Poor, poor customer service. I thought I cancelled my membership with them but it turned out they "cancelled" another membership with another gym I went to years ago, which was also cancelled for year... See more
Company replied
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Absolute thieves! If I ever go to join a gym and this lot do the finance, then I will run a mile. Have been overcharged for months, but they will not engage with me. The gym, Park Drive Health C... See more
Company replied
Kayliegh needs some customer service skills training. Rude and patronising to my autistic son. Also making up laws that don't exist as he wouldnt give his new address.
Company replied
Absolute Ass - holes!!! The gyms that use them are as bad! RS Fitness Tibshelf! I was under threat of redundancy, worried sick about money but they would not work with me at all! If I could give the... See more
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Company details
Written by the company
For the latest updates regarding our services and answers to frequently asked questions concerning membership payments, please see our website: https://www.debitfinance.co.uk/covid-19-member-faqs Thank you for your patience and understanding at this time.
Contact info
1st Floor Central Square South, Orchard Street, NE1 3AZ, Newcastle upon Tyne, United Kingdom
- 01908752078
- info@debitfinance.co.uk
- debitfinance.co.uk
1.2
Bad
798 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a fraudulent business
This is a fraudulent business. This company have somehow decided I owe £184.95 for a gym membership. They then set up a direct debit from my bank without permission and proceeded to take £50 a month. I don't have a gym membership. Also I don't understand how a private company can set up a direct debit without permission.
8 January 2025
Unprompted review
Reply from Debit Finance Collections Plc
Thank you for your feedback. We’re sorry to hear about your experience. Debit Finance Collections (DFC) collects payments for a variety of organisations, not just gym memberships. We would like to look into this matter further and assist you in resolving any issues.
Please contact us at info@debitfinance.co.uk with "Trustpilot" in the subject line and provide the Direct Debit reference associated with the payment. This will help us investigate and address your concerns promptly.
We appreciate your patience and look forward to assisting you.
I wrote to my Gym and cancelled my…
I wrote to my Gym and cancelled my membership on the 7th November as the contract stated I could. I let the direct debit go out on the 1st December to take last payment. No I’m getting text to say my account is overdue.
I have not used the Gym since last June due to illness so they have had more than enough money out of me.
I am also aware the gym has been taken over, however as members we had no news of this or any new contact details.
I have since tried to find an email to contact DFC and failed. The ref is YYUZAIPI
3 January 2025
Unprompted review
Reply from Debit Finance Collections Plc
Dear Nina,
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience you've experienced. After thoroughly searching our system, we have been unable to locate any email correspondence from you.
To assist you further, we kindly ask you to send an email to info@debitfinance.co.uk with "Trustpilot" in the subject line.
We appreciate your patience and understanding and look forward to resolving this matter for you as soon as possible.
They don't deserve not even 1 star
They don't deserve not even 1 star. Shame gyms and Leisure centres are working with them.
2 January 2025
Unprompted review
Reply from Debit Finance Collections Plc
Dear Adrian,
Thank you for taking the time to share your feedback, and I am sorry to hear about your dissatisfaction.
As a third-party company, we are required to follow the terms and conditions set by the gyms and leisure centers we support. I can confirm that we received your email on 04/01/2025. However, as our offices are closed over the weekend, we will review your query and will respond as soon as possible.
We apologise for any frustration this may have caused and appreciate your patience.
Cancelled a Gym membership
Ok Cancelled a Gym membership. Was out of contract a long time. I had to go into the bank to do it. The DD was set up in such a way I could not cancel it on the banking app, quite sinister I thought. The gym I was contracted to had changed hands so I gave them the written notice. Getting threatening emails from Debit Finance now saying they want the DD set up again and are going to charge me and my wife £15 each for their trouble. If I’m in the wrong I would like Debit finance to email me and explain. JamesWren
Had a reply from Nichola at DF this morning. Our membership finishes in May 25 ,( moved house and lost the paperwork) She has cancelled it from then. Thanks Nichola
31 December 2024
Unprompted review
Reply from Debit Finance Collections Plc
Dear James,
Thank you for sharing your experience, and I sincerely apologise for the inconvenience you've encountered. I understand how frustrating it can be when things don’t go as expected.
Regarding the cancellation of your Direct Debit, I want to clarify that DFC does not have control over the cancellation process within your banking app. If you were unable to cancel the Direct Debit through the app, it would be best to contact your bank directly to understand why this occurred.
In terms of your gym membership cancellation, we must adhere to the terms and conditions outlined in your agreement with the gym. I can confirm that we received your email on the 4th, but unfortunately, our office was closed over the weekend. Rest assured, we are reviewing your request and will respond to you as soon as possible.
Thank you for your patience and understanding. If you have any further questions, please feel free to reach out.
I have had money taken out of my bank…
I have had money taken out of my bank from you and I don’t have a gym membership. I have got no response to any of my enquiries
3 January 2025
Unprompted review
Reply from Debit Finance Collections Plc
Hi Mirren,
We're sorry to hear about this experience and want to help resolve it. Please email us at info@debitfinance.co.uk with "Trustpilot" in the subject line so we can investigate further. Once we have your details, we can look into this more.
Thank you for reaching out, and we look forward to assisting you.
My partner has not set a direct debit…
My partner has not set a direct debit up and they have took 44.48 which has left her with 15 she can not go shopping because she doesn't know how they have got her bank details she has requested a refund through the bank!!!!!
16 December 2024
Unprompted review
Reply from Debit Finance Collections Plc
Thank you for your review. We understand your concerns and want to assist you further. Please ask your partner to email us at info@debitfinance.co.uk, ensuring 'Trustpilot' is included in the subject line. Once we receive the email, we will investigate the payment and confirm which organisation we collected it on behalf of.
We’re here to help resolve this as quickly as possible.
I find it hard to even give one star…
I find it hard to even give one star worst unethical company I have ever had the misfortune to be in contact with
I have asked the finance ombudsman also a solicitor to look into them and their very dodgy ways they extort money from the public !
STAY AWAY VERY BAD NEWS
Not trustworthy at all
They tell blatant lies when selling I have proof
If it’s the last thing I do I will have them investigated !
3 December 2024
Unprompted review
Reply from Debit Finance Collections Plc
Hi Caroline,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’d like to clarify that we are a third-party company that facilitates Direct Debit payments on behalf of various organisations. As such, we are bound by the terms and conditions set by those organisations.
We would like to assist you further and investigate your concerns. Please email us at info@debitfinance.co.uk with the details of your query, and we’ll do our best to help resolve this matter.
Fraudster! Report to the Insolvency Service ASAP
I have never heard of this company before but some how have clearly stolen my banking details and set up a direct debit for a gym membership which I have no clue about. I don’t go to a gym neither have I signed up for one. The first payment can out of my bank account yesterday with another payment scheduled for the 1st January 2025 at £35. I complained to my bank, reported this fraudulent company to them and have no had my money refunded by my bank. This company is nothing but a fraudulent scam. They are stealing people’s banking details and setting up direct debits. The gym I found on their website appears to be over 200 miles away from where I live. Clearly I would not be signing up or attending a gym that far away if I actually went to the gym which I don’t.
I see many people have found themselves in the same or similar situations. You need to report this company to the Insolvency Service. I have done so. If they find a sufficient amount of people have been fraudulently scammed they can investigate. This company needs to be shutdown. There is nearly 800 complaints about this company on here alone imagine all those this has happened too and is currently or about to happen to that haven’t complained or written on here. If you can take the time to report this company to the Insolvency Service. They shouldn’t be aloud to operate, they need to be shutdown. They’re a registered company of fraudsters stealing banking information and setting up fraudulent and illegal direct debits.
1 December 2024
Unprompted review
Reply from Debit Finance Collections Plc
Thank you for bringing this to our attention. We want to assure you that Debit Finance Collections PLC is not a fraudulent company. We provide direct debit collection services for various businesses, including gyms and other entities, across the country. It’s possible the direct debit was set up on behalf of an organisation you may not immediately recognise, which is why we encourage you to get in touch so we can investigate further.
Please email us at info@debitfinance.co.uk with "Trustpilot" in the subject line. Include details such as your name and any references related to the direct debit so we can promptly identify who we collected the payment on behalf of and clarify the situation.
We take concerns like yours seriously and are committed to resolving this matter for you. Thank you for your cooperation.
Taking money every month since June…
Taking money every month since June this year. contacted the only gym I’ve ever been to and my membership ended in 2019. Scam.
1 June 2024
Unprompted review
Reply from Debit Finance Collections Plc
Hi Philip,
We're sorry to hear about this experience and would like to help resolve it. Please email us at info@debitfinance.co.uk with "Trustpilot" in the subject line so we can investigate further. Once we have your details, we can investigate this further.
Thank you for reaching out, and we look forward to assisting you.
Why a me I paying you
I have been paying you for nearly 2 years and I have no idea what for. My debts not going down. I do not use a gym as I am disabled please help
21 November 2024
Unprompted review
Reply from Debit Finance Collections Plc
Hi Hayley,
We're sorry to hear about this experience, and we’d like to help resolve it. Please email us at info@debitfinance.co.uk with "Trustpilot" in the subject line, and we can investigate this further. Once we have your details, we can check who we have collected this payment on behalf of and work to address your concerns.
Thank you for reaching out, and we look forward to assisting you.
Horrific
I have a direct debit from this company and have no idea what it is. I haven’t joined any new gyms or subscriptions. Offices are closed and have short midweek opening hours. No list of partners online. Online form didn’t work.
I find the lack of transparency and ability to take my money via direct debit with no explicit permission absolutely horrifying.
17 November 2024
Unprompted review
Reply from Debit Finance Collections Plc
Thank you for your feedback, and we sincerely apologise for any confusion or frustration caused. Debit Finance Collections (DFC) processes payments on behalf of a number of businesses, such as gyms, fitness centers, and other service providers.
To help us locate your account and clarify this matter, please email us at info@debitfinance.co.uk with the subject line "Trustpilot" and include your DFC reference number. This will allow us to quickly identify the business associated with your direct debit and provide you with the necessary details.
I’ve just seen that I have been charged…
I’ve just seen that I have been charged a few days ago £326 which I have no idea what for , I don’t have gym membership, vets or any overdue payments for anything. I don’t know how this company can set up a direct debit without permission from my side and what for was this payment taken away. This is just absolutely disgusting, scammers and online robbing. I have reported them.
7 November 2024
Unprompted review
Reply from Debit Finance Collections Plc
Hi Rumyana,
We're sorry to hear about this experience, and we’d like to help resolve it. Please email us at info@debitfinance.co.uk with "Trustpilot" in the subject line, and we can investigate this further. Once we have your details, we can check who we have collected this payment on behalf of and work to address your concerns.
Thank you for reaching out, and we look forward to assisting you.
Best regards,
Debit Finance Team
Immoral and potentially illegal practice
This company has enabled my child to take out an account which I believe breaks the law. The gym encouraged them to sign up in their parent’s name as they are under 18 - no identity checks or parental permission required.
We have tried to cancel the gym membership as my child has moved away for university and have now canceled the direct debit.
This company is now pursuing arrears payments for a contract in my name, impacting my credit score and causing significant stress to a vulnerable young person who was coerced into taking out a contract when under age.
The company’s response suggests going back to the gym to resolve this, but the gym say that debitfinance will not allow them to cancel the agreement - so there is no resolution.
This is very distressing for a young person, who also has additional needs that make communication and dealing with information difficult. I think this company has a moral and legal responsibility to ensure that companies it works with are following appropriate process to enter into contracts, and should be supporting customers who have been placed in impossible situations.
22 October 2024
Unprompted review
Reply from Debit Finance Collections Plc
Good morning,
We sincerely apologise for the distress caused by this situation, and we fully understand your concerns.
Please be aware that we are a third-party company responsible for collecting Direct Debit payments on behalf of various facilities. We do not have any involvement in the membership signup process, including age verification or contract agreements. Unfortunately, we are required to abide by the terms and conditions set out by the facility when it comes to payment collections.
To address your concerns regarding the membership and how it was set up, we strongly recommend reaching out directly to the facility in question. They will be able to assist you further and provide guidance on resolving the matter.
I have recently tried to cancel my gym…
I have recently tried to cancel my gym membership as I do not physically have time to attend due to changing job. Going from part-time to full time and having to commute an hr there and back. My daughter who has lots of after school clubs. My father who is ill with cancer and needs cared for.
They asked for a letter from my work stating my new job role and told me they would cancel it no bother. I sent the letter and cancelled my direct debit. I have now been in touch with them on several occasions being told my reasons are not good enough and I have to pay an excess fee of £200. They have also charged me for not making my £25 payment so I now have to pay £40 as I now have a late payment fee of £15 added on.
They will be able to see I haven’t used they gym in over 2 months as we have to use our card to sign in. I just feel life should be this hard!! I just want to cancel this and move on. I’m have more serious issues in life that need my energy.
2 October 2024
Unprompted review
Reply from Debit Finance Collections Plc
Good morning.
We are truly sorry to hear about your recent experience and the difficult personal circumstances you're facing. We completely understand your frustration and sincerely apologise for any inconvenience caused.
Please email us at info@debitfinance.co.uk with "Trustpilot" in the subject line, and I will personally look into this matter for you to see how we can assist you further.
Thank you for bringing this to our attention, and we appreciate your patience.
I’ve just had a direct debit come out…
I’ve just had a direct debit come out and I have absolutely no reason why. I can’t find any clear information online and I certainly haven’t signed up for any gym memberships etc
25 September 2024
Unprompted review
Reply from Debit Finance Collections Plc
Good morning, Charlotte.
Our services include collecting Direct Debits for various industries, such as gyms, vets, and debt collection agencies like Overdales. Feel free to email me at info@debitfinance.co.uk with "Trustpilot" in the subject line, and I can provide details on the entities we are collecting the payments on behalf of.
Money for nothing
This Company have been debiting my account for I have no idea what. Please enlighten me DFC and tell me why you have taken over £650 from my bank account and for who/what. I am very interested in hearing your response and as of now the DD you set up is cancelled.
7 September 2023
Unprompted review
Reply from Debit Finance Collections Plc
Good morning, Deborah.
Our services include collecting Direct Debits for various industries, such as gyms, vets, and debt collection agencies like Overdales. Feel free to email me at info@debitfinance.co.uk with "Trustpilot" in the subject line, and I can provide details on the entities we assisted with payments.
Just ignore them simple
Just ignore them simple. You won’t be getting a penny from me good luck trying.
Cannot reply to comment so edited instead. Like I said good luck trying…. Bye bye
15 August 2024
Unprompted review
Reply from Debit Finance Collections Plc
Thank you for sharing your thoughts. Here at DFC, we are a third-party company that manages Direct Debit collections on behalf of various organisations, including gyms.
If we have contacted you, it's because we are administering payments for a service you are subscribed to. If you have any outstanding payments for your gym membership, we strongly recommend contacting your gym directly to resolve the matter. They have the discretion to address the situation as they see fit, including the option to pass any unpaid balance to a third-party debt collection agency.
We encourage you to communicate with your gym to prevent any further complications. If you need any assistance or further clarification, we're here to help.
dishonest and money driven company
Any gym that uses this company is complicit in its extremely poor customer service and dishonesty.
Be careful of hidden clauses in the contract !! They are extremely unethical and don’t care about anything else other than money collection. AVOID ANY COMPANY ASSOCIATED WITH THEM ! They are scamming the users and a lousy financial service for their client.
15 August 2024
Unprompted review
Reply from Debit Finance Collections Plc
Thank you for taking the time to share your concerns. We understand your frustration and would like to clarify the role of DFC in your experience.
DFC (Direct Debit Collections) is a third-party company that manages direct debits on behalf of the facilities to which you are subscribed. This means that the terms and conditions, including any clauses in your contract, are set by the facility, not DFC. Our role is purely administrative, ensuring that payments are processed according to the agreement you have with the facility.
I act for my son who has learning…
I act for my son who has learning disabilities under power of attorney. Gym membership cancelled 2 years ago but payments still being taken up to yesterday. For a young man living on benefits this is ridiculous. I contacted his bank and have managed to cancel the direct debit mandate.
Update:
I contacted DFC and they were very efficient at following up on this. Unfortunately they were unable to obtain any refund.
16 July 2024
Unprompted review
Reply from Debit Finance Collections Plc
Hi Alastair,
Thank you for your review. I'm sorry to hear about the difficulties with canceling your son's membership. Could you please email info@debitfinance.co.uk with 'Trustpilot' in the subject line? This will allow me to thoroughly investigate the issue. I look forward to assisting you.
Best regards,
Nichola
Dishonestly appropriating my money
G’afternoon…
Apparently I am not the only one. You have dishonestly appropriated money from my bank account. If your intention is to permanently deprive me of my money - then that is the offence of theft made out.
To stop me making a crime report kindly return my money and assure me you won’t do this again. The DD you’ve called on was cancelled years ago.
8 July 2024
Unprompted review
Reply from Debit Finance Collections Plc
Good morning, Lee.
Thank you for leaving us a review. I'm sorry to hear that the cancellation has not gone to plan. I have replied to your email this morning regarding this issue.
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