I bought Vibro-Ep Red for my hi-end speakers. I compare with my Isoacoustics Gaia III and it have the same influence. Because of the price which is a quarter from Gaia III, I highly recommend it. Del... See more
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Throughout the years we worked with Decibel on the sound proofing optimisation of several public spaces (offices, restaurants) and on a private residences, as well. On all of them their engineer... See more
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Initially was 3 star because the lack of communication through support email address. No responses to my messages. But then they explained to me that it was an error with the mailbox, message went t... See more
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I selected decibel.shop for reconstruction of my dedicated home cinema room. I used the textile acoustic panels and extra rolls of acoustic textiles. The whole project took almost 6 months to finish d... See more
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Company details
Written by the company
Customers trust DECIBEL for top-quality soundproofing and acoustic solutions. With exceptional range of products and outstanding customer service, DECIBEEL has built reputation for excellence. DECIBEL's commitment to providing expert advice and guidance ensures that every customer receives the best possible experience. Join the over 30 000 happy clients globally.
Contact info
1 Industrialna street, 2140, Botevgrad, Bulgaria
- support@decibel.shop
- decibel.shop
4.6
Excellent
72 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
For me it's taken too long to arrive
For me it's taken too long to arrive
It's been two weeks I guess but I haven't get the item
Just to mention
I paid over £50 for shipping.
9 April 2026
Reply from DECIBEL *soundproofing & acoustics*
Dear Speyta,
Thank you for your feedback. We're sorry to hear that you're disappointed with the delivery timeframe.
Your order (#6000001727) was placed on April 8th at 7:35 PM (our local time in Bulgaria). Our logistics team processed and shipped your order the very next morning, on April 9th. An automatic email confirmation with your DHL tracking number was also sent at that time.
Our standard order processing time is up to 5 business days, followed by an estimated shipping time of up to 5 business days, as stated in our policy. In your case, your order was dispatched in less than one business day, which means we could not have physically shipped your order any faster than we did.
Unfortunately, the shipment was held in customs between April 10th and April 14th due to the Easter holiday period in our country, including non-working days on April 10th and April 13th. Delays related to customs processing and national holidays are outside of our control.
According to the latest tracking information, your package is currently in transit and should be delivered within the next couple of days.
We understand that waiting for a delivery can be frustrating, especially when international shipping is involved. Please rest assured that we processed and shipped your order as quickly as possible and did everything within our power to ensure a timely delivery.
If you have any further questions or need assistance, please don’t hesitate to contact us directly. We’re always happy to help.
Kind regards,
DECIBEL Team
Reply from DECIBEL *soundproofing & acoustics*
Hi Claude,
Thank you for the fantastic review! We're happy to hear that you’re pleased with the product quality, pricing, and the service you received. Providing responsive and helpful support is very important to us, so it’s great to know we met your expectations.
We truly appreciate your support!
Best regards,
The DECIBEL Team
I bought Vibro-Ep Red for my hi-end speakers
I bought Vibro-Ep Red for my hi-end speakers. I compare with my Isoacoustics Gaia III and it have the same influence. Because of the price which is a quarter from Gaia III, I highly recommend it. Delivery was really fast as well! I also tried it under a refrigerator which used to make same vibration noise and it became really silent in transmission of the vibrations in the floor. Guaranteed, I will repurchase from Decibel Shop in the future. Thanks!
27 March 2026
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Hi Dan,
Thank you so much for your detailed and thoughtful review! We're thrilled to hear that Vibro-EP Red delivered performance comparable to your IsoAcoustics Gaia III — and at a fraction of the price. It's also great to know that you successfully used it under your refrigerator and noticed such a significant reduction in vibration noise.
We're especially happy that the fast delivery met your expectations as well. Your recommendation and trust mean a lot to us, and we look forward to assisting you again in the future.
Thanks again for choosing Decibel Shop!
Best regards,
The DECIBEL Team 😊
A successful colab
Technical expertise is essential when implementing any project. I contacted Decibel Romania to support one of our clients, a university, in improving the acoustic performance of several rooms by reducing echo and enhancing overall sound comfort for students.
Daniel Popa was extremely supportive throughout the process, helping us identify the most effective and cost-efficient solutions for all the halls involved. His guidance was clear, practical, and tailored to the client’s needs.
Production and delivery were handled smoothly and on schedule, which contributed significantly to the success of the project.
I have already recommended Daniel to other clients and would confidently do so again.
12 February 2026
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Dear Ana Maria,
Thank you very much for your thoughtful and detailed review! We’re delighted to hear that our team, and Daniel Popa in particular, could support you and your client in achieving the desired acoustic improvements across the university rooms.
It’s great to know that the solutions provided were both effective and cost-efficient, and that the process from consultation through to production and delivery ran smoothly and on schedule. We truly appreciate your trust and your recommendations.
We look forward to supporting you and your clients again in future projects!
Best regards,
The DECIBEL Team
Acoustic textile panel at a dedicated home cinema room.
I selected decibel.shop for reconstruction of my dedicated home cinema room. I used the textile acoustic panels and extra rolls of acoustic textiles. The whole project took almost 6 months to finish due to complicated measurements (dedicated soundproofed room) and many kind of technicians involved (upholsterer etc). Everything went smoothly. Decibel.shop representative is very friendly and very supportive. First of all, he provided me a full floor plan with detailed info about the panels. Everything was packed and shipped very carefully and quickly. The result was excellent . The quality of the foam panels is excellent , I received exactly what I ordered. The installation of the panels was very easy (using Velcro) due to correct and precise cut of the panels based on the floor plan. I would recommend decibel.shop for their quality, knowledge and support in every step of the project.
17 December 2025
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Hello Tasos,
Thank you so much for taking the time to share such a detailed and thoughtful 5-star review ⭐⭐⭐⭐⭐
We’re truly delighted to hear that your dedicated home cinema project turned out exactly as you envisioned. A soundproofed cinema room with complex measurements and multiple specialists is no small undertaking, so it’s great to know that our planning, detailed floor plans, and ongoing support helped make the process smooth from start to finish.
We’re especially happy that the textile acoustic panels met your expectations in terms of quality, precision, and ease of installation, and that the Velcro mounting system worked well for your setup. Knowing that you received exactly what you ordered, and that the final result was excellent, means a lot to our entire team.
On behalf of everyone at DECIBEL, thank you for your trust, patience, and recommendation. It was a pleasure being part of your project, and we wish you many immersive and enjoyable movie nights in your home cinema!
If you ever need support or plan another acoustic project in the future, we’ll be happy to help every step of the way.
Best regards,
The Decibel Team
I like them
They responded incredibly fast and in great detail when I reached out.
8 December 2025
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Hi Dimitar,
Thanks so much for the great review! We’re glad our team could get back to you quickly and provide the detailed support you needed. Your feedback really motivates us to keep delivering top-notch service.
We appreciate you choosing Decibel!
Best,
The Decibel Team
Decibel was a great option to reduce…
Decibel was a great option to reduce floor vibrations in a residential apartment. While the vibrations still continued, Alex Gogoladze thoroughly troubleshooted to find the best solution! I really appreciate his focus on the issue.
1 December 2025
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Hi Sam,
Thank you for taking the time to share your experience! We’re glad to hear that Alex was able to work closely with you to troubleshoot and find the best solution for reducing floor vibrations. We appreciate your feedback and understand that some challenges may take time to fully resolve. Your input helps us continue improving our products and support.
Thanks again for choosing Decibel!
Best regards,
The Decibel Team
Very satisfied
I just placed the second order . Thank you Alex for your help .
24 November 2025
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Hi Radu,
Thank you so much for your kind words! We’re thrilled to hear you’re satisfied and appreciate your continued support with your second order.
Looking forward to serving you again soon.
Best regards,
The DECIBEL Team
I recommend their services
I called them with lots of questions. They explained everything to me, helped me, and understood that I needed to receive the products quickly. On top of that, I had a problem with the online order. They solved the issue right away and helped me complete it.
Incredibly kind and polite. If you’re like me and not sure what exactly you need, they will assist you :)
21 November 2025
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Hi Marina,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that our team was able to answer all your questions, guide you through the process, and resolve the online order issue quickly. Providing clear support and fast service is exactly what we aim for, and it’s great to know you felt taken care of.
We truly appreciate your recommendation and your kind words about our staff. If you ever need anything else or have more questions in the future, we’re always here to help!
Best regards,
The DECIBEL Team
Reply from DECIBEL *soundproofing & acoustics*
Hi Angel,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our work. It means a lot to us. If there’s anything else we can help you with, we’re always here!
Best regards,
The DECIBEL Team
Great companies still exist
Despite my order was very small, the attention, personal approach and the service quality I received were unbelievable. The company were able to adjust and provide a suitable delivery to Canary islands, so I could get the products I needed that were not available in Spain. I highly recommend the shop.
10 September 2025
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Hi Artem,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that our team could provide the support and flexibility you needed to get your order delivered to the Canary Islands. No matter the size of the order, we always aim to offer personal attention and the best possible service to every customer.
Your recommendation means a lot to us. Thank you for choosing DECIBEL, and we hope to serve you again soon!
Best regards,
The DECIBEL Team
Second order at this shop
Second order at this shop, perfect service and products . Highly recommended. Don’t look further if you need a soundproof wall.
26 August 2025
Reply from DECIBEL *soundproofing & acoustics*
Dear Rob,
Thank you for coming back to us for a second order! We’re glad to hear that both our service and products have lived up to your expectations once again. Your recommendation means a lot, and we’re always here whenever you need soundproofing solutions.
Best regards,
The DECIBEL Team
Alex helped us get the best product for…
Alex helped us get the best product for our requirements! Very professional and friendly and quick service! Best price indeed!
15 August 2025
Reply from DECIBEL *soundproofing & acoustics*
Dear Santhosh,
Thank you for your wonderful feedback! We’re happy to hear that we were able to guide you to the right product and that you enjoyed the professional, friendly, and fast service. It’s great to know you found the best solution at the best price. We truly appreciate your trust!
Best regards,
The DECIBEL Team
Excellent Vibration Solution – Highly Recommended!
We had a persistent vibration issue with one of our machines, and Decibel.bg provided the perfect solution. Their team carefully selected the ideal anti-vibration pad for our specific needs, and the results were outstanding – all vibrations are completely gone. Great service, fast communication, and expert advice. Highly recommended!
1 July 2025
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Hi Dobromir,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our anti-vibration solution worked perfectly for your machine and that you're satisfied with the results.
At DECIBEL, we’re committed to providing tailored solutions and expert support, so it’s great to know our team's efforts made a real difference. If you ever need assistance in the future, we're always here to help.
Thanks again for the recommendation!
Best regards,
The DECIBEL Team
Good cooperation !
Initially was 3 star because the lack of communication through support email address. No responses to my messages. But then they explained to me that it was an error with the mailbox, message went to spam. Therefore i reconsidered my review and change to 4 star.
Appreciated that they contacted me also via email to explain the situation. Thank you for that !
Products arrived well.
9 June 2025
Reply from DECIBEL *soundproofing & acoustics*
Dear Mihai,
Thank you for taking the time to share your feedback. We sincerely apologize for the communication issues you experienced. Due to an unfortunate technical error, your emails were mistakenly flagged as spam and didn’t reach our team. We understand how frustrating this must have been and are actively working to prevent similar issues in the future.
A personal email has been sent to you with a detailed explanation, including screenshots, and our sincere apologies. We’ve also asked if there’s anything further we can assist you with — we’d be happy to support you in any way we can.
Best regards,
The DECIBEL Team
Delivered at the time as promised
27 May 2025
Reply from DECIBEL *soundproofing & acoustics*
Dear Jozef,
Thank you for your review! We're glad to hear your order arrived on time as expected. If there's anything we could improve to earn that fifth star next time, we’d love to hear your feedback.
Best regards,
The DECIBEL Team
A fantastic experience
A fantastic experience working with Decibel and I couldn't recommend them highly enough. Ultra professional approach - 5 stars! :)
14 February 2025
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Dear CMG Production Team,
Thank you for the fantastic feedback! It was a pleasure working with you, and we truly value your kind words about our approach. We’re glad everything went smoothly and look forward to future collaborations.
Warm regards,
The DECIBEL Team
A great experience and a responsive…
A great experience and a responsive customer service.
I was able to equip my home office. I recommend it.
29 January 2025
Reply from DECIBEL *soundproofing & acoustics*
Dear Arnaud,
We really appreciate your positive feedback! It’s great to hear that you had a smooth experience with us and that our team was able to assist you. Enjoy your newly equipped home office, and if you ever need anything else, we’re here to help. Thanks for the recommendation!
Best regards,
The DECIBEL Team
Just placed the second order for…
Just placed the second order for acoustic panels. The first ones arrived just as expected. The perforated wood and wool panels look stylish and do a great job absorbing the echo in the study. The support team is great too if you have any questions about the product. Any support enquiries are also dealt with swiftly
30 October 2024
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Dear Asiya,
Thank you for your continued trust in us! We're delighted to hear that your first order met your expectations and that you’re happy with both the stylish look and the acoustic performance of our acoustic panels. Our support team always strives to assist our customers quickly and efficiently, so it’s wonderful to know you had a great experience with them as well.
We truly appreciate your second order and look forward to serving you again in the future!
Best regards,
The DECIBEL Team
Painted Wedge foam panels
Unfortunately im not really happy whit my product.
I ordered foam acustic wedge panels i blue and gray.
The gray is fine, but the blue is paintet foam, not diyed, whitch means that the color can scrape off...
Way to expensive to be paintet and not diyed.
27 December 2024
Reply from DECIBEL *soundproofing & acoustics*
Dear Hanne,
Thank you for sharing your feedback. We’re sorry to hear that you are not completely satisfied with your order.
Our acoustic wedge panels are carefully painted rather than dyed because dyeing PU foam can lead to discolouration and degradation over time, especially with exposure to sunlight or UV light. The painted finish is specifically designed to maintain its quality and appearance in the long term.
We’ve been producing and selling painted foam panels for over a decade and have received only positive feedback about their durability and performance. Scraping off the paint is typically only possible with harsh handling, which is not typical in standard use.
We value your feedback and are committed to ensuring your satisfaction. Please don’t hesitate to reach out to us directly at support@decibel.shop so we can resolve any concerns you may have.
Kind regards,
DECIBEL Team
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