Dealproffsen.se Reviews 

Very bad costumer service. I ordered a mini trampoline two weeks ago, I have not got any information about shipping and I have know asked for refund but no answer back. It looks like a scam. I hope I get my money back if you are not planning to ship my order.

I ordered some garden chairs which are still in stock according to the website. They've never been sent.
I've sent an email requesting cancellation and they are still possessing it. As of today still no refund.
Update:
I have received a refund .

I made my ordre 8 March, and now we have 2 April.
When I email the company, I only get reply from a chatbot that can´t help me.
I did not get a tracking number yet and I don't think I will get my ordre.

1 star

I cancelled my order because the delivery took much longer than promised and I no longer wanted the item. I contacted Dealproffsen on March 18, but they only responded on March 26, after the package had already been shipped.

This could have been handled easily if they had responded in time. Instead, their slow customer service turned a simple cancellation into an unnecessary hassle.

Very disappointing experience. I would not recommend this webshop.

I ordered on 16th March 2026 and paid the amount on the same day, yet no information, feedback on the status of the delivery.

Emailed 2 times to them, still no response.
First time I experience such an issue here in Denmark!!!

I returned my order almost 4 months ago and still have not received my refund.

The company confirmed that the refund would be processed within 5–9 working days, but nothing has happened since. Later they told me the case was sent to their finance department.

I have contacted them multiple times and now they are no longer responding to my emails.

The return was sent via Posten Norge.
Tracking number: 73325383510478690.

I have now contacted the European Consumer Centre regarding this case.

I hope this issue will finally be resolved.

Terrible customer service. I received the wrong colour of the product I ordered, but the support agent handling the issue keeps asking for additional photos rather than addressing the obvious mistake. Communication is also extremely slow, which makes the experience even more frustrating. Overall, a very poor experience.

hi unfortunately i am writing here because i ordered a scooty for my daughter i recieved only email but no updates no shipping information nothing i think its kinda fake website fake ecommerce no system no customer service it was my first experience with dealproffsen.se.

I had one ordered before it went fine , but now I ordered something that I didn't receive any information or news about it , I wonder why they treat customers like that

My third and last order from that website. No tracking number, no item received, and no trust that in the customer service. Had to pause payment in Klarna two times as they do not reply to them and Klarna wanted me to pay something I didn't get. Thanks that they(Klarna) have adequate support. I am not wondering if I receive my item after a year and they want me to pay. On top of that I ordered the same item from another shop - nordsphere,before ordering from Dealproffsen. And guess what, no order, no item and who do you think responded to my mails...same guys from Dealproffsen. Obviously I was lucky enough two times to receive something from them. But that was the last time.

I placed an order on December 21 and paid immediately via Klarna. The product was advertised as dispatch-ready, yet weeks passed without it being shipped.
After multiple follow-ups, I was told the issue would be investigated. Nothing happened. After 21 days of waiting, I requested cancellation and a refund. I was informed that the case had been forwarded to the finance department. Since then, only vague responses about it being “handled in order.”
It has now been over three weeks since I requested cancellation, and I still have no confirmation of refund or clear timeline.
Customer service replies, but nothing actually moves forward. As a customer, you are left waiting indefinitely without concrete answers.
Based on my experience, I cannot recommend buying from here unless you are prepared for significant delays and a potentially difficult refund process if something goes wrong.

Update 20 Februar 2026: Noteworthy that Dealproffsen responded to this public review within 24 hours, yet after two months of emails and repeated promises, my refund remains unprocessed. The response here is PR, the problem remains unsolved.

Came in one piece

Dealproffsen.no seems to be a fraud website to me, their support email mentioned in their order confirmation email - supportatdealproffsen.no does not work.
The website says 3-5 working days delivery, today its been 10 working days since I ordered a scree for projector, and there is no news from them.

Ordered item 10th Dec, Klarna deducted funds 12th Dec. No delivery advice, no contact whatsoever. Sent message asking for update on 5th Jan eventually got a reply saying they were investigating. Another week and received that item lost in mail, fairly big item, but apparently not big enough that it couldn’t be lost. Finance department processing repayment, apparently in the same manner as the shipping department. Useless would be a compliment to these clowns and they have been ably supported in their endeavours by Klarna, their partners in crime.
Another 12 days, no refund yet will hand over to CC company and let them chase these bandits.
Still no refund 2months after order.
Web Page should be changed to:
No Delivery - No Service : Deal-OProffsen

I have ordered a office chair 10 days ago i still don’t know the details where is it or when will the chair arrive I tried calling and mailing and nobody is responding.

Order number 412663

Since we didn’t get money back I sent this case to ARN and they are working on it if i still cannot get my money back i will send this to Police as well

It has been 9 days and my order is still marked as “processing.”
Normally when I order something online, I receive updates about where my package is and an estimated delivery time. With Dealproffsen, I haven’t received any updates or information about when I should expect my order.

Scammy website, not real products!
I've purchased a product back in October. The item was available in stock and should have arrived within 5 days, however, even 3 months later, I've never received it.
I contacted customer service several times and the only reply I got was that they were investigating. They never sent me updates, they only replied whenever I emailed requesting an update. So after 3 months I had already given up and asked to cancel and only then they changed their reply, saying they "discovered" the item got lost by the transport company and now it was out of stock, which is obviously a lie since I've never even got a notification that the item had been shipped. Now weeks had passed and they still haven't cancelled my ordered to null the payment with Klarna. Very untrustworthy website, most likely falsely advertising products that do not exist.

I bought a stool that is of very very poor quality, clearly coming from Temu but for a higher price. The wheels are not rotating properly at all, and every single time I sit on it I expect for it to break down. The customer service is threathening me to make me pay the shipping cost for return if they decide that the item is not effective, without telling me how they decide if it is or not. This is pure capitalism, using some dropshipping techniques in Norway.

Same experience as most people here, after 5 business days of no information on my order I engaged support who promised to "investigate the status". After 2 more days with no updates I requested cancelation of the order. The advertised 1-3 days delivery is definitely NOT the case with this company.
Order #405450
Edit:
Update #1: Changing to 1/5 because I have tried to cancel the order 2 weeks ago they still haven't got around to it
Update #2: The order cancelation is still not concluded?! My report to Klarna was not successful, I suspect because these scammers are not confirming the cancelation.