As always Decathlon delivered quality products for acceptable price. I really love the products that you can find in Decathlon, and all of them are having good quality. Price or quality of the prod... See more
Company replied
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See what reviewers are saying
The Swedish website does not look 100% well integrated when it comes to order confirmation and delivery tracking, but it works well. Decathlon products are really good. Only shame is they're only loc... See more
Company replied
Problems with delivery system and incongruous between online and email. Online it said it was delivered but in the shop my order was not present there yet…therefore, it made me lose a lot of time. Onc... See more
Every step was easy, ordering- confirmation of order- delivery. Product was easy to assemble and we are quite satisfied by product itself: good quality of the materials, good balance. It is good exer... See more
Company replied
Company details
- Sporting Goods Store
- Activewear Store
- Bicycle Store
- Outdoor Clothing and Equipment Shop
- Sportswear Store
Information provided by various external sources
Världens största sportåterförsäljare. Hos Decathlon hittar du fler än 40.000 sportartiklar inom över 70 sporter. Vi levererar våra prisvärda produkter till hela Sverige. Decathlon startade 1976 i Lille, Frankrike och sedan dess har vi expanderat till över 50 länder. Här på Decathlon designar, producerar och distribuerar vi våra egna märken, våra passionbrands. Vi är sportutövare, så våra produkter måste möta vår egen höga standard. De självklara fördelarna med detta är att vi kan ha mycket konkurrenskraftiga priser utan att kompromissa med kvaliteten.
Contact info
Droskvägen 2, 177 45 , Järfälla, Sweden
- +468281334
- kundservice_online@decathlon.com
- decathlon.se
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Shopper Experience
Fantastic experience buying two winter jackets. The support was expecially helpful throughout the process of purchasing and returns.
18 January 2023
Reply from Decathlon Sverige
Hello
Hope all is well with you!
Thank you for your review, we appreciate you taking the time to give us feedback.
We hope you will visit us again soon!
Have a nice day
Ordered some items to Skellefteå
Ordered some items to Skellefteå. It came within a week and no mistake. Packed carefully. Thank you
15 January 2023
Reply from Decathlon Sverige
Hello Mithilajj
Hope all is well with you!
Thank you for your review, we appreciate you taking the time to give us feedback.
We are glad you are satisfied and hope you will be satisfied with your ordered products.
Have a nice day
Annoying webpage but good stuff
Annoying webpage (hard to find what you're looking for) but good prices and quality. Shipping options could also improve, offering low cost or free shipping to home if you purchase for xxx amount
14 January 2023
Reply from Decathlon Sverige
Hello
Hope all is well with you!
Sorrt to hear that it was difficult to navigate the website. We try to improve all the time.
Thank you for your review, we appreciate you taking the time to give us feedback.
We hope you will visit us again soon!
Have a nice day
You will be shocked after shopping at Decathlon
Sure it maybe is not the best quality in the world, BUT!
For the prices, you will not find anything close to as good quality, good clothing for great prices. Bikes are just amazing, camping gear is great. They got almost everything you need. A nice bushcraft kit is all that I am missing, but even with that, I do not hesitate for a second to rate Decathlon 5/5
10 January 2023
Reply from Decathlon Sverige
Hello Rafael
Hope all is well with you!
Thank you for your review, we appreciate you taking the time to give us feedback.
We hope you will visit us again soon!
Have a nice day
Great products and intime delivery
13 January 2023
Reply from Decathlon Sverige
Hello Anand
Hope all is well with you!
Thank you for your review, we appreciate you taking the time to give us feedback.
We are glad you are satisfied and hope you will be satisfied with your ordered products.
Have a nice day
Excellent products and prices.
4 January 2023
Reply from Decathlon Sverige
Hej
Hoppas allt är bra med dig!
Tack för ditt omdöme, vi uppskattar att du tagit dig tiden att ge oss feedback.
Vi hoppas du snart besöker oss igen!
Ha en fortsatt fin dag
Quality products
As always Decathlon delivered quality products for acceptable price. I really love the products that you can find in Decathlon, and all of them are having good quality.
Price or quality of the products are not the reason why I am giving 4 stars, neither the slow shipping time (I've never experienced shipping in less than 3 days which is way too long). The thing that disturbs me the most with Decathlon is that extra shipping fee which you can avoid only if you live in and around Stockholm. With stores only around Stockholm looks like you are targeting rest of the country as online business, then you should really act like one.
4 January 2023
Reply from Decathlon Sverige
Hello Viktor
Hope all is well with you!
Thank you for your review, we appreciate you taking the time to give us feedback.
We hope you will visit us again soon!
Have a nice day
Excellente service fast and on time
28 January 2023
Reply from Decathlon Sverige
Hello Shabnam
Hope all is well with you and that you have had a great start to the new year!
Thank you for your review, we appreciate you taking the time to give us feedback.
We hope you will visit us again soon!
Have a nice day
Great quality
Great quality, service, and return policy plus fair prices. I always go back to them
12 January 2023
Reply from Decathlon Sverige
Hello
Hope all is well with you!
Thank you for your review, we appreciate you taking the time to give us feedback.
We hope you will visit us again soon!
Have a nice day
good quality product for the money
13 December 2022
Reply from Decathlon Sverige
Hello
Hope all is well with you and that you have had a great start to the new year!
Thank you for your review, we appreciate you taking the time to give us feedback.
We are glad you are satisfied and hope you will be satisfied with your products.
Have a nice day
Decathlon = curated assortment @ incredible value for money
Incredible value for money. Good return policy. Poor online delivery model, takes too long time to get things from far far away.
19 December 2022
Reply from Decathlon Sverige
Hello
Hope all is well with you and that you have had a great start to the new year!
We apologize that your order had a slightly longer delivery time. We have most of our warehouses in Europe and hence the delivery time.
We are working on trying to get shorter delivery times
Thank you for your review, we appreciate you taking the time to give us feedback.
We are glad you are satisfied and hope you will be satisfied with your ordered products.
Have a nice day
My first order got lost
My first order got lost, then I got the money back and was asked by Decathlon's customer service to buy the item once again, which was supposed to be sent to me within one week. Then, the second order got late but my account was showing it as delivered when it wasn't, which was explained to me as an IT problem. Finally, my order was sent to me but it seems to be an error with the delivery once again since there is no estimated delivery date on my tracking code. In short, it was a really disappointing customer experience. I've been trying to buy it for almost one month and I have not received my order yet. I will certainly not buy at Decathlon again.
15 December 2022
Reply from Decathlon Sverige
Hello Vitória
Hope all is well with you and that you have had a great start to the new year!
Sorry to hear that you are not satisfied with our service. Of course, it shouldn't be like that and we apologize for that.
In order for us to take a closer look at the matter, we ask you to contact our customer service and we promise to try to find a solution together.
Have a nice day
Amazing stuff
Amazing stuff, quality level is great. Loved the product, and price was also reasonable. Delivered on time infact order was during Black Firdays sales
10 December 2022
Reply from Decathlon Sverige
Hello Osama
Hope all is well with you and that you have had a great start to the new year!
Thank you for your review, we appreciate you taking the time to give us feedback.
We are glad you are satisfied and hope you will be satisfied with your products.
Have a nice day
I haven't received the item yet.
I haven't received the item yet.. I have already chatted with support, who advised that they have given the item to the carrier, but on the carrier website it says they have never received it.
3 January 2023
Reply from Decathlon Sverige
Hi Alina
Hope all is well with you and that you have had a great start to the new year!
Sorry to hear that you have not received your order. Of course, it shouldn't be like that and we apologize for that.
In order for us to look into the matter more closely, we ask you to contact our customer service again if you still have not received your order and we promise to try to find a solution together
Have a nice day
Reply from Decathlon Sverige
Hello Lumi
Hope all is well with you and that you have had a great start to the new year!
Thank you for your review, we appreciate you taking the time to give us feedback.
We hope you will visit us again soon!
Have a nice day
Very good quality.
15 December 2022
Reply from Decathlon Sverige
Hello Abdullah
Hope all is well with you and that you have had a great start to the new year!
Thank you for your review, we appreciate you taking the time to give us feedback.
We are glad you are satisfied and hope you will be satisfied with your products.
Have a nice day
Unnecessary extra steps
I had to order the spare parts by myself, went to the shop, pick them up and took them to the bike shop. I don't understand why is it not included in the service
19 December 2022
Reply from Decathlon Sverige
Hello
Hope all is well with you and that you have had a great start to the new year!
Sorry to hear that you are not satisfied with our service. Of course, it shouldn't be like that and we apologize for that.
In order for us to take a closer look at the matter, we ask you to contact our customer service and we promise to take a closer look at your specific case.
Have a nice day
Extremely long que for people that are…
Extremely long que for people that are not from Sweden, bad service…
15 December 2022
Reply from Decathlon Sverige
Hello
Hope all is well with you and that you have had a great start to the new year!
Sorry to hear that you are not satisfied with our service. Of course, it shouldn't be like that and we apologize for that.
In order for us to take a closer look at the matter, we ask you to contact our customer service and we promise to try to find a solution together.
Have a nice day
Got the items delivered as expected and…
Got the items delivered as expected and on time.
24 November 2022
Reply from Decathlon Sverige
Hello
Hope all is well with you and that you have had a great start to the new year!
Thank you for your review, we appreciate you taking the time to give us feedback.
We are glad you are satisfied and hope you will be satisfied with your products.
Have a nice day
I love the store and it's products
I love the store and it's products! I am bit like a "decathlon fashion woman" when go out to a forest or with my small kids :) The whole look is from decathlon, even backbags.
23 December 2022
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