Item arrived broken/cracked in many places (packaging was fine, not likely shipping damage). Emailed twice, no response after 8 days. Called, went to voicemail (mailbox full). Filed a complaint with p... See more
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See what reviewers are saying
I needed parts to fix old locking mechanism on 20-year-old doorknobs. I’m not really a do-it-yourselfer, but thought I knew part numbers. He asked for project photos for his own review/expert advice a... See more
Company replied
I was able to purchase the Toto toilet drain valve in less than 5 minutes after wasting excessive time trying to buy one from Lowes and Home Depot. I called the 800 number 15 minutes after Friday post... See more
I believe I did not receive the name brand product (Franke) but rather a generic. On the DCP website, they show a picture of the part in a package that has the name Franke, suggesting that the produc... See more
Company details
Information provided by various external sources
Decorative Plumbing Pros offers an easy solution for finding those hard to find fixtures and genuine parts from exclusive decorative plumbing and architectural hardware companies such as Bouvet, Duravit, Franke, Phylrich TOTO, and more. DecorativePlumbingPros.com is the internet division of the brick and mortar retail showroom for decorative plumbing and architectural hardware sold exclusively for the high-end residential market. Our mission is to specialize in products and product lines you will not find in the big box retail outlets.
Contact info
6339 Maple Ave, 75235, Dalls, United States
- 800-884-9619
- sales@decorativeplumbingpros.com
- decorativeplumbingpros.com
3.7
Average
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Good communication
Good communication, prompt shipping and tracking available. Product arrived quickly and was as expected
17 March 2023
Excellent help on the phone with the order.
Very helpful representative on the phone helped me locate the part I needed…and she made sure I received it quickly.
24 February 2023
Reply from DecorativePlumbingPros
Thanks! happy to help anytime!
My customer service experience was very easy and efficient. over the…
My customer service experience over the phone was very pleasant and efficient
I had ordered the wrong size part and you made the exchange for the correct size part very quick and simple
15 February 2023
Positive Experience
I found a hard to find item here at a very good price. Customer Service (Gibi) was very helpful. Advised back order time up front and advised shipping information as requested. Item was as described and well packaged. I would order from this company again.
22 February 2023
Item still has not shipped
Item still has not shipped. Was not available in house even tho I was not informed of that when I ordered or I'd have ordered elsewhere.
30 January 2023
Great selection & prices. Highly recommend!
Excellent communication. Great prices. Cash shipping.
15 December 2022
I was pleased with the customer service…
I was pleased with the customer service rep who helped me order, but I was disappointed in the shipping of my purchase. I ordered in early Dec expecting to receive the items before I left on a trip 2 weeks later. I was disappointed that it took them 10 days to ship.
5 December 2022
Never thought I’d find the conversion…
Never thought I’d find the conversion gasket but wow it works and reasonable in price
11 November 2022
Part was just as described online and…
Part was just as described online and received package in short time.
14 November 2022
Online shopping simple fast efficient
Online experience was great and I received the hard to find part in a short order.
4 October 2022
Don't buy from here
Got returned product even with the previous return label in it. It took them 1 month to give me a valid return label, and I haven't received my refund yet.
3 October 2022
Excellent customer service when I…
Excellent customer service when I phoned about an order. I am very appreciative of the woman who went out of her way to help me.
1 September 2022
I am pleased with the parts we need everything work fine
We had a good exp with this company we got the part we need
16 August 2022
Not a Franke manufactured part
I believe I did not receive the name brand product (Franke) but rather a generic. On the DCP website, they show a picture of the part in a package that has the name Franke, suggesting that the product is made by Franke. However, I received the part in a plain plastic bag, suggesting it is a generic replacement part, that might not last as long. Otherwise I would have given a 5 star rating.
15 August 2022
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