Dealmonday Reviews 

Ordered a set of earphones. Tracking showed them as delivered and there was a picture of a package in the communal area of my apartment. The tracking also showed that it had been signed for. It was not my signature and I explained that I did not sign for anything.

I contacted Dealmonday. First they dismissed my complaint saying the item is delivered. Then they asked me to report it missing to the police. Even the police said this isn’t policy as I haven’t received anything yet, so they should be doing the reporting. I reported the earphones as stolen, got a crime reference number and am now being asked by Dealmonday to provide documentation of the crime report. I have explained that the police do not provide this but Dealmonday are saying they will not proceed until I get this. I have even had a police officer email them to explain this. £165 out of pocket.
DO NOT BUY FROM HERE ❌

Sent me a faulty pair of earbuds and refuse to refund.

Dreadful company to deal with.
I ordered a pack of 4 Apple AirTags which had their delivery date extended so I cancelled order. Three days later they arrived however the box and package was all crumpled and looked like they had already been used/returned by another customer.
Requested a return and all I keep on getting is send photos of this, when I do I get another email asking for more pics.
Suspect this company are in trouble and don’t want or can’t refund customer moneys.

Absolutely terrible experience with DealMonday. I ordered a smartwatch that never arrived, and despite multiple emails and an open case, I still have not received a refund.

What is even more frustrating is that customer service keeps asking me to close the case before resolving the issue. No serious company should expect customers to close disputes without receiving either the product or their money back.

To make matters worse, the smartwatch is still listed as “available” on their website in all colours, despite me being told it cannot be dispatched. This feels very misleading.

Poor communication, no accountability, and unacceptable customer service. I would strongly advise others to be cautious before ordering from this company.

Very disappointing experience with DealMonday. I paid for a smartwatch weeks ago and never received the item. Customer support has been slow, unhelpful, and more focused on getting the case closed than actually solving the problem.

I still have no refund and no product. Meanwhile, the same item continues to be advertised as in stock on their website.

This has been one of the worst online shopping experiences I’ve had. I cannot recommend this retailer based on how they handle customer issues.

Avoid DealMonday. Ordered a smartwatch, received nothing, and now struggling just to get my refund processed. Customer service keeps delaying the matter and asking for the case to be closed first.

The product is still being sold online even though they claim they cannot dispatch it. Extremely frustrating and misleading behaviour.

Would not trust this company again after my experience.

Terrible experience! I ordered an item. They said it would arrive within 6 working days. It’s been 12 days and it still hasn’t arrived! I’ll never order from here again

I ordered a Galaxy Watch8 and after a month and a half it developed a fault. I arranged to have it repaired and they told me it's covered under local warranty. As it wasn't a UK device it turns out it wasn't so I had to argue to send it back and they said they'd accept it to repair it but it would take up to 60 days for a repair. They never emailed me with updates so I had to chase them for it and everytime I mentioned a chargeback or a Section 75 as I paid with a credit card they were quick to discourage me saying it would impact the repair time so I opted to wait.

60 days have now passed so I emailed saying if they don't refund me, repair or replace the device within 7 days I'll take all legal action available to me that the UK will allow me. They were very compliant in the email so I gave them one last chance... and nothing. So I will taking all actions given to me by consumer and statutory rights, invoking a section 75 to get my money back and will never do business with them again. Please don't use this compant they're not worth the headache. Awful customer service and borderline scammers

Delivery is pants - ordered on 3rd May , still waiting , it’s now 20th May and no sign of it .
Do not use this company - Caveat Emptor -

So first, let me state I never actually received this product, and I am currently awaiting a refund for the order.
I state that so you know this review is not based on the legitimacy of the products, but of my general experience using this service.

I did my research on the company before purchasing, as anyone would. It felt too good to be true with the price being almost 25% cheaper than comparative costs on Amazon, etc.

I ordered the device (a Kindle), and awaited the expected long delivery time.
It told me 4 days, though review had regularly mentioned it was longer than stated.

After 2 weeks, I emailed them to chase.
after another 2 weeks of the stating "it has now been made a priority and will arrive next week" i decided to cancel the order, and just simply pay the extra £50 on Amazon.

Luckily for me, when i checked on Amazon the price had dropped and ended up being the same anyway!

I have now been told there is an error and delay in processing the refund. With no timescale provided, just empty promises and poor service.

In am unsure if these guys are legit, and I am also unsure if I will ever recieve this money back. However, based purely on their service, and terrble terrible delivery times, I would strongly suggest avoiding these guys if you have ANY form of urgency or impatience when ordering an item.

If you are happy to wait 2 months for an item, then this may be worth it. But for me..... in 2026? No thank you,

Happy shopping :')

edit: I received my refund, relatively quickly, though the whole process took over a month, from order to refund.

I made a purchase from DealMonday on 7th May and initially paid using PayPal. The payment wasn’t confirmed so I paid again using PayPal but the same thing and no money was taken, so I paid again using my debit card instead, which went through immediately. No issue there… or so I thought.

Then on 15th May, I suddenly had TWO PayPal payments taken for the exact same item I tried to purchase on the 7th. In total, they charged me THREE times for ONE product.

The worst part? I still haven’t even received the original item so you know I won’t receive the other 2!

I contacted dealmonday customer service about the delivery delay and got the usual “sorry for the delay” response. Conveniently, as soon as I complained, tracking details suddenly appeared. The tracking never actually updates unless you chase them and again it feels like they just send automated updates to keep customers quiet.

I asked for a refund and all I get back are copy & paste responses saying the same thing over and over.

DO NOT USE THIS COMPANY.

Check the recent reviews as people are clearly having the same issues. Some customers eventually receive their items, but certainly not within the advertised timeframe. This company may have once been legitimate, but based on my experience and all the recent review’s, it now feels completely unreliable.

The item had a good price, is original and they almost commited the delivery window are offering, in my case 7 working days. So I find interesting this website. Yes people WORKING DAYS.

Bought a Canon HG-100TBR tripod and remote for £50, which was nearly half the price of getting it from the UK.

Ordered on 6 May and was delivered to me on 14 May, so that's bang on the end of the 4-6 day working day window that was promised.

The barcode on the back of the box says for PRC only so it's definitely a grey import, but there's very little that could possibly go wrong with this so was more than willing to take the risk.

I bit like other people's reviews, I've had the same issue with delivery. Ive ordered from America and got the item sooner.
Ok, yes the items are a good price but dont reply on the delivery schedule. I also had the busy time frame for April🤣. This was a a birthday gift but still no item. Again I get the we will look into it and the tracker says it still hasn't been picked up by courier. Ive also been to Spain and back. Still waiting and the birthdays came and gone.
All I've asked is for a refund and I'll go somewhere else. They won't even do that.

AVOID AT ALL COSTS! Complete scam and zero customer service!
Review Content:
I strongly warn everyone against using Deal Monday. I ordered a phone worth over £700 two weeks ago, and as of today (May 12th), I have received absolutely nothing. The item is supposedly "in transit," but it’s clearly a lie to stall for time.
Their "customer service" is a joke:
Total lack of communication: After my first inquiry following a 6-day delay, I received a generic automated reply blaming "shipping delays" of 2–3 days. It has now been over a week since that message, and the delay is ongoing.
Ghosting customers: For the last two days, they have even stopped sending automated replies. They are completely ignoring my emails.
No direct contact: There is no way to speak to a real person. Everything is hidden behind automated scripts.
Money recovery issues: Now that I am trying to get my money back, the process is a nightmare. It feels like they are just playing with customers' money.
Looking at other recent reviews, I see I am not alone—many people have been waiting for months without their products or refunds. This company is a complete shambles and, in my opinion, a widespread scam across the UK.
Do not be fooled by any "deals" on their website. You will lose your money and your nerves. Save yourself the trouble and take your business elsewhere. I am now forced to escalate this to my bank and the authorities.

Terrible Customer Service. Automated emails are regarding extended and non existent delivery. Quoted 2-3 days for a Kindle Paperwhite , nothing arrived!

Update the item was delivered on the 20 May after i initiated charge back with my bank. The item is great, just wish the there had been more info on order tracking. Still awaiting confirmation of payment etc.Ordered Kindle on the 15 April, link to tracking showed no movement since the 25 April. Numerous requests for updates, responses polite but no date other than 'end of next week' for delivery. I keep hoping and will update this if/when I receive delivery. Advise use CC for payment and keep emailing if only to support charge back request! Would have used PayPal but this incurred £13 surcharge

None existing customer service, items not in stock. Imposible to get updates.

DO NOT USE THIS COMPANY- you will regret it. If I could give -5 stars, it would begin to cover it.
Where do I start- after three month and finally with the help of my bank I have had my full refund. I only saved £100 on the price of the MacBook and the time and stress has definitely not been worth it.
It started with a delivery that was to take 3 working days. It ended up being over two weeks later. Yes they kept me updated on that but that was not the point.
15 days later the Macbook develops a fault. I contact them and the first thing they say is returns window is 14 days! So beware! For a high value item - I don't think so. I now say I can take it to Apple and they can sort it out-then I am told - do not show Apple the receipt as it is not a UK item- I was never told this when I purchased it. At this point I am upset. I want to return the item. No I can't- or yes I can but the turnaround window be be about three months etc. Or I find a local repairer, get a quote, send tot hem, they approve and I can then repair it. This is a brand new gadget. So I want to return it. No way! Luckily we are in the UK. Back and forth until a week later I contact my bank and dispute the charges and explain the situation.
It now takes another three weeks and I finally get a return label from Deal Monday. I spend time and money to clear it of my details as the MacBook is completely malfunctioning. I return it and get a confirmation that they are tracking the returns.
Two weeks later I get a letter from my bank that the seller says I have not returned the item and I am trying to keep it. They sent this to my bank they day after they sent me the returns label! I now send the email to my bank confirming me using their prepaid returns label. A week later, the bank lets me know the matter is settled and my money is in my account. This is from the period 5th February to end of April. Never again. Use good old John Lewis- a tad more money, with two years warranty.

Avoid at all cost and don’t get drawn in by the small savings. My product has developed a fault and they are refusing to accept the return / replacement. I’ve had to raise a complaint with the Financial Ombudsman Service.

Will be updating every 2-3days. Was after Echo DotSmart Speaker, used AI for best prices. This site had shown to be the cheapest by quite a bit. Long story short the “2-4” delivery service is a load of horse 💩 lol. It seems delivery issues are very common using this site.

24/04 Order date
28/04 Prepared in “…..” hub
•A mechanical failure has caused a delay. We will update the delivery date as soon as possible.
04-05 Parcel Collected
05-05 In transit to hub
06-05 In transit in the hub
10-05 No update since the 6th
18-05 Once again, no update since 6th

I placed my order and two weeks later I still didn't receive it and then you had the cheek to offer me an inferior product for less and a partial refund. That's why I cancelled my order .What an insult.
Don't offer something you can't honor.