Great customer service. After my return shipment was lost in transit for over three weeks, I alerted the company. They immediately filed a claim and reimbursed me. The process was handled quickly and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been using Decluttr for quite some time now, and they’ve consistently delivered great results. Highly recommend for anyone looking to sell old electronics quickly and efficiently! Their process... See more
Company replied
It was painless, cost effective, scan, put in box and take to UPS Store and they do the rest, quick payment through PayPal. Unfortunately I never give 5 star reviews, if I see 5 star reviews I overloo... See more
Company replied
I love Decluttr!!! They make the process so easy and quick. I had numerous DVDs and CDs that I had no interest in anymore and within a week of mailing them (postpaid through UPS) I had my money in m... See more
Company replied
Company details
About Decluttr
Written by the company
Decluttr is the easiest way to sell your unwanted CDs, DVDs, Games, Books & Tech.
To get started, just enter a barcode or an electronics item and we’ll give you an instant offer price. Then, pack your items into a box and ship them to us for FREE.
Once we’ve processed your items, we’ll pay you by PayPal, check or direct deposit into your account. Scan it, send it, spend it – it really is that simple!
Start Selling Sell Mobile PhonesContact info
United States
- decluttr.com
4.3
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Decluttr
Dear Douglas,
I would like to express my gratitude for your thoughtful review. May I inquire if you are familiar with our refer-a-friend program? You have the opportunity to earn an additional $5 when your friends utilize Decluttr as well. For further details, please visit the following link: https://www.decluttr.com/refer-a-friend/
Sincerely,
Jodie
Decluttr
Process was great
Process was great. The app worked well and the money just rolled in.
31 October 2024
Reply from Decluttr
Hi Norm P.,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Very simple process and received…
Very simple process and received payment in a timely manner!
2 November 2024
Reply from Decluttr
Hi Sue,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
I admit I was skeptical
In the past I've traded my old devices in as I replaced them. That wasn't at option this time so I decided to try Decluttr. I didn't expect much. Instead, the service was easy to use, easy to mail gear to, and a day or so after they got my device, I had the promised amount of money in my PayPal account. Now I am going to have to look around and see if I have anything else laying around!
6 November 2024
Reply from Decluttr
Hi Cande,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
Very easy to use
It was easy to scan my items to determine what they would take and how much they would give me. I needed to print a extra mailing label since I needed to send two boxes, and that was easy. Overall, a very easy way to get rid of stuff we no longer wanted.
27 October 2024
Reply from Decluttr
Hello Shawn,
I appreciate you leaving us such a wonderful review! Are you aware of our refer-a-friend program? You can earn an additional £5 when your friends also use musicMagpie! You can find more details here: https://www.musicmagpie.co.uk/refer-a-friend/
Best regards,
Jodie
musicMagpie
Reply from Decluttr
Hi Kelly,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Reply from Decluttr
Hi Matthew,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Decluttr is very easy to sell with
Decluttr is very easy to sell with. I had a number of DVDs, especially British television--some as much as 20 years old--that I needed to thin out. Decluttr purchased almost every one. All I had to do was enter the DVD's bar code on the Decluttr site, and their program would recognize the DVD and offer me a price. I printed the free shipping label, kept the inventory of items I shipped in each box, which Decluttr provides with each shipping label, and packed each box carefully so that no DVDs would be damaged during transport. Decluttr notified me when they had received each box and when the payment had been placed in my account. Believe me, this is much easier than taking your items to a book or record store and having to wait to have your items priced.
22 October 2024
Reply from Decluttr
Hi William,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Decluttr used to be amazing
Decluttr used to be amazing, which is why I am now giving just 3 stars :( They seem to no longer accept books for resale, only DVDs, blu-rays and CDs (and other tech, but we don't really have that). I think we will be using Decluttr less as a result of this change. The packing and shipping requirements are good and easy, and we get a UPS pickup so I don't have to lug boxes to Fedex, so that's a big plus.
25 October 2024
Reply from Decluttr
Hello Stephanie,
I’m sorry to learn that your experience was not positive.
From reviewing your order we can see that you were able to sell some books along with your CDs.
Please note that we still accept books however if the barcode you scan for the book is not accepted then it means that we are currently not accepting that specific book.
Kind Regards,
Sandra
Decluttr
Awesome Place to Sell your Items
Turned in my items and got my refund in no time. Love how quick and fast the process is. I look forward to using the site again soon!
18 October 2024
Reply from Decluttr
Hi J,Torres,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Great Experience
It was a very simple process and went great! I would use them again in a heartbeat
23 October 2024
Reply from Decluttr
Hi John,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
Reply from Decluttr
Dear Steven,
I hope this message finds you well.
Thank you for your valuable feedback regarding our services. I would like to inquire if you are familiar with our refer-a-friend program. By participating, you have the opportunity to earn an additional $5 when your friends utilize Decluttr as well. For further details, please visit the following link: https://www.decluttr.com/refer-a-friend/
Best regards,
Jodie
Decluttr
Easy fair fast and saved items from…
Easy fair fast and saved items from landfill Win Win Win
16 October 2024
Reply from Decluttr
Hi Lisa,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
Easy to use
Easy to use. Prices were on the lower end but it's a good app for bulk selling. Received money promptly once they received item.
12 October 2024
Reply from Decluttr
Hello Diana,
I’m sorry to learn that your experience was not all positive.
Our buying prices are calculated with numerous factors in mind. They are driven by several sources and algorithms that allow us to offer a live and competitive price for items entered into the basket.
This is mainly based on supply and demand at the time of selling
We apologise for any disappointment this may have caused.
Kind Regards,
Jodie
musicMagpie
I scanned lots of CD's
I scanned lots of CD's. 66 were acceptedfor roughly $18. I mailed the box. They received it Oct 2, 2024 and said I'd be paid in 3 days. That never happened. I sent an email and was told that 18 of the CD's were missing!!?? I did have a few problems with scanning some CD's that I didn't think were accepted and it looks like they were. So out of the 18 they mentioned only 4 or 5 were still in my boxes here presumably the ones I had an issue with. But there is no way 13-14 CD's were withheld. I'm trying to resolve this and have only received 3 emails saying they will close the ticket soon yet I've sent responses saying what I think happeed. I've asked for a phone # to trouble shoot with a live person and have received no further responses now for a few days. I want this straightened out but endless useless emails do not cut it! At this point, I would not recommend Decluttr. As a note: I did send a 2nd box of a few CD's worth only about $8 a few days after box #1 and "lo and behold" I got that money with no issues so what's the deal with box #1...very disappointed.
2 October 2024
Unprompted review
Reply from Decluttr
Hello E Picard,
I’m sorry to learn that your experience was not positive.
From reviewing your order, we noted that there was a delay in its completion. We are pleased to inform you that this has now been resolved, and a full payment of $18.51 was processed on 21/10/2024.
You should expect to see this amount reflected in your account within one to three business days.
We truly apologize once more for the disappointment this situation has caused. We truly value your business and hope that this experience will not deter you from using our services again in the future.
Thank you for your understanding and cooperation.
Kind Regards,
Antionette
Decluttr
Reply from Decluttr
Dear Wesley,
I hope this message finds you well.
Thank you for your valuable feedback regarding our services. May I inquire if you are familiar with our refer-a-friend program? You have the opportunity to earn an additional $5 when your friends utilize Decluttr as well. For further details, please visit the following link: https://www.decluttr.com/refer-a-friend/
Best regards,
Jodie
Decluttr
Reply from Decluttr
Hi
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra £5 when your friends use musicMagpie too! Find out more here: https://www.musicmagpie.co.uk/refer-a-friend/
Kind Regards,
Amanda
musicMagpie
Great experience
The process was easy and I was able to sell some cd’s! They are a honest company and I will use this again in the future.
8 October 2024
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
Slow processing for little money
Paid very little for CDs and DVDs.
Acknowledged receipt of package two days after tracking stated it had been delivered.
Received payment in my account five days after package delivered.
10 October 2024
Reply from Decluttr
Hi DT,
Thank you for taking the time to leave us a great review!
Kindly note that our goal is to process orders within 24-48 business hours, and payment is made only after the assessment has been finalized.
We sincerely apologize for the delay in handling your order.
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Reply from Decluttr
Dear Janice,
I hope this message finds you well.
Thank you for your valuable feedback regarding our services.
I would like to inquire if you are familiar with our refer-a-friend program. By participating, you have the opportunity to earn an additional $5 when your friends utilize Decluttr as well. For further details, please visit the following link: https://www.decluttr.com/refer-a-friend/
Sincerely,
Jodie
Decluttr
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.