under a full suite of licenses from the Bank of Thailand, including International Money Remittance, Money Exchange, and E-Payment services. This lets us deliver a payment experience that is seamless and fully compliant. But beyond scale and infrastructure, what truly matters is how we show up for our customers. In a space that is becoming increasingly automated, we believe access to real human support makes all the difference. When a transfer needs attention, our customers can reach real people who respond, assist, and see the issue through to resolution. Not a bot. Not a ticket queue. A person. With physical presence in key locations and a team dedicated to customer care, we pair technology with accountability. Every transaction is not just processed. It is supported. Our focus has always been the same: to make moving money across borders feel clear, secure, and dependable. Every single time. DeeMoney. Where technology meets trust.
Contact info
75/78-79 Ocean Tower 2 Floor 31 Sukhumvit Soi 19 Sukhumvit Road, Klongtoey Nua, Wattana, 10110, Bangkok, Thailand
- +66 02 821 5555
- deemoney.admin@dee.money
- dee.money
4.3
Excellent
570 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible service
The only reason I’m giving 1 star is because there’s no option for 0 zero star rating. I’ve transferred the money on 1st of August it’s now 16 days and the money has not reached the beneficiary. Everytime I contact the customer service they come up with these BEAUTIFUL excuses, we are facing technical issue from our partners WOW! We’re living in 21st century and DeeMoney can’t even fix a minor TECHNICAL ISSUE. Never using this sh!t service
1 August 2024
Unprompted review
Reply from DeeMoney
Dear Sir/Madam,
We apologize for the delay in your transfers. We’re investigating the issue to understand and resolve it promptly. Rest assured, we are committed to providing excellent service to our valued customers.
Thank you for your patience. For any immediate questions, please contact us at (+66) 2 821 5555 or via LINE @deemoney.
I did thb to inr transaction on 13 Aug…
I did thb to inr transaction on 13 Aug 24...money not yet credited....
Absolute non responsive and non responsible....
13 August 2024
Unprompted review
Reply from DeeMoney
Dear Sir/Madam,
We sincerely apologize for the inconvenience caused and greatly appreciate your patience. Your satisfaction is our top priority, and we want to assure you that we are dedicated to resolving this issue promptly and effectively.
If you have any questions or need further assistance, please contact us at (+66) 2 821 5555 from 9 AM to 8 PM, or via our official LINE account @deemoney. We would be more than happy to assist you.
They tricked me
They tricked me, and many others apparently.
I used their services every month. Last month I had more than 500k on the line. The transfer took more than 10 days. When I asked the reason, they blamed a "partner" in order not to take responsibility. I thought they were honest and that the problem came from the receiving bank.
Because of this lie, I didn't think anything was wrong and transferred again. Now it has been 15 days and the money has disappear. It is insane to me that they still accept people money and didn't get their licence banned yet.
Transaction: 25BA2C08
1 August 2024
Unprompted review
Reply from DeeMoney
Dear Sir,
We sincerely apologize for any inconvenience this may have caused. Upon checking, your transaction has been completed successfully. Your satisfaction is our priority, and we are committed to resolving any issues promptly.
If you have any questions or need further assistance, please feel free to contact us at (+66) 2 821 5555 between 9 AM and 8 PM, or via our official LINE account @deemoney. We would be more than happy to assist you.
Scammers! Avoid!
Scammers! Avoid! They hedge your transfer and when the rate is bad for them they don’t transfer your funds. False marketing by lying 1 day transfers. Been two weeks now. Customer service lying about technical difficulties but my friends transfers for similar amounts to same banks in Europe have gone thru after constantly calling their customer service and threatening them.
13 August 2024
Unprompted review
Reply from DeeMoney
Dear Sir/Madam,
Thank you for your feedback. We apologize for any inconvenience caused and appreciate your patience. Your comments are valuable to us, and we are committed to addressing this issue promptly.
If you have any questions or require assistance, please reach out to us at (+66) 2 821 5555 from 9 AM to 8 PM, or contact us via our official LINE account @deemoney. We would be delighted to assist you.
Ridiculous delay?!
Sent money to Spain on 26th July and I'm still waiting. Customer service just makes up some random excuses every time I contact them. No idea when it will arrive..
13 August 2024
Unprompted review
Reply from DeeMoney
Dear Sir/Madam,
We sincerely apologize for any inconvenience this may have caused. Upon checking, your transaction has been completed successfully. Your satisfaction is our priority, and we are committed to resolving any issues promptly.
If you have any questions or need further assistance, please feel free to contact us at (+66) 2 821 5555 between 9 AM and 8 PM, or via our official LINE account @deemoney. We would be more than happy to assist you.
Fraud
The company stole the money that was used for the transfer. The money never reached the recipient.
12 August 2024
Unprompted review
Reply from DeeMoney
Dear Sir/Madam,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused and greatly appreciate your patience. Your satisfaction is our top priority, and we want to assure you that we are dedicated to resolving this issue promptly and effectively.
If you have any questions or need further assistance, please contact us at (+66) 2 821 5555 from 9 AM to 8 PM, or via our official LINE account @deemoney. We would be more than happy to assist you.
Terrible, unprofessional scammers
Terrible company who lie about 'technical problems' with their partner overseas. As other's have stated, it seems clear that they use customer's money to hedge against exchange rates. Any complaints are met by a standard copy and paste. I am now ten days waiting for a supposed 1 day transfer. Avoid using this sorry excuse for a company at all costs and just pay the slightly higher fees to your Thai bank.
1 August 2024
Unprompted review
Reply from DeeMoney
Dear Sir/Madam,
Thank you for your feedback. We apologize for any inconvenience caused and appreciate your patience. Your comments are valuable to us, and we are committed to addressing this issue promptly.
If you have any questions or require assistance, please reach out to us at (+66) 2 821 5555 from 9 AM to 8 PM, or contact us via our official LINE account @deemoney. We would be delighted to assist you.
DeeMoney has the worst service I've…
DeeMoney has the worst service I've ever experienced. I transferred money on August 31st, and it still hasn't reached the destination account. Their Line chat rarely responds, and when they do, they claim they haven't received any updates from their partner. Even my calls to them have been in vain.
9 August 2024
Unprompted review
Reply from DeeMoney
Dear Sir/Madam,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you have experienced. Your satisfaction is important to us, and we want to assure you that we are committed to providing excellent service to our customers.
If you need further assistance, please contact our customer service team. We would be more than happy to assist you.
Delay in THB to INR transaction
I did a THB to INR transaction 31-July and money is not yet credited to my account in India. I am trying to contact customer care but every time answer is same. but no result.
9 August 2024
Unprompted review
Reply from DeeMoney
Dear Sir,
We sincerely apologize for any inconvenience this may have caused. Upon checking, your transaction has been completed successfully. Your satisfaction is our priority, and we are committed to resolving any issues promptly.
If you have any questions or need further assistance, please feel free to contact us at (+66) 2 821 5555 between 9 AM and 8 PM, or via our official LINE account @deemoney. We would be more than happy to assist you.
Deemoney exploit customer
I don't know how come people still transfer with Deemoney. They use customer money for their own advantage. Just stop calling to support line because the delay is not up to them but the higher management team which clearly ignore the customer suffer.
Just stop using Deemoney Now, I mean right nowwww. better use Western Union
7 August 2024
Unprompted review
Reply from DeeMoney
Dear Sir,
We apologize for any inconvenience caused and appreciate your patience. Your comments are valuable to us, and we are committed to addressing this issue promptly.
If you have any questions or require assistance, please reach out to us at (+66) 2 821 5555 from 9 AM to 8 PM, or contact us via our official LINE account @deemoney. We would be delighted to assist you.
One of the worst services by DeeMoney…
One of the worst services by DeeMoney from last 3 months, they cheating with peoples. As per them it takes one working day but they not bother even after 4-5 days and we need to follow up every day. but every time their agent says they don't have any update & if we want cancel the transactions it takes again 7 working days to get back to money. it looks like scam from DeeMoney they are using people money.
7 July 2024
Unprompted review
Reply from DeeMoney
Dear Sir/Madam,
Thank you for your feedback. We apologize for any inconvenience caused and appreciate your patience. Your comments are valuable to us, and we are committed to addressing this issue promptly.
If you have any questions or require assistance, please reach out to us at (+66) 2 821 5555 from 9 AM to 8 PM, or contact us via our official LINE account @deemoney. We would be delighted to assist you.
DeeMoney not trustworthy delay in transaction
Dee-Money is constantly delaying transfers
they just blaming as "technical issue" with their partner in the destination.
It happened to me and more than 10 days still transaction not complete.
Worst service by Dee-money
30 July 2024
Unprompted review
Reply from DeeMoney
Dear Sir,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused and greatly appreciate your patience. Your satisfaction is our top priority, and we want to assure you that we are dedicated to resolving this issue promptly and effectively.
If you have any questions or need further assistance, please contact us at (+66) 2 821 5555 from 9 AM to 8 PM, or via our official LINE account @deemoney. We would be more than happy to assist you.
It's time to lodge complaint to BOT agaist DeeMoney
DeeMoney fools customer, now they start cheating with the customer. They purposely wait for rate fluctuations and delays the transfer.They way they make money is by fetching profit from transfer rates. Their entire business model is non trustworthy be aware of their fake promises based on advertisement. Now I request all the suffered customer to lodge complaint to Bank of Thailand as they are registered to BOT.
6 August 2024
Unprompted review
Reply from DeeMoney
Dear Sir/Madam,
We apologize for the inconvenience caused and appreciate your patience. Your feedback is important to us, and we are dedicated to resolving this issue promptly.
If you have any questions or need assistance, please contact us at (+66) 2 821 5555 from 9 AM to 8 PM, or via our official LINE account @deemoney. We would be more than happy to assist you.
AVOID, eventually they will never pay!
It used to be good but now the last transfers have been delays by many days. This last transfer I made has been almost 2 weeks now. They reply with a template email and then ignore every single follow up email I sent.
5 August 2024
Unprompted review
Reply from DeeMoney
Dear Sir/Madam,
We apologize for the inconvenience caused and appreciate your patience. Your feedback is important to us, and we are dedicated to resolving this issue promptly. Please be assured that we will provide excellent service to our customers.
If you have any questions or need assistance, please contact us at (+66) 2 821 5555 from 9 AM to 8 PM, or via our official LINE account @deemoney. We would be more than happy to assist you.
Unacceptable Delays and Poor Customer Service
I have been waiting for a money transfer since 29th July. Despite numerous follow-ups, the company has repeatedly cited technical issues and assured me that the transfer would be completed by 31st July. Today is 5th August, and I am still waiting for my money.
The lack of transparency and continuous delays are highly unprofessional. Every time I contact customer service, I receive the same vague responses without any concrete information or solutions. This level of service is completely unacceptable, and it has caused me significant inconvenience.
I strongly advise others to consider alternative options for money transfers. A company that cannot resolve issues in a timely manner or provide clear communication does not deserve your trust or business.
5 August 2024
Unprompted review
Reply from DeeMoney
Dear Sir/Madam,
We apologize for any inconvenience and appreciate your understanding. Your feedback is important to us, and we are dedicated to addressing this issue promptly. Please be assured that your satisfaction is our highest priority.
If you have any questions or require assistance, please contact us at (+66) 2 821 5555 from 9 AM to 8 PM, or via our official LINE account @deemoney. We would be delighted to assist you.
Be careful and cautious..
Be careful and cautious... if its an emergency, don't use this service. I am waiting for 5 days now... it still shows processing... no good response from customer care and they say it will take 7 days for a refund.
31 July 2024
Unprompted review
Reply from DeeMoney
Dear Sir/Madam,
We apologize for any inconvenience and appreciate your understanding. Your feedback is important to us, and we are committed to addressing this issue promptly. Please be assured that your satisfaction is our highest priority. Could you please provide your transaction ID to our customer service team? We will update you accordingly.
If you have any questions or require assistance, please contact us at (+66) 2 821 5555 from 9 AM to 8 PM, or via our official LINE account @deemoney. We would be delighted to assist you.
DeeMoney is constantly delaying…
DeeMoney is constantly delaying transfers and when you call them to understand what went wrong, they just say it's a "technical issue" with our partner in the destination. It happened to me 3x already and each time more than 10 days to complete the transaction. I suspect they are using our cash to hedge exchange rates.... If you have another app or company to make transfer to Australia, please let me know.
5 August 2024
Unprompted review
Reply from DeeMoney
Dear Sir/Madam,
Thank you for your feedback. We apologize for the inconvenience caused and appreciate your patience. We are dedicated to resolving this issue promptly. Please rest assured that your satisfaction is our priority.
If you have any questions or need assistance, please contact us at (+66) 2 821 5555 from 9 AM to 8 PM, or via our official LINE account @deemoney. We would be more than happy to assist you.
Transferred since 25 July
Transferred since 25 July, today 5 Aug has not received yet. This is 3rd months in a row. This costed me interest fee from late credit card payments.
5 August 2024
Unprompted review
Reply from DeeMoney
Dear Sir,
Thank you for your review. We apologize for the inconvenience caused and understand how frustrating this can be. We are committed to addressing this issue promptly. Our customer service team will contact you soon with an update on your transaction.
If you have any questions or require assistance, please contact us at (+66) 2 821 5555 from 9 AM to 8 PM, or via our official LINE account @deemoney. We would be delighted to assist you.
10 days since I did a transfer supposed…
10 days since I did a transfer supposed to reach destination in 24 hours. Customer service not giving a clear view of the situation. I will never use again
5 August 2024
Unprompted review
Reply from DeeMoney
Dear Sir,
We apologize for any inconvenience and appreciate your understanding. Your feedback is important to us. Please be assured that your satisfaction is our highest priority. Our customer service team will contact you with an update on your transfer.
If you have any questions or require assistance, please contact us at (+66) 2 821 5555 from 9 AM to 8 PM, or via our official LINE account @deemoney. We would be delighted to assist you.
Slow payments and unresponsive customer service
This company used to be good but what they now offer is a masterclass in poor customer service and expectations management.
A recent transfer took a week when they advertise a next day service, meaning I was late making a subsequent payment to a third party. Customer service at first just said "we are investigating" then stopped responding. Even after the money was paid they didn't bother replying to inform me.
I see from other reviews that this is not an isolated incident. If they are suffering delays just tell people so then can send money in good time. Instead they continue to promise next day transfers and run promotions to encourage people to send large amounts with reduced fees.
Financial institutions rely on trust and they've lost mine.
Edit: This was originally a 2-star review but I've reduced it to 1-star because I'm upset by the company's copy & paste response asking me to contact the very teams that have been ignoring me. The time they are spending trying to save their reputation on review sites would be better spent actually communicating with their customers explaining what is happening and how they will fix it.
25 July 2024
Unprompted review
Reply from DeeMoney
Dear Sir/Madam,
Thank you for your review. We apologize for the inconvenience caused. We are committed to addressing this issue promptly. Please rest assured that your satisfaction is our highest priority.
If you need any assistance, please contact us at (+66) 2 821 5555 from 9 AM to 8 PM, or via our official LINE account @deemoney. We would be delighted to assist you.
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