Deditoboots Reviews 246

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and durability, often highlighting items like boots and waterproof gear as well-made and long-lasting. Many people appreciate the comfort and perfect fit of the footwear, with some noting that their boots felt great from the first wear and provided good support. The ordering process is frequently described as easy and straightforward, complemented by very fast and prompt delivery services. However, some customers experienced issues with product sizing, finding items like gaiters and boots to be too small despite ordering their usual size or even a size up. A few other people also felt that certain waterproof products, such as trousers, leaked or had internal seams split after only a few months of use, leading to disappointment regarding their durability.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality, comfort, and durability of... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent craftsmanship and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and prompt shipping... See more

Order

Consumers find the ordering process to be positive, with many highlighting the ease of ordering and prompt... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding certain items, like boot laces or a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered heavyweight jacket and trousers came next day only used few times but best waterproof set I've had in over 45 years everything others have lacked these feature over moon A1 haven't tried boots... See more

Rated 5 out of 5 stars

After 8yrs of beating and dog walking my deditos finally gave in. Ordered a new pair which arrived within 2 days and in time for next shoot. Slipped straight on like a pair of slippers, the sole has... See more

Rated 5 out of 5 stars

Great products, really well made and the material is great. I had to return some products because they were too big but needed some help sending them back and the customer service was really helpful a... See more

Company replied

Rated 5 out of 5 stars

Always a little unsure of ordering footwear on line in case of size discrepancies but I went for my usual size 5 and the boots are a nice fit without needing thick socks. Ordering from the website was... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Founded in in 2016, Dedito Boots supply high quality, leather outdoor boots, designed and crafted in Italy, to provide maximum support, comfort and durability whatever the conditions or terrain. We understand that not only does an outdoor boot need to be able to cope with varied ground conditions under foot, it also needs to be able to keep the wearer comfortable whatever the weather! Working with high quality, world renowned Italian outdoor boot makers, ensures our boots are made to the highest specifications. We have also introduced our own range of quality outdoor wear and complementary accessories that are perfect for recreation or work. In short, our boots and accessories are perfect for anyone who spends their days in the great outdoors!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

246 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

We ordered a dog coat when we tried it…

We ordered a dog coat when we tried it on our dog it fit her but the strap that holds it on doesn’t go round her I complained and asked if it could be replaced to be told that because we had put it on the dog it couldn’t be returned and that I should find a seamstress to alter the strap NOT Impressed!!

30 December 2024
Rated 5 out of 5 stars

On my third pair of dedito boots and…

On my third pair of dedito boots and certainly worth every penny for durability and comfort..
Ordered and delivered the next day and can't wait to start wearing them...WELL DONE TO A EXCELLENT COMPANY and all hand made in Italy..😊..

29 January 2025
Deditoboots logo

Reply from Deditoboots

Hi Russell - thanks so much for your fabulous feedback. It's very much appreciated!

Rated 5 out of 5 stars

Great company

Great company, boots, wellies and dog coats are brilliant. Postage is a bit expensive, your better buying from the show's when they have a stall there.

29 January 2025
Deditoboots logo

Reply from Deditoboots

Thanks for taking the time to leave a review Wilma! :)

Rated 2 out of 5 stars

WELLIES ‘New and Improved??’

This new style may well be better in terms of durability (I’ll let you know!) but the fit (for ladies), is awful! They are much shorter than the previous style (I’m only 5’2”!!) which makes them look very odd and they are too wide at the top! The silly webbing straps at the side are useless and very annoying. I wish I had sent them back but I desperately needed a new pair at short notice! Yes they are cheaper but, in looks, these remind me of a pair of Dunlop wellies with a neoprene lining!
I’ve had Dedito wellies before but not for about 3 years. I found this earlier version to be a really good fit and very comfortable. It’s a shame the whole style had to change to improve the wear.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

For those looking for great kit AND customer service...

This is an amalgamation of great experiences tbh. Apart from just doing what they say they will do (a recently lost art form these days), my most recent interaction was a minor issue, probably my own fault: a small clip that holds the strap on my boots vanished. On the off chance I completed a "contact us" form on the Dedito website, specifically stating this was not the end of the world and not a priority, but could they tell me how one would replace said clip. WITHIN HOURS, I received a polite reply stating that they would replace them asap, no questions, no interrogation, no "send pics or it didn't happen". That was Friday. Today, Monday, I received an envelope containing the clips and a hand-written note saying if I needed anything else, to let them know. This is how you do customer service (thank you Charis). Such a small issue, but the response made a world of difference.

20 January 2025
Unprompted review
Deditoboots logo

Reply from Deditoboots

Thanks for your great feedback Graeme and it was a pleasure to be able to assist :)

Rated 5 out of 5 stars

Rapid service

Rapid service even around the festive period.
Boots arrived hassle free

30 December 2024
Deditoboots logo

Reply from Deditoboots

Thanks so much Charlie!

Rated 3 out of 5 stars

Good product

Good product
Expensive due to import from UK
No reaction on a question via web form

7 January 2025
Deditoboots logo

Reply from Deditoboots

Hi there - we are pleased to hear you are happy with the product. Unfortunately, import charges are outside our control. We are sorry to hear your question was not responded to and will review our systems to make sure this doesn't happen again.

Rated 5 out of 5 stars

Perfect in every way

Perfect in every way

My over trousers and gaiters arrived promptly and are superb, a very happy experience

7 January 2025
Deditoboots logo

Reply from Deditoboots

Thanks for the review William. Very much appreciated!

Rated 5 out of 5 stars

Dog Coat

Great product, well made, easy to put on and take off which is perfect when working the dog. Excellent customer service and delivery.

7 January 2025
Deditoboots logo

Reply from Deditoboots

Thanks Will. Great to hear you are happy with the dog coat!

Rated 5 out of 5 stars

Dog coat

First class item really good fit and looks as though it costs much more than it did really pleased and so is my dog

7 January 2025
Deditoboots logo

Reply from Deditoboots

Thanks for the feedback on the dog coat :)

Rated 2 out of 5 stars

High instep problem

Having been recommended to these boots I ordered a size 11 which is my correct size and they do fit .My main problem is that i have a struggle to get them on .I can get my foot so far down but found great difficulty in getting my foot into the base .Once on they are comfortable but people with high insteps will struggle .I only hope they will give with wear

30 December 2024
Rated 5 out of 5 stars

Great products and fast

Great products and fast, efficient customer service.

30 December 2024
Deditoboots logo

Reply from Deditoboots

Thanks so much for the great feedback Sarah!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look