Decathlon Sports India Reviews 74

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, describing it as poor, unhelpful, and difficult to reach. They also frequently encountered issues with the return policy, particularly for online purchases and sale items, finding it inflexible and not customer-friendly, leading to situations where they were stuck with unusable products. Conversely, some people were satisfied with the quality of the products, finding them good and worthy, and appreciated the assistance received from staff in stores. However, some customers also noted that staff could be unhelpful or mannerless, and that the product quality could be inconsistent, with some items not meeting expectations or having issues with sizing.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the good quality and worthiness... See more

Customer service

Consumers express strong dissatisfaction with customer service. Many reviewers describe it as "pathetic" and... See more

Staff

People report ambiguous experiences with staff. While some customers, like those assisted by Kanimma and... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praised the service as... See more

Return policy

Reviewers express strong dissatisfaction with the return policy. Many customers report that products,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

poor customer service. tried purchasing 3kg dumbells online. whilst the app says the product will be delivered the next day, it took almost 4 days still the product wasnt delivered. they cancelled the... See more

Rated 1 out of 5 stars

The worst experience ever. I bought 2 knee pads of extremely poor quality so returned and asked for replacement. But the replaced ones too were of the same quality so I initiated a request for a ref... See more

Rated 1 out of 5 stars

I ordered S size and I got M. The product is no return and no exchange. How do you think I should use this product now. Very bad experience and this is fooling customers by not giving return and givi... See more

Rated 1 out of 5 stars

I have recently order home workout all in one machine of Corength from them. Order ID: 2532755964. I got an email from them that the order has been cancelled due to our internal operation issue. I pa... See more


Company details

  1. Sporting Goods Store
  2. Sportswear Store

Information provided by various external sources

Decathlon.in is your one stop shop for buying sports goods online in India. We are B2C now, open for all to buy sports products at an extremely affordable price.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

74 reviews

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Rated 2 out of 5 stars

Mannerless Sales people

Was trying out trekking shoes in Decathlon Coimbatore and the sales guy arrived to load a rack in front of me standing inches away. No concept of personal space. Asked him to move, he moved and came back to the spot in 5 seconds . Do they want a sale to happen or not?
The staff are mannerless . Tried getting others to sell me treking gear. They just pointed in some random direction or tried to tell others to show me stuff. Anyway went to woodland and got myself a good quality trek shoe with courteous sales guy showing all options
Decathlon should quit having part time college going kids as sales people or train them well. They have created the awe factor in their stores with mediocre products ( not easy to do) but the sales people ruin the experience

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Decathlon is looting indian customers

I live in Europe, and I shopped in decathlon india, it's not same. Even policies are different. On the name of clearance they are making products non returnable. There's no convenience of online shopping where you order small and medium size Jacket to check your fit and after delivery you come to know that the product cannot be returned, A jacket worth 3000 rs. I would recommend people to avoid decathlon as a brand in India. There quality gets poor here and customer service is pathetic, they don't even want to listen to customer. In my case I ordered two jackets one with S and M , I wanted to return S because and keep M size., customer care executive told me you need to keep both because the product is non returnable. In europe there's standard 14 days return on all online orders whatever you buy except for hygiene related products but in India they are just playing around with policies to loot indian customers. Boycott decathlon from india

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience i purchase a…

Very bad experience i purchase a product from decathlon but it's a little short for me then I also purchased a bigger size of that product but till now my return have not done from your side....till now I call decathlon customer care for 4th time but didn't get resolve when I call them they told me that between 72 hours return delivery boy pick the product from me but till now product is laying but they didn't take any ownership i swear I will not buys any product which related with decathlon..I am very upset....very very very baad experience..

12 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 2 jackets by watching…

I ordered 2 jackets by watching instagram promotion..and it was quite expensive the one i bought..delivery was pathetic...while giving the delivery of it,delivery guy didnt even bother to go to the location which was mentioned there(already very famous landmark) rather he called us to come somewhere he parked his bike..then somehow when we find the jackets to be not of the right size,i put the order to return,till today no one came to take the delivery return .Everytime the courier company is updating that consignee is not available withoit even contacting or trying to visit the place..i didnt want the money back..its just the exchange that too for size reason still i didnt get the proper services ..finally after waiting for such a long we adjusted to wear though whatever the size it was...really team needs to work on delivery services...its just a pain...wont order any other stuff ever.

19 January 2026
Unprompted review

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