I ordered a stavmix back in February & still have not received my order nor a reply from Decorema. I have sent numerous emails & tried calling. TOTAL SCAM!
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See what reviewers are saying
The item I had ordered (contact grill) works well, and I am happy with it. However, while shipment time was calculated with a couple of days only, it took perhaps 2 weeks or longer until it arrived. M... See more
Company replied
I bought this scooter to commute from home to job and back. The delivery was very quick and the package came with no problem. I have being using this scooter over a month now and I am satisfied. The s... See more
Decorema are professional scammers. They sent us a broken oven and responded to our complaint with generic platitudes. When we asked them to take the oven back they completely ghosted us. We will now... See more
Company details
Information provided by various external sources
Decorema är en av Sveriges ledande fritidsbutiker med över 50.000 nöjda kunder. Vi är en svensk butik som säljer smarta lösningar för dig, hus och hem. Vi erbjuder ett brett utbud av högkvalitativa produkter till oslagbara priser med snabba leveranser inom hela Sverige. Varmt välkomna att handla hos oss eller kontakta oss direkt för personlig service.
Contact info
Polygonvägen 61, 187 66, Täby, Sweden
- 0702859325
- info@decorema.com
- decorema.com
Not delivered on time, wrong items.
Ordered a flushing frenzy board game on December 6th with a promise of arrival way before Christmas. It got delivered on the 28th and when it finally arrived I got the wrong stuff, I sent a complaint but have yet to get a response. *edit* got a full refund, changing my review from 1/5 to 3/5
5 January 2021
Unprompted review
Reply from Decorema
Hello Christoffer,
Thank you for your order and your review.
I have solved this issue for you in our system and replied to your e-mail also. We have given you full compensation, as you of course should have what you ordered in time for Christmas. Unfortunately the demand was too high at that time which caused us all sorts of problems and delays. We are now finally back in normal pace again. I am really sorry for the problem with your order.
Thank you.
Kind regards,
Johan
Decorema Customer Service
No delivery?
I ordered a Playmobil pirate ship for christmas gift to my son some weeks before christmas. Since I had not received any information about delivery on dec 30th, I decided to cancel the order. I have paused payment via Klarna and hope that Decorema withdraw the claim.
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The request for payment was quickly withdrawn. Thank you.
1 January 2021
Unprompted review
Reply from Decorema
Hello Sara,
Thank you for your order and your review.
I have immediately cancelled your payment and sent it back to your account. You should of course not have to pay for a Christmas gift that is not in your hands on Christmas Eve. I have opened an investigation with UPS Express about a lost package. Unfortunately they cannot find the package with your tracking number. The package was of course initially sent to you as promised. I have have contacted you by e-mail to see if we should immediately send out a new package, we have this product in stock ready to be sent out. I just wish to helt you in the best way possible.
Please get back to me.
Thank you.
Kind regards,
Johan
Decorema Customer Service
Var blir min order av ?
Var blir min order av ?! 1950 Lego Mandalorian baby Yoda!?
22 December 2020
Unprompted review
Reply from Decorema
Hej Ola,
Tackar för din beställning av Lego och ditt omdöme.
UPS Express försöker leverera paketet till dig men misslyckas, vilket tyvärr är bortom min kontroll. Jag har skickat spårningsnummer och spårningslänk till dig så du kan se. Dom bör pröva idag igen, men det går även att ringa så kan dom göra en ny utkörning. Det är bara att återkomma till det e-mail jag skickade till dig.
Tackar.
Vänliga hälsningar,
Johan
Decorema Kundtjänst
Order 2928
Order 2928
Ordered on friday and immediately after paying I received the bekräftelse and a "paket har skickats" directly afterwards.
Up till now I still don't have a tracking number and while I am usually quiet relaxed, I get a little anxious reading all those bad reviews here.
It seems that the Xmas weeks really have overburdened them (as the bad reviews are o ly in December) and the kundservice is trying to reply to everyone (would they make that effort if they would be a fake site?) But it still leaves a bit of a bitter and uncertain feeling if I have spend money on some fake thing.
I am willing to change my omdöme when I have received my package in time (aka till tomorrow) and/or have received a tracking number.
UPDATE 1
Edit, 22.12., 16:00: received an answer that my paket is for sure in the way and Johan is looking into getting my tracking number. Why didn't you just look into it and send the number directly via email?
I am reading a lot about wrong packages or used/Chinese ware. I hope I receive a tracking number or my paket tomorrow max 14:00, else i would like to make use of my right as a customer and receive a full refund
UPDATE 2:
23.12., 14:00
As it is 14:00 oclock and i have neither received my package NOR an kind of tracking number, i hearby cancel my order and i want to be fully reimbursed within 3 days. Understand, that i will also write the whole thing via email to you. Should i not receive the money in time, i will have to get in contact with konsumenten and/or polis to get my money back
22 December 2020
Unprompted review
Reply from Decorema
Update;
I have contacted you by e-mail and have helped you out there to resolve the issue.
Thank you.
Kind regards,
Johan
Decorema Customer Service
Original;
Hello Alexander,
Thank you for your order of the graphics card and your review.
I am sorry for my late reply back to you, not acceptable. The demand has been extreme the recent time now up until Christmas, to put i mildly. We are trying our best to resply everyone as fast as possible and help out. It has been thousands of requests. I have looked at your order, we have this item in stock so it should be on it's way to you already. So there is no need to worry about anything. I will get back to you by e-mail and help out.
Thank you for your patience and understanding.
Kind regards,
Johan
Decorema Customer Service
Will never order here again!
I ordered a beautiful print in a wooden frame. It took quite a while before it arrived. In the meantime, my ordered print was on sale!. I got a lot of excuses and they would send me an extra print (of my choice).
When my print finally arrived, the frame was damaged! I bought myself a new frame, and Decorema would reimburse the amount that this frame cost.
I am still waiting for my promised extra print and the money.
29 July 2020
Unprompted review
Reply from Decorema
Hello Patrick,
Thank you for contacting us. You are placing a review on the wrong business page.
Decorema Gallery is another company selling art. As far as I know it is sold to another company already and does not exist anymore.
You sent us an e-mail and I can try to help you there and forward the matter to the appropriate person.
Thanks.
Best, Henrik
Nice print got
Nice print got. The edge was additionally acceptable quality. Much thanks to you.
24 May 2020
Unprompted review
Reply from Decorema
Thank you very much.
Best regards,
Peter
Customer Service
Good experience!
Good experience!! Great service from Peter at customer service. Excellent prints. Will place a new order soon.
18 May 2020
Unprompted review
Reply from Decorema
Thank you very much.
Best regards,
Peter
Customer Service
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