Deck Supermarket Limited Reviews 

235
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and mention how remarkably quick, smooth, and easy the online ordering process truly is. People also appreciate the incredibly helpful staff members who provide excellent guidance, alongside the wonderful overall quality of the products received. Though some reviewers were not happy with minor problems encountered during their purchase, such as delayed shipments, missing components, or flimsy hardware screws. Despite these occasional setbacks, consumers generally remain extremely satisfied with the exceptional product value, helpful customer support, and reliable daily shipping service.

What people talk about most

Product

Reviewers mention positive feedback about product quality, value for money, and fast delivery. Consumers... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Staff

People report positive experiences with staff, highlighting that email queries are promptly answered and... See more

Service

Consumers find service to be positive, highlighting smooth transactions and speedy delivery. Reviewers... See more

Order

Reviewers highlight great satisfaction with the order process, frequently praising the fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service Despite being really well packaged, a couple of small items arrived with some damage. As soon as we contacted them with photo proof, replacements were shipped out.

Rated 5 out of 5 stars

Decking Post Lights were delivered quickly. I hope they last longer than the previous ones. Recommended seller.

Rated 5 out of 5 stars

The ordering process was very quick and efficient. I provided a rough plan of the area that needed doing, and they got back to me with a quote and a list of all the bits I needed the same day. It a... See more


Company details

  1. Deck Builder
  2. also in
  3. Do-it-Yourself Shop
  4. Lighting Store
  5. PVC Industry

Written by the company

Set up by industry professionals, Deck Supermarket offers a wide range of products from around the world. All products available on our website have been carefully selected by our team for their quality durability and above all their value for money. We are PVC Specialists with over 20 years knowledge in the leisure deck industry. Our Deck-it Board, SuperRail and Premium Foiled PVC ranges are designed by ourselves and made in the UK under license. We also sell quality products from big brands such as Millboard, in-lite, Pro-rail, Ultrashield, Ryno, Fortitude, DeWalt, Makita and many more. We source our products worldwide from countries such as America with others coming from our manufacturing partners right here in the UK, Europe and the Far East. We provide a second to none service for the DIY'er or the trade professional alike, we hold comprehensive stocks and dispatch daily via branded national carrier companies. All appointments are by prior arrangement but please contact us first to avoid disappointment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

235 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(235)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient helping with my…order

Very efficient helping with my order,and delivery was on time and what I ordered.The second order was also delivered on time.Thanks.

5 August 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Michael, glad we could help.

Rated 5 out of 5 stars

Great service

Great service, very easy instructions in your magazine to measure up for a made to measure gate. Speaking to one of your sales personnel Sarah was helpful.
First time fitting a gate but it all went very well & we are very pleased.
Thank you

2 August 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi George, thank you for the kind words and glad we could help.

Rated 5 out of 5 stars

Second time ordering and once again…

Second time ordering and once again absolute superb service. Very helpful very quick and delivered exactly when promised. Will happily recommend and use again.

29 July 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Ian, glad we could help.

Rated 5 out of 5 stars

Veranda

First class service from ringing them about a veranda for my static. To delivery. The veranda was easy to install very good quality product

19 February 2024
Unprompted review
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Stephen, hope your enjoying your veranda

Rated 5 out of 5 stars

I purchased my decking rails from…

I purchased my decking rails from yourselves last year to go around our new lodge and the skirting kits to match, I decided to upgrade this year and extend the decking with all glass balustrade the service was absolutely fantastic and delivery brilliant as usual , would definitely recommend, the only place to go and get what you want when you need it , superb

11 July 2024
Unprompted review
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Darren, thank you for a great review. Glad we could help you out with everything you needed.

Rated 5 out of 5 stars

Good price

Good price, well made and deluvered promptly

16 March 2024
Unprompted review
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Rhank you Shirley

Rated 5 out of 5 stars

We did our homework.

We did our homework, looked & checked lots of deck suppliers. We decided to go with Dech Supermarket & glad we did. I’m a retired joiner & decided we wanted to replace our decking to our caravan in the Lakes. I sent Deck supermarket a rough plan of what I wanted, where the steps were going. They sent me back a plan with costing exactly as I wanted. I ordered it & we agreed a date for delivery, all arrived on time, I easily worked out the enclosed plan to put it all together & now we have a beautiful l shaped deck to our static caravan. Many people ask about it, where we got it from. They are so impressed, it’s very professionally designed & the finish will stay new looking for years with just a wash & wipe down. No more painting or maintenance. Highly recommend!

1 August 2023
Unprompted review
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi David, it was a pleasure providing you with the deck kit you were looking for. The photo's were great and got to say you did a great job and the finish looked professional.

Rated 5 out of 5 stars

Greg and Sarah are fantastic so…

Greg and Sarah are fantastic so helpful. I have been dealing with Deck Supermarket since 2018 and without a doubt the best company I have dealt with.

11 July 2024
Unprompted review
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Ah thank you Simon, pleasure to help when we can and great to watch you produce some really stunning decks.

Rated 5 out of 5 stars

Great communication

Great communication, fast delivery and on discovering one of the items ordered had been incorrectly supplied the mistake was corrected without delay

Recommended

1 July 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you David, glad we could help.

Rated 5 out of 5 stars

Good service good products

Good customer service, quick response and good advice and understanding of the products

27 June 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Bob

Rated 5 out of 5 stars

Bought decking last year and from the…

Bought decking last year and from the first step this company was really helpful.
Arrived on time and everything was in order. Onsidering the number of parts that there was, you would have thought something may have been missed but could not fault them. Would definitely use the company again.

31 August 2023
Unprompted review
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Carol, hope you're enjoying your deck in the sunshine and glad we could help.

Rated 5 out of 5 stars

It was a pleasure dealing with these…

It was a pleasure dealing with these guys as i found them to be very helpful and courteous dealing with my requirements. I would not hesitate to use them for future projects. Thanks Graeme

3 June 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Graeme, glad we could help with your balustrade requirements

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