Rivo Casino | 10 000 € Bonus • 25% Cashback • Wager x10 Reviews 

credit due, the KYC upload tool checks format and size instantly, which saves a round trip. what it cannot tell you is anything about the acceptance rules, so a file that uploads cleanly still comes back rejected four days later

Sensible enough that raising a deposit cap waits 24 hours. much less sensible that lowering one waits the same 24 hours, because that is the change that ought to land instantly. asked why and got told the cooling period runs both ways.

the casino app shows a red dot on the messages icon that never clears. there are no unread messages. tapped it, opened every message, closed the app, reopened it, and the dot is still there four weeks later

KYC took nine days and the cashout sat frozen for every one of them.

first ever complaint. case 15903
sent monday. acknowledged monday. nothing tuesday. nothing wednesday. thursday an email saying it had been assigned
friday nothing
the spins that started all of it are still missing from the account

The site itself is stable, the casino app is where everything goes wrong.

opened the lobby on a train with a decent signal and about half the tiles never rendered.
grey boxes with a spinner in them.
the ones that did load opened fine. tried again twenty minutes later at home and the same tiles were grey.

the demo mode is what anoys me most. its on maybe a third of the slot titles. no pattern to which ones. the newest mostly have it, the ones i want to try mostly dont, and theres no filter for demo availabilty.

third payout request, why?

£25 bonus.
50x.
two weeks. cant be done. mesaged support, got the terms link.

photographed the licence twice for KYC, rejected twice. what exactly is wrong?

Fifty minutes, still no deposit answer!

The reality check reminder has switched itself off twice this month!

claimed a bonus over friday takeaway, gone by sunday, and no warning came.

apology was nice, six days late, and it answered none of my cashout question

third month running the reality check has gone missing. it disappears after an app update every single time.
reported it twice and both replies said the setting is stored against the account, which doesnt match what keeps happening to mine.

wagering at 96% and the deadline was midnight. i sat there doing 20p spins for an hour trying to finish it. hit 100% at eleven fifty. the release was suposed to be automatic. it wasnt. by the time support answerd the next morning the bonus had expired and the winings with it. eleven fifty. ten minutes to spare and i still lost the lot.

the jackpot slots section lists a running total... the total on the tile and the total inside the game were £4,000 apart when i checked on the 6th. checked again on the 9th and they were still apart, by a different amount.

kept a log for a fortnight because i wanted to be sure it was not just me.
fourteen evenings. nineteen unexpected logouts, of which eleven happened while a slot was open.
four cashier failures, all on card deposits over £100. two live tables that would not load at all. one crash that lost a round which later appeared correctly in the history.
the balance was right in the end every single time, which i will say for them, but that is fourteen evenings of interruptions.