Decathlon España Reviews 

They use the worst shipping company in the world so don't expect to receive any online orders on time or at all

Ordered Padels on my vacation sinec delivery was 1 day hahahahaha, funniest joke I ever heard but it went over my head at the time. Now I am home and after a month it still didn't arrive at the adress. Contacted my local Decathlon and they said to take it up with the Spanish Decathlon, but they never even answered my mails.

Horrible experience. I ordered a bike for my daughter's birthday. After 10 days, its still not delivered. Her birthday was yesterday. Decathlon keeps saying they reached out to the delivery company but don't solve anything. I had to explain to my 6 year old that she didn't receive her gift because of Decathlon. I will NEVER IN MY LIFE order anything from them anymore.

Went to buy a lock and some tubes at decathlon la Zenia this morning, I cycled down on my racing bike approx 6k worth and asked the security man could I leave it in the shop so not to be stolen outside , he duly said I could , as I proceeded to put the bike where he told me , another staff member said I couldn’t leave it inside and then told me to get out of the shop , 5 mins it would have taken to buy the lock ,his highly ignorant attitude won’t get me back there again , 0 stars for helpfulness
Went to a small bike shop called ‘ I love bike ‘ just down the rd from paddy’s point , very helpful, and had everything I needed , 5 stars for attitude and helpfulness

Bought online.size guidelines wrong as all items to small. To return was hell! And after 2 weeks still havent received my return money.First they dont send the stickon return paper. One has to call after requesting it online and argue to get it. Once package is sent ,you hear nothing. I have now started the process of trying to get my money back. I will NEVER buy here again.Terrible

I am truly disgusted with the after care service, I bought a 4 person tent for around 100 euros - after 5 set ups the elastic in the poles broke, and on checking the other sets it was fraying. I took it to my local store in los barios and was told that it would be about 30 euros- i gave them the poles and then a few days later got a quote for 110 euros more than the cost of the new tent, I asked for a break down and was told that as the poles were not attached they would charge more to have to re assemble them, funny as when the elastic broke that would have happened but they gave a new quote of 98 euros I accepted but was not happy, a week later another email saying its now 110.00 again so i told them not to do the work, I collect the poles only to find that now 2 sets are broken as they had obviously started the work then stopped but sent me back 2 broken sets not one. adding to this i was then told that if I had taken insurance which I was not offered it would have been free. another time I was told that if I had paid logging into my account it would have been free. So now I have a tent and no poles to set it up, mis information from the staff, equipment returned in a worse state than I gave it to them. this have left me very upset as if the standard of the elastic is so bad that it breaks then they repair should affordable and to charge to re sequence is stupid what do they think happens if it breaks - they magically stay together

When we did the order it wasn’t clear that decathlon wasn’t the seller it self. You only see that it is sold by a third party once you bought the product. Which makes everything more complicated as they have to check everything with the seller before they can confirm any change. When we received the bicycle it had damage on it and as it was only available online we didn’t have time to send it back and wait for a new one as it was birthday present. Decathlon doesn’t want to do anything for compensation, really disappointing! Order number es10329723822

On a cycling holiday in Seville, we had a mechanical problem with one of our bikes. Can I compliment staff members in your Seville store in particular Martha who spoke excellent English and navigated us through the repair.

I bought 2 pairs of trainers, sent both back and received money for 1 pair. Customer service sent their proof of payment but it did not go into my bank. Ive been going around in circles trying to get my back to reclaim the money
it is out time. Very poor customer service, the chat is a joke and those who attended the phone and email not better. I have now paid for shoes that I sent back.

Ebike delivered ok 👍
UNFORTUNATELY......Delivery guys chucked the massive box just up from my house next to bins.
1 They don't take cardboard here in Quesada.
2 it blew across the road onto the path (hazard)
3 IT HAS OUR ADDRESS AND NAME ON IT.

Take your rubbish and deal with it properly.!!!

Absolutely terrible, rude, and unhelpful customer service. I have to assume the only reason they survive is because enough people don't seem to care how horrible they are treated by this awful company that gets so many bad reviews. I so wish I had read the reviews first.

Exceptional customer service today at Decathlon, Zenia Boulevard. I had a garmin watch to return but didn't have the receipt. With the proof of payment on my credit card they traced the purchase and gave me a full refund. Fantastic service, well done all

The website stated that they had 2 of my chosen item instore at the Cartagena branch.

I travelled 1 hour to the store. They had NONE but the website continued to report that they had 2.

The staff?...couldn't care less!

Unacceptable service!

Terrible experience!!! Agressive staff !Shop assistant Vanesa wanted to fight me for wanted my money back,telling me " i dont speak french even tho im british and by the way was speaking spanish( why is my ethnicity has got anything to do with it? Why am i racially profiled? For wanted the staff to rectify an error that they have made?Why is decathlon allows that kind of discriminated behaviour, Vanesa through my change on the desk extremely agressive second shop assistant Noelia shrugging shoulder when asking for explanation..and telling " why do want me to do about it? How is this allowed?.. witnessed saw everything ...im speechless terrible extremely disappointed decathlon accept that kind of behaviour !

Terrible terrible terrible!!! Decathlon ‘marketplace’ allowing third party vendors to sell overpriced goods on their site and taking no accountability for the transactions or products. Awful customer service and Decathlon, when did you abandon your principles?

I called to the San Javier outlet & dealt with an extremely helpful girl called Vero. I explained that I wished to purchase a Segway E scooter on a Click & Collect basis. She advised that it would be E100 cheaper to buy online . She then completed the order on my phone in a timely fashion. An excellent and kind employee. Within 2 days I collected my boxed E Bike & another helpful girl proceeded to bring the box on a trolley to my car. At home I assembled the bike but felt that i had an issue with a quick release lever on the bike stem. I returned to the store immediately. I was greeted by the friendly store guard who I had talked briefly to earlier that day. I explained my difficulty & he quickly got me a male assistant & they solved the problem immediately which incidentally was of my own doing. I cannot praise the staff in San Javier high enough and would highly commend this store for its service & attention.

I bought a ONRHYTHM110 to check my heartbeat but this watch is not reliable. I have a heartbeat of 208 and that is not possible.

I visited Decathalon store at ElCampo Centre Mallorca. I selected 2 Tshirts and made my way to pay. Because I was using card payment I was directed to the self checkout where I scanned the shirts and scanned a bag and paid by card for all three.
As I went to leave the security alarm sounded and I stopped and was approached by the security officer. He checked the goods in the bag and then a female (manager?) aproached and they had a conversation in Spanish and both consulted their phones for some reason. While they were talking I opened the banking app on my phone and showed that the payment had been processed in full. She looked at my phone and continued to talk to the security officer. While this was going on every time I moved the bag the security alarm sounded. People coming and going were looking at my wife and I as if we were shoplifters since everything took place right at the entrance/exit. The female the walked away and sent the young man who directed us to the self checkout to speak to us. He said we had probably forgotten to scan the bag to which my wife replied that we scanned and paid €1.49 for it. He shrugged his shoulder as if in dis-belief at which point I showed him the e-mail receipt and he said ok everything is fine. The security officer looked somewhat embarassed at this stage. I then asked the Male member if we were going to have a problem at other shops in the centre with alarm sounding and he said nó everything was ok. Our experience with Decathalon staff left a lot to be desired and I can't help but feel that some better staff training is called for. We paid for what we got,were able to show 2 different proof of purchase and were still treated like shoplifters in full view of people entering and existing the store. The only apology forthcoming was from the security officer who as I already said appeared to be embarassed with how the problem was dealt with.
A big thumbs down for customer service at Decathalon Palma.

I placed an order total of €50+ and they sent me an email of the list of my order but they did not send me my factura. They informed me via email that the delivery is on 21.7.2022 and i decided to not go to work hoping it would arrive at mid day and so i can work in the afternoon but until 17:00h still no delivery and no one tried to call me. So i contacted their customer service and asked him where is my item i had been waiting all day, but he said he did not know all he can track is the delivery man is around my area. I asked if he can call the delivery man to call me on when exactly he arrive so i can go to work but the customer service said he had no contact number with the delivery man, unbelievable.

I tried buying a bike online to collect at Decathlon Finestrat. The website made it quite difficult so I called the shop and was lucky enough to speak to English-speaking Chloe (I'm not revealing her whole name for 'privacy' reasons). Chloe was really SO helpful and made the purchase -- which the website really complicated -- possible. So BIG thanks to Chloe and I hope she gets some positive recognition from the store management :-)