Debt Advisory Centre Reviews 92

TrustScore 3 out of 5

3.2

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Rated 3 out of 5 stars

Debt Advisory Centre has a mixed bag of reviews. On the one hand, some advisors, like James and Louise, are praised for their attentive and understanding service, helping clients feel better about the... See more

Rated 1 out of 5 stars

Called me as said would at 9am, asked me what i wanted and i said DRO as i knew what i wanted and their web site indicated could do a DRO hence my contacting them. Very polite you man said shouldnt be... See more

Company replied

Rated 4 out of 5 stars

Can not fault your staff, my advisor Louise was amazing, answered all my questions throughly in ways i understood.

Rated 5 out of 5 stars

I was unsure of this at first but the advisor I got speaking to made me feel calm and relaxed about talking about my financial situation and taking control of my finances. He helped me through all of... See more

Company details

  1. Credit Counseling Service

Information provided by various external sources

With 20+ years' experience, Debt Advisory Centre has provided debt advice and support to over 400,000 people. We'll find the right debt solution for you.


Contact info

3.2

Average

TrustScore 3 out of 5

92 reviews

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Rated 3 out of 5 stars

Debt Advisory Centre has a mixed bag of…

Debt Advisory Centre has a mixed bag of reviews. On the one hand, some advisors, like James and Louise, are praised for their attentive and understanding service, helping clients feel better about their financial struggles. Chris also comes across as helpful, and many find relief in the support given. However, there are frustrations, particularly with communication about services like DROs. One reviewer was disappointed when they were initially told the company could assist but then redirected elsewhere, feeling their time was wasted. Overall, their service can be positive but may vary depending on specific needs.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

I have been really worried about my…credit card balances

I have been really worried about my credit card bills and calls I have been getting from debt collection companies. James listed to all my problems and put my mind at rest and suggested a possible solution. Feel much better

14 July 2022
Unprompted review
Debt Advisory Centre logo

Reply from Debt Advisory Centre

Thank you for taking the time to feedback. I'm glad we've been able to make you feel better.

Rated 1 out of 5 stars

Called me as said would at 9am

Called me as said would at 9am, asked me what i wanted and i said DRO as i knew what i wanted and their web site indicated could do a DRO hence my contacting them. Very polite you man said shouldnt be a problem just needed ask me confirming questions, 20 mins later agreed DRO best for me, THEN told me they don't do DRO's and was going to pass me over to a different company that does!! How is that helpfull!! i told them what i wanted at start, why couldnt they say then they dont do it!! TOTAL waste of my and their time calling me, ^&£* and time wasters!

22 June 2022
Unprompted review
Debt Advisory Centre logo

Reply from Debt Advisory Centre

Thanks for taking the time to feedback. We are sorry that we were unable to recommend a suitable debt solution for you at this time.

Rated 5 out of 5 stars

I was unsure of this at first but then..

I was unsure of this at first but the advisor I got speaking to made me feel calm and relaxed about talking about my financial situation and taking control of my finances. He helped me through all of my bills and finances to make sure that I was comfortable with everything I needed and future spending. He was amazing and I’m looking forward to being more in control of everything! They’ve helped me so much and couldn’t be any more thankful than I already am!

19 July 2019
Unprompted review
Rated 5 out of 5 stars

I was dreading making the phone all

I was dreading making the phone all, but Louise made the whole experience very painless, all areas and options were covered in a very courteous manner. In one phone call my sleepless nights were bought to an end.

12 July 2019
Unprompted review
Rated 5 out of 5 stars

Very professional staff

Very professional staff. Always willing to help. Many thanks
goes to Dan Healey who was very informative and was very professional at all times.
I will recommend The debt Advisor to every one for their excellent and superb service

11 July 2019
Unprompted review
Rated 5 out of 5 stars

helpful

helpful, the lady on the phone was really nice to me and tried to help honestly I think

10 July 2019
Unprompted review
Rated 5 out of 5 stars

I had a very relaxed and understanding…

I had a very relaxed and understanding conversation with Mr Oliver Jump, he immediately put me at ease about my financial problems and worries, wish I had got on the phone to them a lot earlier .. I feel so much more at ease.. Thanks

8 July 2019
Unprompted review
Rated 5 out of 5 stars

exactly what was needed.

I dreaded the first call but the advisors could not have been more kind or helpful. In anyone is in dire financial straights please do not hesitate in calling these people. You will not regret it, and they might give you a whole new lease on life.

3 July 2019
Unprompted review

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